Bookvip's reply to:

Bookvip - Vacation Package Review from Memphis, Tennessee

Dear Mrs. Maclin
Thank you for your feedback. Our records definitely shown you were given a 100% refund however, the issue was with your ban crediting back the amount, however, I am happy we were able to get it resolved and get your money back. Date/Time: 06/02/2015 9:45:37 AM EDT Transaction ID: 2699627832 Transaction Type: Card Refund Amount: -151.57
We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site in the world. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
ID
#649838 Review #649838 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Reason of review
Problems with payment

I book reservation on 5/20/15 it was charged on my credit card, I had to change my credit card info and was promised my first credit card would be refunded in 3-5days it has been 2 weeks no refund that they say they sent to my card. So therefore I have been charged for 2 packages. I need my money back on my first credit card and no one will help me they wont let me talk to a supervisor or the finance department when I ask I have just been given lies and the run around.

2 comments
#999892

Unethical firm. Atrocious customer service. Tell your friends!

#996765

I am sorry you are going through that, hopefully it gets taking care of soon. But did you go to the trip?

were you not able to address the issue there? how was it?

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Bookvip's reply to:

Bookvip Vacation Booking Review from Cambria Heights, New York

Dear Rodney,

Thank you for your valuable feedback and definitely understand the issue. I am glad we were able to resolve the issue to your satisfaction. The reason why the rooms are up to 80% discounted from the retail rate is because the resort is subsidizing the room in exchange for your time during the resort preview. Each customer must meet the terms & conditions which is set forth by the resort and we go over with customer. Each customer signs the terms & conditions. As we explained, the resort does not allow for “group travel” which consists of family/friends during the same travel dates. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We wish you a wonderful vacation!

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
ID
#648699 Review #648699 is a subjective opinion of poster.
Reason of review
Poor customer service

We booked a trip to Cabo and are to arrive on Monday June 15th thru June 20th 2015. My wife called to verify if we need marriage lic or just drivers lic when attending the 90 min presentation.

The man on the phone 5 days before we arrive said your room is on hold. She was upset of course and asked why. He said through social media we have detected that someone you know is going as well. We asked who.

He gave the name and my wife stated we are not aware of the person. What has happened is one of my daughters friends at school a few years back played soccer with her parents booked a trip apparentky same week after school let out. What i have been told is that its just the parents going. We dont hang out with the parents and were not aware of them and where they are or live.

Due to my daughter being my friend and the daughters it links us up. They want another 1750 dollars for a group rate. We have tried to battle this. They have informed us they will drop the additional fee to 1067 dollars to allow us to stay.

So we are showing up with a emailed confirmation that we received. They did confirm the other people going live in another city and are taking a different flight. They were going to give us there phone number to call and ask to split the cost. My wife said isnt that illegal..he paused and said i will call them..

Understand this add was put on facebook as a getaway for 399 for 5 nights. Seems as a scam to get more money out of you. Not a happy customer...only minday will tell.

We plan on flying in to cabo regardless.

1 comment
#996194

Please let us know how this package worked out. We are thinking about doing one ??? Too

Bookvip's reply to:

Refuses to give even partial refund.

Dear Mrs. Lee

First off, we are very sorry to learn of the injuries suffered by your husband on the drive to your vacation in Charleston and we hope he is doing fine. Just to explain, all the promotional packages are pre-paid and BookVip has an extremely flexible reschedule policy as you can reschedule anytime up to 12 months at no cost. However, if there is a cancellation within 3 days with this package, we get penalized which is why there wasn’t a refund issued. Additionally, as a company we hear all sorts of different reasons and it’s very difficult to sort out the truth sometimes. This is definitely a special case and we will be giving a full refund and also let you continue the trip free cost once your husband is back to health. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you

ID
#647161 Review #647161 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$149
Preferred solution
Full refund

My husband fell while driving to our BOOKVIP reservation in Charleston. He broke his shoulder, nose and ribs.

We had to be flown home to Canada. We gave BookVIP plenty of notice to cancel our booking. My husband can't get insurance to travel outside Canada anymore. Bookvip refuses to give us even a partial refund.

After speaking to them 5 times, they will do nothing to help us. One person said he didn't see why we couldn't get a refund but he would have to speak to his manager. No manager ever called me back.

I've only had salesmen call me to try to rebook us. Don't use this company.

A BookVip Customer Gives A "Fabulous" Recommendation Of Her Cabo Experience

A BookVip.com customer describes her booking and vacation experience at the Villa del Palmar Cabo
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#645181 Review #645181 is a subjective opinion of poster.
Reason of review
Good customer service

Jerry, A BookVip.com Customer Gives Details of His "Beautiful" Myrtle Beach Vacation

Jerry from Hillsboro Ohio gives a review of his BookVip.com vacation experience with the Westgate Myrtle Beach
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#645182 Review #645182 is a subjective opinion of poster.
Reason of review
Good customer service

A Young BookVip Customer Describes Her "Magical" Vacation With "Grammy" In Orlando

A young BookVip vacationer gives her first video review ever of her Westgate Orlando Florida experience.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#645183 Review #645183 is a subjective opinion of poster.
Reason of review
Good customer service
Bookvip's reply to:

What a waste of time

Dear Ms. YG,

We are in receipt of your recently-filed Complaint against BookVIP and would like to address the circumstances underlying your Complaint, as well as find a resolution to same.

We were unable to reach you via telephone to discuss same because the telephone number provided with your Complaint is not a working number.

Please be assured that customer satisfaction is our highest priority. We would appreciate the opportunity to discuss all available options we have for you to enjoy that long-awaited Beach vacation.
As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews . As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602 #2. Thank you
ID
#641741 Review #641741 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Pros
  • Prices
Cons
  • Shady
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

I found this great deal to go to a beach resort for three days. After going through the whole procedure...booking online, calling the number, being placed on hold, the assistant kept asking for personal information.

If I am married, I have to travel with a spouse (not children), if I am single, I can travel with children, if I am Canadian, I can't book because the "offer" is only valid for US citizens and green card holders.

Why don't they put all the requirements online so I do not waste my time. Seriously...I am very disappointed BookingVIP.com....what a waste of my time!!!

Bookvip's reply to:

BOGUS rates offered on hotels..DON't GIVE Credit CARD INFO

Dear Ms. Rice,

We are concerned to learn of the unpleasant experience you encountered when trying to make a reservation with BookVIP.

Customer satisfaction is our highest priority, and we would appreciate the opportunity to speak with you in order to glean a clearer understanding of the circumstances.

We would also like to discuss what options are available for your consideration - both as a good faith effort and to show our appreciation for your interest in booking with our company.

However, we were unable to reach you via telephone to discuss same because the telephone number provided with your Complaint is not a working number.
Please be assured that customer satisfaction is our highest priority. We would appreciate the opportunity to discuss all available options we have for you to enjoy that long-awaited Beach vacation.
As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews . As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602 #2. Thank you
ID
#641450 Review #641450 is a subjective opinion of poster.
Cons
  • Shady
  • Poor english
  • Illegal practices
Reason of review
Fraudulent internet/ Credit card abuse
Preferred solution
Full refund

I did enter my credit card info on a great rate offered on a hotel - and the pop up screen came up telling me to call them to confirm because they have to verify the card info. Luckily I didn't give my real name when I first was going to book and the zip code I gave didn't match the credit card either.

I was put on hold several times by young guy who didn't speak great English. He asks if I can be put on hold several times..comes back and says their company doesn't work with the hotel I tried to reserve. SO WHY ARE YOU TAKING MY CARD NUMBER TO RESERVE? Fraud!

Flat out FRAUD- plan to turn them over to the the federal government today. Anybody else...here is the link http://www.stopfraud.gov/report.html

Resolved
Bookvip's reply to:

Resolved: Book Vip Makes Error in Our Reservation

Dear Ms. Amidzich,

Thank you for your valuable feedback as I received your email last night and responded immediately. I am glad we were able to resolve the issue to your satisfaction. As I explained, your original reservation was never cancelled, however, under the special program we are not allowed to transfer resorts once the reservation is confirmed. I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service. We appreciate your business as well as your brother in law who had used us in the past and had recommended us. We wish you a great vacation!

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at Jame@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
ID
#639132 Review #639132 is a subjective opinion of poster.
Service
Bookvip Vacation Ownership
Cons
  • Company phone calling service
  • No refund
  • Put on long hold
Reason of review
Reservation to resort cancelled, BookVip not refunding airline change flight fee-even though cancellation was an error on the BookVip agent's part.
Loss
$400
Preferred solution
Full refund
Update by user May 22, 2015

Pissedcomsumer.com makes it rather difficult to immediately remove a post, therefore I am including an update to my previous post. After I emailed James, owner of BookVip, I received a response from him in less than one hour.

James and his team quickly and professionally rectified the situation and my boyfriend and I are very pleased with the outcome.

Originally we were very upset with BookVIp. I did some research, found this site and James's addressing everyone's concerns. I took a chance in contacting him and I was very surprised yet very pleased that he acknowledge my email and took corrective action so quickly.

I now have restored faith in this company and my boyfriend and I are looking forward to our vacation in Mexico.

Thanks,

Suzanne

Original review posted by user May 20, 2015

This is a message I sent James, who on this site has identified himself as one of the BookVip owner's.

My boyfriend and I booked a vacation to Playa del Carmen for May 31-June 7. We received the confirmation for the Secrets Capris Rivera Maya. Two weeks ago we inquired about changing the hotel to Secrets Silversand. The BookVip agent confirmed that we would be able to make the change and we paid an additional $116 to do so.

We received a direct confirmation from Secrets Capris Rivera Maya (when we originally booked it) but not from Secrets Silversand. I called the reservation line today to confirm everything was ok. To my dismay the phone operator informed me the previous BookVip agent had cancelled our original hotel reservation and never made the change; supposedly he was new and this is why he made this mistake.

Our flight's have already been reserved and cannot be changed without us paying a $400 change flight fee.

I understand businesses make errors. I'm ok with that. What concerns me is the fact that BookVip's standard policy in situations like this is refuse to take ownership and offer a simple remedy to ensure best customer quality service. Instead every BookVip agent I speak to is able to acknowledge this company's mistake but offer no solution to compensate the customer. Why do we have to pay money out of pocket for a mistake that BookVip made? Sounds like terrible business ethics.

I find this quite disturbing. Perhaps you have such a successful business that BookVip is perfectly ok with screwing people?

We did our part and BookVip reservations hotline made several errors. BookVip could rectify the situation, however, is choosing not to.

I supposed going viral with this or trying to get the local tv news to investigate BookVip is of no interest to you?

I look forward to hearing from you.

Suzanne Amidzich

201 424 ****

Bookvip's reply to:

They couldn't find our reservation and sent us to Expedia (an affiliation)

Dear Mr. Hasserjian

Thank you for your valuable feedback and we take all customers issues very seriously. We are able to look up reservations by the last name of customer, their email address, or telephone number, however, we are unable to locate any reservation with the information given by you to this web site. You can contact me direct at James@BookVip.com. As an owner, I pride myself in BookVip offering the most discounted vacation packages and having an A+ rating Better Business Bureau for our customer service.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews As a rapidly growing company we are not always perfect, however, I can be contacted directly at James@BookVip.com to resolve any issue or you can our call customer service call customer service 24/7 at 888 845 0602. Thank you
ID
#638582 Review #638582 is a subjective opinion of poster.
Reason of review
unable to find my reservation I have my email confirmation from BookVIP, just wanted to change one day!!

BookVIP could not help us nor would they allow me to speak to a supervisor. They sent us to Expedia which is an affilated travel service.

Expedia then sent us to another affiliation (they did not know the name but it is a reservation payment company which in turn in a recorded message told us to go to our emailed itinerary to manage our reservation.

As we did from the beginning, which was the reason I called is the email itinerary link said we could not manage on that site and to call the number for BookVIP. It's a circle scam!

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Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#632638 Review #632638 is a subjective opinion of poster.
Reason of review
Good customer service

A BookVIP Customer Reviews Their "Awesome Time" At the Villa Del Palmar

A BookVIP customer reviews his vacation experience at the Villa del Palmar Mexico.
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#632639 Review #632639 is a subjective opinion of poster.
Reason of review
Good customer service

A Happy BookVIP Customer Reviews Vacation In Gatlinburg, TN

A BookVIP customer reviews their vacation experience in Gatlinburg, TN
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#632640 Review #632640 is a subjective opinion of poster.
Reason of review
Good customer service

A BookVip Customer Gives Review of "Best Vacation Ever"

A BookVip customer gives review of his vacation experience at Sandos Playacar Mexico
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#629118 Review #629118 is a subjective opinion of poster.
Reason of review
Good customer service

A BookVip Customer Describes "Perfect" Vacation

A Bookvip customer describes their vacation at the Villa del Palmar in Cabo Mexico
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Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#629119 Review #629119 is a subjective opinion of poster.
Reason of review
Good customer service