Bookvip's reply to:

Bookvip - Vacation Package Booking Review from Olive Branch, Mississippi

Dear Jonathan and Cheryl,

Thank you for sharing your experience with us. We appreciate all feedback.

Please be reminded that you were never charged for your vacation package and your reservation was cancelled within 24-hours of your request for same.

In peak and holiday season the promotional packages sell extremely fast, every once in awhile, the participating resort discovers that the rooms have been over-booked and the reservations are honored on a first-come, first-serve basis. We definitely recommend for these peak & holiday seasons to book as early as possible.

Of course, this puts BookVIP, as the booking company, in the uncomfortable position of being the bearer of bad news to our customers.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Owner
BookVip.com / Resort Vacations International
james@bookvip.com
Anonymous
Location
Olive Branch, Mississippi
1.0

My wife and I called this company to book a trip to Gatlinburg,TN

Mainly because we got married on 5/23/2015 and we wanted to go back to celebrate our anniversary.

They stayed on the phone for an hour with my wife finally get the vacation booked but Saturday 01/30/2016 here it is 02/02/2016 and we got an email saying there is a problem with the dates and if we want the vacation we can pay more

Mean while they already pended 119.00 from my account

BOOK VIP IS A SCAM

I WILL BE CONTACTING MY UNCLE WHO IS AN ATTORNEY TODAY IF I DO NOT GET A REFUND AND TO ANYONE WHO HAS BEEN SCAMMED WE CAN ALL GO IN AND RIP THIS COMPANY A NEW ONE FOR TRYING TO RIP PEOPLE OFF

I DO NOT LIKE GETTING SCAMMED FOR 5 DOLLARS OR 119.00

I am beyond PISSED off

TRY US

JONATHAN AND CHERYL HUDSON

Reason of review
Not as described
Review #782275 is a subjective opinion of PissedConsumer782275.
Bookvip's reply to:

Bookvip - Do not book with this company

Dear Ms. Tilot,

Attention to customer service is BookVIP’s main focus and we regret that your call could not be transferred to the cancellation department as requested.

Please note that although your cancellation request was received over the weekend, your reservation was cancelled and your refund submitted for processing on Monday morning. You were notified of same via voicemail, email and text message.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Anonymous

Well this company has not changed. All they tell you is that your cancellation request has been sent to their cancellation department and you have to wait until someone calls you back.

I requested to speak to the supervisor, funny, she is always on the phone every time I call. No call back from the cancellation department or the supervisor. Yes, I was also hung up on! BookVIP customer service can not transfer you to the cancellation department.

BookVIP took the money out of my account the very next day after I booked this vacation. Try getting your money back!

I didn’t like
Poor english, Shady
Reason of review
Bad quality
Loss
$222
Preferred solution
Full refund
Review #780635 is a subjective opinion of PissedConsumer780635.
Testimonial

We want to thank Bookvip.com for this wonderful vacation at Westgate Resort!

This was our first time using Bookvip.com and we are quite impressed with the excellent and timely way every encounter with them was handled. We were treated like VIP during our entire vacation and that within itself is always a plus!!!

Read
Testimonial
Reason of review
Good customer service
Review #787884 is a subjective opinion of poster.
Testimonial

Bookvip - I thought this was too good to be true but folks this is real!

I thought the deal was too good to be true, but I gave it a try anyway. When we arrived at the hotel, they confirmed what was included in our All Inclusive (AI) package.

Only catch is to attend a 90 min resort preview. It was so worth it as you get free food throughout your stay, discounts at local restaurants and stores, and free non-motorized water activities all included in AI package.

It was one of the best experience I've had with a travel agency. I would definitely do it again with BookVIP!

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Testimonial
Reason of review
Good customer service
Review #787883 is a subjective opinion of poster.
Testimonial

Great food and fun. Everything was exactly as BookVIP described. We will definitely be returning!

We had a FANTABULOUS time! We stayed in Los Cabos San Lucas at Villa Del Palmar Resort!

What an awesome trip!

We enjoyed the Glass Bottom Boat trip and Snorkeling Day Cruise. We will be back!

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Testimonial
Reason of review
Good customer service
Review #787882 is a subjective opinion of poster.
Testimonial

We can't thank BookVIP enough for this vacation. If you want a great place to stay, we can't recommend Sandos Playacar enough!

Our video of the Sandos Playacar in Playa del Carmen Mexico

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Testimonial
Reason of review
Good quality
Review #784217 is a subjective opinion of poster.
Testimonial

We totally recommend BookVIP.com they treat us like royalty!

Our vacation at experience at Secrets Guanacoste in Costa Rica

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Testimonial
Reason of review
Good quality
Review #781489 is a subjective opinion of poster.
Testimonial

It doesn't matter what the weather is like outside because of the indoor pool and water park! Bookvip was awesome, very easy and a great experience!

Our Review of the Westgate Smoky Mountain Resort & Spa in Gatlinburg Tenn

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Testimonial
Reason of review
Good quality
Review #781487 is a subjective opinion of poster.
Testimonial

We Can't Thank BookVIP Enough For This AWESOME Experience

We booked a stay at the Sandos Playacar with BookVIP and everything was exactly as advertised. I was a little wary due to some negative reviews that I had read but our experience was completely positive the entire way.

I highly recommend this service. :)

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Testimonial
Reason of review
Good customer service
Review #787878 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - STAY AWAY AT ALL COSTS!!!

Dear Faustina,

Thank you for sharing your experience with us.

In addition to our exclusive promotional package, BookVIP affords customers the opportunity to make reservations through a number of other travel sites such as Expedia via our website as a comparison tool, however, BookVIP itself has no control over or access to those reservations made with the other travel sites. All confirmations and receipts issued by Expedia provide a customer service telephone number and further instructions concerning cancellations/refunds.

As for BookVIP’s amazingly affordable special promotional packages, providing excellent customer service is our main goal and we are readily available 24-hrs. per day/7-days per week. The Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page on BookVIP’s website. The Terms and Conditions are printed in a normal font and are easy to understand.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
atillc
Location
Placerville, California
1.0
1.2K views

If you book through BookVIP, be aware that they put "advance" purchase prices on hotels they label as cancellable without penalty. But, after you make the reservation, your confirmation may say it is not changeable or cancellable, and your credit card will immediately be charged!

When I tried to cancel, I had to make several calls, and each time the customer service person gave me a different number to call. I spoke to Melinda, Jezz, Jenny and Mitch @ BookVIP.com. I was given numbers to call the hotel direct, 3 different numbers at Expedia and 3 different numbers at BookVIP.com.

When I finally asked to speak to a manager at BookVIP.com , they refused to speak to me! The whole process took me over an hour and a half, and I still was unable to cancel my reservations.

I didn’t like
Conflicting cancellation policy
Reason of review
Problems with payment
Loss
$746
Preferred solution
Full refund
Review #777302 is a subjective opinion of poster.