Bookvip's reply to:

Bookvip - Booking was cancelled but my credit card charges have not been reversed.

Dear Carrie,

Thank you for your valuable feedback. I am glad this issue was brought to our attention and we were able to get your refund processed immediately.

As a rapidly growing we are not always perfect, but I can assure you that customer satisfaction is our main priority and I can be reached at James@bookvip.com to resolve any issues which may arise.

I wish you a speedy recovery and hope to hear from you when you are ready to take that well-deserved vacation.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Cons
Cancellation policy
Reason of review
refund issue
Loss
$600
Preferred solution
Full refund
Review #805804 is a subjective opinion of PissedConsumer805804.
1 comment
1.7
Details

This was cancelled within the 7 day window. I received two confirmations on January 23 of the cancellation and the charges would be reversed within 5-7 days.

It is now 5 weeks later and the charges are still on my card. I have been diagnosed with an illness that requires me stay close to home until my medications become regulated. So I may not be able to take a trip this year.

I need this resolved immediately.

I am attaching a copy of my cancellation notice. Please contact me as soon as possible.

Anonymous
Dallas, Georgia, United States #1179434

People please beware! Do not book with them!

Oh my goodness!

I am praying that you have had this resolved! What a horrible company!

Bookvip's reply to:

BookVIP...all I want is my Money back

Dear Shirley,

We appreciate your feedback.

First and foremost, the Terms and Conditions governing every promotional package are located at the bottom of each resort offering page and are easy to read and understand. In addition, the Terms and Conditions are reviewed with the customer during every sales call, and must be agreed to in writing by every customer in order to finalize the reservation and have dates sent to the participating resort provider. The Terms and Conditions contain the definition of “couple” and the requirements for proof of same.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview. The time and date of each presentation is contained within the resort confirmation of the reservation – which is issued prior to the guest’s scheduled check-in date.

Your reservation is booked under a “cohabitating” status – and as stated in the Terms and Conditions governing the vacation package, the resort requires proof of same, such as government-issued photo i.d.’s with matching addresses and/or a lease agreement.

As you were advised 3 days prior to filing your review, the resort agreed to accept a utility bill (and your i.d.’s with matching addresses) as proof of cohabitation in your case and BookVIP has been waiting to receive your email attaching copies of your proof of cohabitation in order to send it to the resort.

BookVIP also offers a 7-day period of time before the vacation package becomes final and non-refundable to enable the customer time to review the Terms and Conditions in an attempt to avoid any misunderstanding of same.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Winnipeg, Manitoba
Cons
To get a refund is a fight, Poor customer service, Lie to get people to book
Reason of review
Not as described
Loss
$522
Preferred solution
Full refund
Tags
  • Website No Clear
Review #803798 is a subjective opinion of poster.
0 comments
1.7
Details

On the actual site it says "per couple" which normally means two people. Normally "couple" doesn't mean having to be married or living common-law, it's two people. No where on this site does it define "couple." So, when I booked I was told I would receive something from the resort. I never did. When speaking to an agent through BookVIP they asked what my partner did, his work, etc. I told them. Just recently found out the resort wants proof of living together two pieces. I own the house, own it for ten years, dating this man for almost four years. In no way, shape or form will I put any type of attachment of my partner's name to this house! I tried to get my money back, they said I can't, which is not right. Find out this presentation that's suppose to be 90 - 120 minutes is about buying some sort of real estate properties...no where in their website do they stay what it's about, which is the catch for the low prices. Someone I knew went, they didn't want to purchase the real estate, and they were treated like dirt, that's wrong.

Also with the common-law status, so what happens if the couple breaks up in the mean time? We are paying for a vacation we can't even do? That's wrong. I'm suppose to leave April 04 and still fighting with this...wish I could just get my money back and say the heck with it.

One: the website should define "couple"

Two: the website should state WHAT the presentation is about.

Three: you can't really plan anything because you really don't know which days this presentation is going to be because they can't give you an exact day just a day or two into your stay which a stay could be three to five days.

Four: BookVIP doesn't like to send anything in an email, and the resort never sent anything stating what's expected. I happen to like things in writing.

Five: BookVIP says press the # key and they will call you back...didn't work for me. I had to stay on the line anywhere from 30 - 45 minutes before someone answered.

All I want is my money back. Never again will I book with them.

Testimonial
0 comments

My wife told me about this deal on BookVIP.com and I thought she was lying.... turns out she was right! We got a screaming deal at an incredible place!

A review of our incredible vacation at the Villa del Palmar Cabo

View full review
Author
Reason of review
Good quality
Review #804479 is a subjective opinion of poster.
Testimonial
0 comments

We had a fantastic vacation and saved bunch of money. Everything was fantastic! We had no problems, no issues. Thank you BookVIP.com!

Our fantastic vacation experience with BookVIP.com in Punta Cana, Dominican Republic

View full review
Author
Reason of review
Good quality
Review #804482 is a subjective opinion of poster.
Testimonial
0 comments

This has been an amazing experience, everything is so beautiful and the people so warm, we love it, we really appreciate this trip. BookVIP rules!!

Our amazing vacation to Puerto Vallarta Mexico.

View full review
Author
Reason of review
Good quality
Review #804483 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - They need a new system

Dear Tara,

We appreciate the opportunity to address your comments.

The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions. Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed.

As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages and that the requested dates are available before reservations are made and sent to the participating resort provider.

Until this process is completed, there is no reservation. It is unfortunate that you booked your flights prior to having any reservation at all.

A couple of days after you booked your vacation, BookVIP contacted you to let you know that payment was pending due to credit card decline. BookVIP honored your request to make partial payments and you moved resorts (at your request).

Unfortunately, your credit card was declined once again. After updating your credit card information for a second time, the first partial payment cleared.

You then sent BookVIP an email inquiring about a resort credit that had been a free gift under your promotion package and you were advised that when you moved resorts, the gift changed. The next (and last) contact BookVIP had with you was to collect your remaining balance, which was paid.

BookVIP was unaware of any other issues until we received your recent review.

Please note that it is the participating resort provider who issues the confirmation of your reservation. Information relating to resort confirmations (and contact information for your chosen resort) is contained in the Terms and Conditions governing your vacation package.

Please refer to the Terms and Conditions you agreed to when you made your reservation and finalized your vacation package.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Lutherville Timonium, Maryland
Pros
Prices
Cons
Waiting until the last minute to get confirmation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #797482 is a subjective opinion of poster.
0 comments
2.2
Details

This has been the single worst experience booking a vacation. If I weren't so desperate for a vacation where I didn't have to worry about spending money when I got there I would have canceled long ago.

I had plane tickets I had to use by 03/24/16. The price is great, but the hassle and stress, not so much. We are now less than a week away from leaving and still are not sure what hotel we are staying in since we have not gotten the final confirmation. First, don't get too comfortable (or set) on a specific hotel you will likely not get your first choice.

We have now chosen 4 different resorts (more if you count the ones that were $700 more expensive and ruled out right away after talking to them and finding out what the price difference was) I booked my flight at the same time I was booking my vacation on line, having thought that the reservation I was booking on-line was good. Then the website says to call in to confirm.

When you call in, they tell you that hotel is no longer available ( I guess so they can talk you into another more expensive hotel.

Bookvip's reply to:

Bookvip - Not feeling the love !!!!

Dear Paula,

Thank you for sharing your experience with us. We appreciate all feedback.
Because the resort partner is paying the 70% discount on for these promotions, they set forth certain eligibility requirements for these vacation packages.

BookVIP was notified by the resort of a possible “Group Travel” issue when you and another party both contacted the resort and told them that your flight was delayed and you would not be able to check-in until the next day.
The probability of the existence of a group travel issue was heightened when the resort discovered that the original flight of the “random person” you met at the airport had actually landed as-scheduled, with no delays reported.
In an effort to clear up any confusion, BookVIP (as the booking company) contacted you as we were updated by the resort regarding the situation.

The $199 fee you mention was quoted in response to your consideration of adding an extra night to your vacation package.

All qualifications and restrictions, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are contained in the Terms and Conditions for each package. The Terms and Conditions are located at the bottom of every hotel/resort offering page on our website. The Terms and Conditions are reviewed with each guest during the sales call and must be greed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Owner
BookVip.com / Resort Vacations International
Email: James@bookvip.com
Author
Location
Cabo San Lucas, Baja California Sur
Cons
Worst experience ever, Poor english, False advertisement
Reason of review
Poor customer service
Review #796937 is a subjective opinion of PissedConsumer796937.
0 comments

Missed our flight in Orange County due to weather, informed book vip, and they wanted to charge a $199 change fee !worked thru that and then ask for an additional day and they refused not happy but reconciled to the fact my vacation in Cabo was a day less. Fun then starts......

Received an email to call asap and they ask if I was traveling in a group, how do you prove you are not ??? After 25 minutes on the phone they said ok we believe you. Ready to relax and have lunch at the hotel SW airlines provided for us we get a call from vip once again asking if we are traveling in a group and if we are they are canceling our reservation. After another 30 minutes on the phone they decided we were being truthful.

Doesn't end there 2 more emails and 2 more phone calls I was over the top and not even sure I had accommodations when I got to Cabo. Good news is we got to Cabo and had a driver to pick us up and are now lounging poolside bad news is I spent an entire afternoon stressed out over proving I didn't know some random person. The funny moment in all of this is when we landed in Cabo and the driver was waiting for us we met the party that we were accused of traveling with and they were coming from east coast and missed their flight as well. They did not have the pleasure of all the harassing phone calls because every time they tried to reach vip the were hung up on.

Bottom line, the property we are staying at informed us they have dropped this travel agency. My advise is to steer clear !!!!

Bookvip's reply to:

Bookvip - Complete Waste of time and Uncertainty of Fraud Westgate Gatlinburg

Dear Jennifer,

We appreciate the opportunity to address your comments.
The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions.
Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed. As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider.
The Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page (the usual location used by most websites worldwide to disclose any terms and conditions which may apply to use of the website or offer) and are printed in a normal font.

Each of the Terms and Conditions, are also disclosed over the phone before any transaction is completed and each customer would need to agree in writing to these Terms and Conditions prior to any billing. Because this process was not completed, you never had a reservation with us and were not charged. Therefore, there is nothing to be refunded.

All credit card information entered into our system is automatically encrypted and secure and is not accessible to anyone. Additionally, since you did continue with the reservation none of the information is saved.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.
James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Location
Fayetteville, North Carolina
Pros
Prices
Cons
Having my reservation cancelled, Company phone calling service, No refund, Bait and switch
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Tags
  • Gatlinburg TN
  • Discriminatory Customer Service
Review #795867 is a subjective opinion of poster.
0 comments
1.2
Details

I was thinking that I was booking another family vacation for Gatlinburg Westgate. Only to put my Card information in, and receive a confirmation...Then told to call a number in which, I was told in order to book this, I had to be between 30 and 70 years of age, with a minimum income of 60,000.

This information should have been provided before I put my most important information in. Im not sure if my card was charged, if my information was saved to a database. Fraudulent Transactions are at a High Peak right now. Not only that, But I also tried the Down payment method for 59.00, and the website kept timing out.

So , again, I am not sure if my information was saved or if and How I can cancel this. This has me very concerned. However, Im more upset at the fact that I thought I was taking my family on another vacation and a great price( We just left Myrtle Beach Feb 19- Feb 22) Booked through Booking.Com.

I guess I should just stick to what I know. I am Very disappointed.

Bookvip's reply to:

Bookvip Hotel Reservation Review from Miami, Florida

Dear Roy,

We appreciate your feedback.

First and foremost, please note that you received a full refund for your vacation package witin 24 hours of your request to cancel same.

One week after you purchased your vacation package, we were notified by the resort that your package could not be confirmed because you had also made a duplicate reservation directly with them.

Although you advised us that you had cancelled the reservation made directly with the resort, the resort records still reflected your reservation as “active” and the resort could not move forward with the promotional package booked through BookVIP.

One day prior to your scheduled check-in date, your request to cancel the promo package was honored and your refund was processed on the following day.

In a nutshell, your promotional package was not confirmed by the resort because the existing reservation you made directly with the resort was never cancelled.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Miami, Florida
Reason of review
Order processing issue
Review #795218 is a subjective opinion of PissedConsumer795218.
0 comments
1.0
Details

Folks I will never book a reservation through BOOK VIP they really were inconsiderate. I booked a reservation at Westgate Lakes Resorts Orlando two weeks ago they took my money but could not give me a confirmation number to check in so I drove from Mississippi to Florida check in date was next day and still no confirmation number.

I was so stressed out so I ended up having to cancel they didn't even apologize to me they ruined my vacation with my wife. Thanks for nothing BOOK VIP.

Bookvip's reply to:

Bookvip - Vacation Package Booking Review from Holt, Michigan

Dear Shawn,

Thank you for your feedback.

Please note that it is the participating resort provider who issues the confirmation of your reservation. The resorts generally issue confirmations in order of arrival date and since your travel dates were in September, 2016, your confirmation number had not yet been issued. However, BookVIP, as the booking company, immediately sends all customers a receipt confirming purchase of the vacation package.

We did not receive your email requesting a cancellation of your vacation package. Because your vacation package was final and non-refundable when you called BookVIP to request a cancellation, your travel dates were cancelled as requested and you were given 18 months to use your credit towards any one or more BookVIP vacation packages for which you are qualified. You also have the option to transfer your vacation package to a third party who qualifies for a BookVIP promotional package. Please refer to the Terms and Conditions you agreed to in order to finalize your vacation package and have your travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Holt, Michigan
Reason of review
Poor customer service
Review #793143 is a subjective opinion of PissedConsumer793143.
0 comments

James,

I booked a vacation thru your company on the 7th of this month. Later that week i was laid off and logged onto your site bookingmeter.com on the 13th to cancel.

I sent a message in your contact us link due to after hours. As of today the 18th i have yet to hear back so i called only to be informed that their is nothing that could be done because a confirmation email had not been sent to me. I requested a refund and was put on hold for another supervisor who told me i could give it away and that i would be put on a 12 month open booking. I was told i could find a job within that time period and use it at a later date.

I have 5 kids.....really think i want to use it at a later date? I would rather have my money back to take care of bills now. Funny i had a confirmation email within 10 minutes of hanging up stating i could book within 12 months. Not a very good impression.

I have been charged and still have yet to hear from the actual resort that they recieved my reservation. Really not impressed.