Welcome to Bookvip Community

I've tried booking with BookVIP three times now and every time they ad terms and conditions that either exclude us from travelling (need to be cohabitating) or the price triples when you call to confirm. This isn't listed on their website and their representatives are useless.

Will never use them. FALSE ADVERTISING. I thought it looked too good to be true for the price and it was.

They told me to try another resort and call them back because there are different terms and conditions for each one. Try using cheapcaribbean.com instead.

On 12/27/15 we paid $149 deposit for an open booking for Sandos Finisterra Los Cabos until we could coordinate vacation schedules and approvals through our employer. On 1/11/16 I called back, spoke to a supervisor (Lex) and was able to finalize the dates of 2/9 - 2/12 and paid the $150 balance.

I was then told the criteria for the promotional rate: That we'd have to listen to a timeshare presentation and they also asked a series of question to verify that we qualified (which we did). I wasn't thrilled about having to do the presentation but decided I could live with it. We then booked our airfare. On 1/20 I received an email saying to contact them for Urgent Reservation matter.

I spoke with Sharizza and she asked why I was calling, I told her that I got a message to call, so she needs to tell me. She looked at my account and said everything was fine and there was nothing to worry about. Today 1/22, I received the same email message. This time I spoke with Laine and she told me that the dates I had reserved were no longer available and instead offered me the Holiday Inn.

This was not acceptable to me. I booked the Sandos Finisterra specifically because it was actually in Cabos San Lucas, on a beach, within walking distance to marina/town, and is a 4 + star rated hotel. The Holiday Inn isn't even in Cabos San Lucas, but instead over 30 miles away in San Jose which would require a rental car or taxi expense to get to town. It is a chain hotel, and not a "luxury" hotel.

Due to coordination of our work vacations and the fact that we have purchased our plane tickets, rescheduling wasn't an option either. So I asked Laine if I could cancel with a refund. She said if I rebooked with Holiday Inn, then I can not, but I could up until I rebooked because they were not able to give me what I reserved. I then called fiance and discussed our options.

After checking around we were able to reserve another resort in the location we wanted at a much higher rate. I then called back the same day to request they cancel and refund my money. I spoke with Ben, and although he seemed sympathetic, he said he could not refund the money because its been over 7 days since I booked it. The reason I cancelled was because they could not fulfill their agreement when I booked the resort.

If they were able to give me a room at the Sandos Finisterra, I wouldn't have cancelled. This is a part of my vacation budget and I need this $300 for my trip, especially since I'm now paying more for accommodations. And I definitely don't want to let them keep the money towards an open booking and have to go through another experience like this with them.

Attached is a screenshot I had taken of the promotional package that I had purchased and they were not able to give me. Also, I have gone to the site and acted like I was purchasing it again to see the availability dates and my dates are showing available as marked in green on the attached screenshot.

We never actually booked with this company eventually. What seems to be too good to be true often is.

When we tried to make the reservation we suddenly had to tell our whole life history like being vetted for a high security job. Then the dates that had been available suddenly were not and then we were told to expect to sit through a sales presentation that apparently is put in such fine print that you need a microscope to read it.

The representative spoke barely passable English and appeared to be talking from a Zumba class, there was so much background noise. Prices aside there is not much going for this company and I will just say, prepare to be disappointed

I booked an online reservation for 4 days/3 night suite at The Grandview at Las Vegas for $219. However, when I called to confirm the representative misquoted the offer (obviously reading the script for Thursday and not the one that I booked for Wednesday) then RUDELY stated that my reservation would be canceled since I am not traveling with my spouse and hung up in my face as I tried to clarify if this was due to a timeshare presentation requirement which was not advertised.

After seeing a promotional offer on Facebook, I began to read reviews about BookVIP. I read two, the second by a New Yorker dated June 26, 2015 ("FRAUDULENT..."), at which time I determined there was no need to continue.

I have been in customer service 40 years and any establishment that would say to a customer "all of your comments are completely untrue," as well as to be so condescending as to follow that up with " we wish you a wonderful vacation" after ironically talking about their "A+ rating for customer service," is certainly not an entity from whom I'm interested in acquiring a vacation package. I'm happy for those that had no difficulty but no way will I take the risk.

I have not got a call back to cancel it took 10min to book but forever to cancel who do i speak to can someone help me with a supervisor or higher

The original terms and conditions required a single female to be 28 min income of 40,000 and 15.00 a night resort fee

The new terms and conditions required single females to be 35, 16.95 a night 5.00 a night taxes (they had already added one tax to to my reservation) and a 350.00 security deposit until you attend their tour.

So no reservations, no offer for a different resort with different terms, and I am now turned off from the whole idea of dealing with people like I just had to on the phone.

It is not worth the hassle to deal with this company.