Testimonial

This has been an amazing experience, everything is so beautiful and the people so warm, we love it, we really appreciate this trip. BookVIP rules!!

Our amazing vacation to Puerto Vallarta Mexico.

Read
Testimonial
Reason of review
Good quality
Review #804483 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - They need a new system

Dear Tara,

We appreciate the opportunity to address your comments.

The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions. Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed.

As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages and that the requested dates are available before reservations are made and sent to the participating resort provider.

Until this process is completed, there is no reservation. It is unfortunate that you booked your flights prior to having any reservation at all.

A couple of days after you booked your vacation, BookVIP contacted you to let you know that payment was pending due to credit card decline. BookVIP honored your request to make partial payments and you moved resorts (at your request).

Unfortunately, your credit card was declined once again. After updating your credit card information for a second time, the first partial payment cleared.

You then sent BookVIP an email inquiring about a resort credit that had been a free gift under your promotion package and you were advised that when you moved resorts, the gift changed. The next (and last) contact BookVIP had with you was to collect your remaining balance, which was paid.

BookVIP was unaware of any other issues until we received your recent review.

Please note that it is the participating resort provider who issues the confirmation of your reservation. Information relating to resort confirmations (and contact information for your chosen resort) is contained in the Terms and Conditions governing your vacation package.

Please refer to the Terms and Conditions you agreed to when you made your reservation and finalized your vacation package.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Tara25604
Location
Lutherville Timonium, Maryland
2.2

This has been the single worst experience booking a vacation. If I weren't so desperate for a vacation where I didn't have to worry about spending money when I got there I would have canceled long ago.

I had plane tickets I had to use by 03/24/16. The price is great, but the hassle and stress, not so much. We are now less than a week away from leaving and still are not sure what hotel we are staying in since we have not gotten the final confirmation. First, don't get too comfortable (or set) on a specific hotel you will likely not get your first choice.

We have now chosen 4 different resorts (more if you count the ones that were $700 more expensive and ruled out right away after talking to them and finding out what the price difference was) I booked my flight at the same time I was booking my vacation on line, having thought that the reservation I was booking on-line was good. Then the website says to call in to confirm.

When you call in, they tell you that hotel is no longer available ( I guess so they can talk you into another more expensive hotel.

I liked
Prices
I didn’t like
Waiting until the last minute to get confirmation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #797482 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Not feeling the love !!!!

Dear Paula,

Thank you for sharing your experience with us. We appreciate all feedback.
Because the resort partner is paying the 70% discount on for these promotions, they set forth certain eligibility requirements for these vacation packages.

BookVIP was notified by the resort of a possible “Group Travel” issue when you and another party both contacted the resort and told them that your flight was delayed and you would not be able to check-in until the next day.
The probability of the existence of a group travel issue was heightened when the resort discovered that the original flight of the “random person” you met at the airport had actually landed as-scheduled, with no delays reported.
In an effort to clear up any confusion, BookVIP (as the booking company) contacted you as we were updated by the resort regarding the situation.

The $199 fee you mention was quoted in response to your consideration of adding an extra night to your vacation package.

All qualifications and restrictions, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are contained in the Terms and Conditions for each package. The Terms and Conditions are located at the bottom of every hotel/resort offering page on our website. The Terms and Conditions are reviewed with each guest during the sales call and must be greed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Owner
BookVip.com / Resort Vacations International
Email: James@bookvip.com
Anonymous
Location
Cabo San Lucas, Baja California Sur

Missed our flight in Orange County due to weather, informed book vip, and they wanted to charge a $199 change fee !worked thru that and then ask for an additional day and they refused not happy but reconciled to the fact my vacation in Cabo was a day less. Fun then starts......

Received an email to call asap and they ask if I was traveling in a group, how do you prove you are not ??? After 25 minutes on the phone they said ok we believe you. Ready to relax and have lunch at the hotel SW airlines provided for us we get a call from vip once again asking if we are traveling in a group and if we are they are canceling our reservation. After another 30 minutes on the phone they decided we were being truthful.

Doesn't end there 2 more emails and 2 more phone calls I was over the top and not even sure I had accommodations when I got to Cabo. Good news is we got to Cabo and had a driver to pick us up and are now lounging poolside bad news is I spent an entire afternoon stressed out over proving I didn't know some random person. The funny moment in all of this is when we landed in Cabo and the driver was waiting for us we met the party that we were accused of traveling with and they were coming from east coast and missed their flight as well. They did not have the pleasure of all the harassing phone calls because every time they tried to reach vip the were hung up on.

Bottom line, the property we are staying at informed us they have dropped this travel agency. My advise is to steer clear !!!!

I didn’t like
Worst experience ever, Poor english, False advertisement
Reason of review
Poor customer service
Review #796937 is a subjective opinion of PissedConsumer796937.
Bookvip's reply to:

Bookvip - Complete Waste of time and Uncertainty of Fraud Westgate Gatlinburg

Dear Jennifer,

We appreciate the opportunity to address your comments.
The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions.
Due to the limited number of packages available, the resort partners set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed. As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider.
The Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page (the usual location used by most websites worldwide to disclose any terms and conditions which may apply to use of the website or offer) and are printed in a normal font.

Each of the Terms and Conditions, are also disclosed over the phone before any transaction is completed and each customer would need to agree in writing to these Terms and Conditions prior to any billing. Because this process was not completed, you never had a reservation with us and were not charged. Therefore, there is nothing to be refunded.

All credit card information entered into our system is automatically encrypted and secure and is not accessible to anyone. Additionally, since you did continue with the reservation none of the information is saved.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.
James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
JenPowell
Location
Fayetteville, North Carolina
Tags
  • Gatlinburg TN
  • Discriminatory Customer Service
1.2
1.9K views

I was thinking that I was booking another family vacation for Gatlinburg Westgate. Only to put my Card information in, and receive a confirmation...Then told to call a number in which, I was told in order to book this, I had to be between 30 and 70 years of age, with a minimum income of 60,000.

This information should have been provided before I put my most important information in. Im not sure if my card was charged, if my information was saved to a database. Fraudulent Transactions are at a High Peak right now. Not only that, But I also tried the Down payment method for 59.00, and the website kept timing out.

So , again, I am not sure if my information was saved or if and How I can cancel this. This has me very concerned. However, Im more upset at the fact that I thought I was taking my family on another vacation and a great price( We just left Myrtle Beach Feb 19- Feb 22) Booked through Booking.Com.

I guess I should just stick to what I know. I am Very disappointed.

I liked
Prices
I didn’t like
Having my reservation cancelled, Company phone calling service, No refund, Bait and switch
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Review #795867 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip Hotel Reservation Review from Miami, Florida

Dear Roy,

We appreciate your feedback.

First and foremost, please note that you received a full refund for your vacation package witin 24 hours of your request to cancel same.

One week after you purchased your vacation package, we were notified by the resort that your package could not be confirmed because you had also made a duplicate reservation directly with them.

Although you advised us that you had cancelled the reservation made directly with the resort, the resort records still reflected your reservation as “active” and the resort could not move forward with the promotional package booked through BookVIP.

One day prior to your scheduled check-in date, your request to cancel the promo package was honored and your refund was processed on the following day.

In a nutshell, your promotional package was not confirmed by the resort because the existing reservation you made directly with the resort was never cancelled.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
Location
Miami, Florida
1.0

Folks I will never book a reservation through BOOK VIP they really were inconsiderate. I booked a reservation at Westgate Lakes Resorts Orlando two weeks ago they took my money but could not give me a confirmation number to check in so I drove from Mississippi to Florida check in date was next day and still no confirmation number.

I was so stressed out so I ended up having to cancel they didn't even apologize to me they ruined my vacation with my wife. Thanks for nothing BOOK VIP.

Reason of review
Order processing issue
Review #795218 is a subjective opinion of PissedConsumer795218.
Bookvip's reply to:

Bookvip - Vacation Package Booking Review from Holt, Michigan

Dear Shawn,

Thank you for your feedback.

Please note that it is the participating resort provider who issues the confirmation of your reservation. The resorts generally issue confirmations in order of arrival date and since your travel dates were in September, 2016, your confirmation number had not yet been issued. However, BookVIP, as the booking company, immediately sends all customers a receipt confirming purchase of the vacation package.

We did not receive your email requesting a cancellation of your vacation package. Because your vacation package was final and non-refundable when you called BookVIP to request a cancellation, your travel dates were cancelled as requested and you were given 18 months to use your credit towards any one or more BookVIP vacation packages for which you are qualified. You also have the option to transfer your vacation package to a third party who qualifies for a BookVIP promotional package. Please refer to the Terms and Conditions you agreed to in order to finalize your vacation package and have your travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
Location
Holt, Michigan

James,

I booked a vacation thru your company on the 7th of this month. Later that week i was laid off and logged onto your site bookingmeter.com on the 13th to cancel.

I sent a message in your contact us link due to after hours. As of today the 18th i have yet to hear back so i called only to be informed that their is nothing that could be done because a confirmation email had not been sent to me. I requested a refund and was put on hold for another supervisor who told me i could give it away and that i would be put on a 12 month open booking. I was told i could find a job within that time period and use it at a later date.

I have 5 kids.....really think i want to use it at a later date? I would rather have my money back to take care of bills now. Funny i had a confirmation email within 10 minutes of hanging up stating i could book within 12 months. Not a very good impression.

I have been charged and still have yet to hear from the actual resort that they recieved my reservation. Really not impressed.

Reason of review
Poor customer service
Review #793143 is a subjective opinion of PissedConsumer793143.
Bookvip's reply to:

Bookvip - Canceling reservation is a huge hassle!!!

Dear Heather,

We appreciate the opportunity to address your comments.

First and foremost, please note that the open-dated, partial-payment reservation which you made on-line, was cancelled and refunded in full within 24-hours of your request (on the same day that you submitted your review).

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview.

The Terms and Conditions governing these promotional packages (including all fees, taxes, etc., when applicable) are located on the bottom of every resort offering page on BookVIP’s website. To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com

Anonymous
Location
Owasso, Oklahoma

Booked one of their "special limited time only" deals. At no point before I booked did they say anything about having to go to a 120 minute seminar.

Only received that little bit of info after booking. So, called back to cancel reservation. First, the agent kept trying to talk me out of it. When I refused, they kept me on the phone an unreasonably long amount of time while they pretended to get authorization to cancel the booking.

It's always interesting how quickly a business takes your money, but how long they drag it out when it comes time to give it back. Don't bother. Go with Expedia.com.

I've always had good results with them.

Reason of review
Poor customer service
Review #791186 is a subjective opinion of PissedConsumer791186.
Bookvip's reply to:

Bookvip - Single guys do not waste your time

Dear Roger,

Thank you for your valuable feedback.

Our amazingly affordable promotional packages are subsidized up to 77% of the retail rate by the participating resort provider.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider sets forth certain eligibility requirements that must be met in order for BookVIP (as the booking company) to be able to offer the package to potential guests.

The Terms and Conditions governing these promotional packages are located on each and every resort offering page on BookVIP’s website. To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

That being said, one of our supervisors has left you a voicemail message and sent you a text in order to review with you the resorts for which you are qualified. Customer service is our main focus and we look forward to hearing from you.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
Location
Tampa, Florida
Tags
  • Discriminatory Customer Service
1.0

I spent hours looking through and reading about the resorts only to find out they would not book for a single male. 1 adult age 55.

Saying that I was only going there to party. Nothing could have been further from the truth. Funny thing is I do not drink. Going to Cancun for ten days to see a dentist.

So probably would not be eating much either. I only eat whole raw foods so I was looking to book a place with a kitchen/refrigerator. I do stay in the best places when I travel and was looking to buy a condo hotel or timeshare if the price was right.

Found the two places I wanted to try and after you click on book it they tell you to call the number where they tell you they will not book to a single man. No where on the site do they tell you that.

If it sounds to good to be true it usually is. The people in the video do these reviews for the perks.

I would not waste my time here again if they offered free rooms at the Ritz, which is where I will be staying!

Everything happens for a reason. Not looking for Zika virus.

I didn’t like
Illegal practices, Discriminationsexage, Bait and switch, Shady
Reason of review
discrimination the unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex.
Preferred solution
Let the company propose a solution
Review #789907 is a subjective opinion of PissedConsumer789907.
Bookvip's reply to:

Bookvip - Caveat Emptor!

Dear Carl,

Thank you for sharing your experience. We apologize for any miscommunication and would like to point out that your reservation was cancelled as requested and your refund submitted for processing.

Please note that it is the participating resort provider who issues the confirmation of your reservation. However, BookVIP, as the booking company, immediately sends all customers a receipt confirming purchase of the vacation package.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
Location
Salt Lake City, Utah

I booked a trip with this company. They say you have 7 days to cancel.

I called on day 7 to cancel because I had not received a confirmation from them about my trip, therefore I had no confidence in them to deliver. The rep said they would cancel the trip but would not refund my money. They do not honor their agreements.

I would not trust this company at all. They try and entice you with the idea of low rates and just try and scam your money.

Reason of review
Warranty issue
Loss
$548
Preferred solution
Full refund
Review #785780 is a subjective opinion of PissedConsumer785780.
Bookvip's reply to:

Bookvip - Vacation Package Review from Weston, Florida

Dear Kelly Ann,

Thank you for your valuable feedback.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview. It is the resort’s prerogative to schedule the presentations at their discretion.

As the booking company, BookVIP’s website advertises the rooms as advised by the participating resort partner. Although our website does state that your room would include a balcony, nowhere is a Jacuzzi mentioned. We will take up the discrepancy with the resort partner and do regret that your room did not have a balcony. Any requests for upgraded rooms must be addressed directly with the resort upon check-in.

Customer satisfaction is the mainstay of BookVIP’s business and the issues you encountered with the BookVIP Customer Service representative are being investigated and will be dealt with appropriately.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
Location
Weston, Florida
1.2

We booked our package at $159. It was advertised a room with a jacuzzi.

I always cross my T's and dot my I's so I confirmed it twice and was told I was to get a room with a jacuzzi and balcony. Then I get a phone call back and they told me I had to pay $39 in taxes!!! I payed them. Three days later I get another charge for taxes, called to dispute it and it took over 12 days to get my $ back.

I asked if there were any catches because of the price, they said NO! I asked if I had to do a time share and was told no we just hope that you like our property while you are here and decide to purchase a vacation share and tell your friends, we're not time share! Then I get a letter stating if I don't do a 90 minute presentation I lose my money and I have to pay over $700!!! I call and they tell me I misunderstood the first person I spoke to!

I agreed to do timeshare. I told them it needs to be in afternoon because I am going to a party the evening before! Day of vacation I have to go to a welcome center, they tell me, I have to go to an 8:30 am showing-I told them no and they said they would cancel the package and I would owe $790! I said no, we are going in the afternoon!

She said why would you want to miss the Super Bowl? Well, the showin is at 1:30, super bowl is at 8 and presentation is 90 minutes.We agree to 1:30 and they send us 15 minutes away with the most confusing directions, took us an hour! They give us a mildew smelling crack shack room with no balcony and no jacuzzi. I call downstairs to a manager Shakir and she said that's what bookvip booked us in and told us to call them.

I call bookvip and they tell me this resort only has these rooms!! I said I asked to upgrade to a bigger room and you told me they only had one type of room, they are thelling me they have 2-3 bedrooms with jacuzzis! JP told me he was putting me on hold to call and speak to Shakir. I'm on the other phone with my husband who is on the phone with Shakir (on speaker) and I'm on the phone with JPnon speaker.

JP gets back and lies to me telling me he spoke to Shakir and they are going to fix the problem! Shakir is saying sir, I am Shakir--you did not speak me! So I say to him your lying to me telling me you spoke to her when you didn't and he said No you misunderstood , I'm having my manager call her and call you back. They are going to fix the problem.

Hung up. Shakir got so mad, they upgraded but when I got here I had to pay taxes again!!! When they upgraded, I had to pay taxes in upgrade. A manager from bookvip never called back.

20 hrs later I called back and got JP again and he offered me 3 free nights anywhere in us. I said I just want the tax money and what I laid out--NOPE! Asked for a mgr to call me back, he offered me nothing, not even an apology.

Told me they don't advertise those rooms. See pictures advertised

Reason of review
Not as described
Review #785354 is a subjective opinion of PissedConsumer785354.