Bookvip's reply to:

ADD ON Charges not disclosed at booking - $299 went to $460

We are sorry about how you felt about your purchase.

Prior to filing your complaint, please note that within 24-hours of your decision not to proceed with your vacation, your total deposit in the amount of $99.00 had been refunded.

The addition of government taxes at time of purchase is a standard generally understood by everyone.

All taxes and fees are disclosed before any transaction is completed and charged.

Taxes are not included on our website because applicable government taxes and fees vary depending upon upgrades or extra persons or extra nights added to the vacation packages – the total of which is necessary before the required government taxes and fees can be quoted (if applicable).

There is NEVER a bait and switch as you claim as we do disclose 100% of any additional fees, if applicable, and you would have had to agree to those terms in writing prior to any billing.

As you point out, despite taxes (which we cannot do anything about) or Resort Fees charged by the participating resort, our offers are still 77% less than booking directly with the resort or with any other travel provider. Feel free to compare our rates and you will probably be back.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com
ID
#734752 Review #734752 is a subjective opinion of poster.
Cons
  • Bait switch pricing
Reason of review
Not as described/ advertised
Loss
$99
Preferred solution
Let the company propose a solution

The REAL price of $460 (after taxes/resort fees) for a 4 night/ 5 day stay probably would have been acceptable IF they would have advertised it THAT price.

Their $299 statement of "Price Is Per Room For Entire Stay - Not Per Person, Not Per Night" is extremely deceptive. This is a bait/switch and very misleading because the undisclosed add on taxes and resort fees. Just be real and disclose them at the onset.

They have offered me a refund, lets see how THIS plays out.

Their DECEPTIVE tactics are not needed when this is probably an OK deal hidden under all of the deception-- Just call a PIG a PIG and quit attempting to sell it as a "pig in a poke"

Bookvip's reply to:

Just an scam

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

Because humans sometimes make mistakes, all qualifications, resort fees, taxes, deposits and penalties for any particular property are clearly stated on the Terms and Conditions governing each vacation package and must be agreed to in writing by the customer before any sale is finalized. The discounted package price offered by the Krystal Resort is for 2 adults and 2 children, 18 and under. Further, it should come as no surprise that an additional charge would be incurred for your “kid” who is a 3d adult age 29.

When contacted by a supervisor, you accepted BookVIP’s apology for any inconvenience and stress resulting from your experience and had agreed to remove your review.

You advised BookVIP that you had sent an email to pissedconsumer retracting your negative review, but you were not willing to go to the trouble of providing pissedconsumer with the additional steps to have it removed entirely.

Your trip was cancelled and you were never charged for the vacation package.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews.

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com

ID
#733933 Review #733933 is a subjective opinion of poster.
Service
Bookvip Flight Booking
Cons
  • Waste of my time
  • Liers
  • Shady
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

I have made a reservation for vacation to Cancun in Crystal Resort for my husband, my daughter and I. I got the confirmation for three adults.

Then I made a reservation with Airline for three people.

Next day when I called them. they told me I have to pay $80 per night extra for my daughter. It was over our budget, so I talked to the supervisor Cheryl, who told me after for ever on the phone that it will cost me $300 extra. Our representative made a mistake.

So I canceled the vacation.

And paid fee to the airline to cancel our flight. I just don't want this to happen to other families.

2 comments
#1074348

I'm sorry that happened to you, but this review is a bit unfair. When I booked the exact same trip, they were clear about the pricing being for 2 adults & 2 kids.

I was told that 4 adults, (bc we're traveling w/o kids), would incur an extra per night fee per adult(s) exceeding 2. I'm assuming that's the case here.

The info wasn't volunteered to me though, I asked before booking. You have to do your due diligence w/ offers like these or your assumption(s) can cost you money.

#1074391
@PissedConsumer1074348

My review was total truth, My be they were clear with you with their pricing, but I was with their representative for more than 30 minutes and made sure that he new what I was asking for. They called me and told me that they made the mistake.

So you don't know what happened to me, I didn't assume anything. They offered me a free trip if I say that I made a false review, but I wasn't going to do that.

So please don't judge me, I am a very honest person, I do not leave a bad review for any one unless they deserve it. I just didn't want this to happen to another family.

View more comments (1)
Bookvip's reply to:

Book VIP Bait and switch

All of our special promotional packages are based on availability. On certain holidays like Christmas & peak season/March the promotional packages were no longer made available at this hotel. Since we could not provide you with your preferred travel dates we immediately issued you a full refund within 24 hours of your purchase. Additionally, we are going to give a complimentary stay at this hotel for alternative dates for the inconvenience.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675

See more at https://www.bookvipreviews.com/so-in-follow-up-20151204744896.html
ID
#726627 Review #726627 is a subjective opinion of poster.
Service
Bookvip Vacation Ownership
Reason of review
Not as described/ advertised
Loss
$700
Preferred solution
Deliver product or service ordered
Update by user Nov 03, 2015

These losers could not even address the real issue-that they offer a nice resort knowing it is booked and expect you to settle for a lousy resort. The old bait and switch.

And they try to deflect blame to the resort! STAY AWAY!!!!!!!!!!!!

Original review posted by user Oct 31, 2015

I stumbled upon the website for Book VIP which sells resort rooms for less if you agree to a timeshare presentation. The deal was good, so I purchased a stay for 3 nights at the Hollywood Beach Resort in Fort Lauderdale and called to book my dates.

The dates I originally wanted were booked, so I booked 3 nights in March 2016. Imagine my surprise when I started getting emails to call them.

When I did, this company said they made a mistake and did not have dates available in March and wanted to send me to a *** Ramada instead! This is the oldest trick in the book, and certainly illegal!

Bookvip's reply to:

Bookvip Vacation Booking Review from Brunswick, Ohio

We appreciate that you took the time to share your experience with us and are sorry you were unable to find us on the Better Business Bureau website.
We are listed under BookVIP and our parent company, Resort Vacations International. Any search for BookVIP or www.bookvip.com will bring up the following:

http://www.bbb.org/shreveport/business-reviews/travel-agencies/resort-vacations-international-in-natchitoches-la-90048356#bbbseal


Please note that prior to selecting any particular resort, prospective guests may view all restrictions, qualifications, etc., which may be required by any particular resort, by referring to the Terms and Conditions. The link to the Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page (the usual location used by most websites worldwide to disclose any terms and conditions which may apply to use of the website or offer).

Each of the Terms and Conditions, are also disclosed over the phone before any transaction is completed and each customer would need to agree in writing to these Terms and Conditions prior to any billing.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.
James Colligan
Owner
BookVip.com / Resort Vacations International
407 394 6675
ID
#719087 Review #719087 is a subjective opinion of poster.
Reason of review
Bad quality

False advertising. They are NOT BBB accredited.

Couldn't even find the company on BBB website. In a response on this site to an upset costumer they states all information and restrictions are available before booking. Maybe after you submit your credit card info but I couldn't find any restrictions before entering credit card info.

I'm reporting them for false advertising since they are not BBB accredited and claim they are. Please join me.

Bookvip's reply to:

DO NOT BUY

Dear Mr. Steffes,

We were very shocked to receive this complaint.
To clarify, you have never been charged for the full vacation in question and you were promptly refunded the $99 deposit within 24-hours of your request to cancel your vacation package.

Your reservation was secured with a $99 partial deposit.  When you called to set your travel dates, you were advised that your dates fell within a “peak travel season” (recognized worldwide as heavy travel times) when higher rates are charged by the resorts.  You refused to pay the price difference, demanded a cancellation, and promptly filed your first complaint.

You were contacted within 24-hours of filing your complaint by a supervisor.  After a pleasant conversation, you agreed to keep your vacation package at a discounted rate, as well as a FREE 6-day/5-night vacation at a 5-Star resort in the Riviera Maya. You also agreed to remove your posting and provided BookVIP with a copy of the retraction statement you sent to PissedConsumer.com.  When advised that PissedConsumer has a formal
procedure to be followed in order to remove a complaint, you responded that your retraction statement was sufficient and would prefer to cancel your reservation rather than spend any more time on the issue.  Your reservation was put on hold at that time pending the outcome of your complaint not being posted by PissedConsumer.com.

To rectify the situation you were sent the Award Certificate for your FREE vacation and you have the direct dial number of the supervisor with whom you were working.  We definitely think we have worked hard to resolve the issue as we pride ourselves in our customer service.  

James Colligan
Owner
BookVIP.com/Resort Vacations International
407.394.6675
ID
#712207 Review #712207 is a subjective opinion of poster.
Cons
  • Put on long hold
  • Lies
  • Fees
Reason of review
Poor customer service
Loss
$300

This is a scam, they reel you in with a good price, then add costs and restrictions. Customer service is non existent, no supervisor to speak with either.

They charged my credit card twice, and then added more charges to the end of the deal. Each step was just more, and more charges. Complete scam and waste of time, 3 phone calls and 3 hrs. Then when I tried to cancel, they hung up on me, when I called back I was on hold for 30min, only to have someone say they would "call me back to cancel." One of the worst experiences I have ever had.

Go to another site, they are many that treat customers better than BookVIP.com.

Do not waste your time or money.

1 comment
#1053488

Bookit.com is a much better choice. Used them 5 times.

Only one issue on one trip and appeared to be the hotel's fault. We paid for ocean front with balcony right over the beach, but received ocean view on the side. Moved us the second day and bumped us to Platinum to make up for it, which was acceptable to us.

Bookit also has the best transportation to an from the airport - Best Day. The specials aren't quite at cheap as what Bookvip, but no bait and switch, and no time share pitch to sit through.

A BookVIP.com customer reviews vacation at Melia Caribe Tropical

I can not rave enough about this resort. The beach is spectacular and the hotel is amazing. Everyone was so friendly. We feel like we have never been waited on like this in our life. They have 7 restaurants and the food is amazing. I cannot recommend Bookvip.com enough!
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#712050 Review #712050 is a subjective opinion of poster.
Reason of review
Good customer service

A BookVIP.com customer reviews their vacation experience at Secrets Punta Cana

This is an excellent spot. Great pools... The staff here is wonderful. The entertainment is just incredible from fire shows, dancers, music. Loved it!
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#712049 Review #712049 is a subjective opinion of poster.
Reason of review
Good customer service

A BookVIP.com customer video review of their vacation at Westgate Smoky Mountain, Gatlinburg

We spent our 5th anniversary at the Westgate Smoky Mountain Resort. We celebrated 2 of our kid's birthdays and even renewed our wedding vows at the resort! The villa was so clean and neat and we just loved it!
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#712047 Review #712047 is a subjective opinion of poster.
Reason of review
Good customer service
Bookvip's reply to:

False Advertisement and disrespect by your agent

Dear Mrs. Lara,

I am sorry you felt that we gave you false information.
First and foremost, prior to your submitting this complaint, we had already issued your refund for 100% of your money.
BookVIP has thousands of happy travelers every week and has more video testimonials from happy customers than any other travel website in the world - however not everyone will be eligible for our 77%-off packages.

All of our 77%-off promotions are sponsored by the participating resort. With such low and affordable prices, these special promotions could easily be sold-out solely to 20 year-old young adults, which is not the demographic for whom these special promotions are designed. Thus, it is necessary to have a few qualifications which must be met to be eligible to participate.

As an example - all of our promotions require that the consumer have a major credit card to check-in and not just a debit card, some age limitations, and group travel is not permitted with these promotions. Each qualification is clearly presented in writing and must be approved by the guest before the reservation can be finalized and sent to the resort

Apparently, a few days before your scheduled check-in date, you called us to confirm whether or not a credit card was required (due to your previous agreement to same) only to hear us confirm that yes you would need one.

At the time of your last call, you were in breach of the cancel or reschedule policy which very clearly states that if cancelling or rescheduling within 7 days of your travel dates, the resorts charge a rescheduling fee in the amount of $100. This is a standard practice implemented worldwide by hotels and resorts, because rooms that are cancelled at the last minute may not re-sell, resulting in a loss for the hotel or resort (as happened with the room that was reserved for you).

Despite your breach of the terms, your demand was honored and your full refund was processed within minutes of your call – and PRIOR to this online complaint.

We would recommend to anyone booking one of these 77% off vacations, to clearly read and review the terms of each offer which we post in writing on our website and in the purchase process.

We review these terms verbally with each customer, and more importantly, in writing, to ensure that there are no misunderstandings and that you are indeed eligible for an amazing vacation at a ridiculously low price!

I can be contacted directly at James@BookVip.com to resolve any issue or you can call Customer Service 24/7 at 888 845 0602. Thank you.
ID
#697116 Review #697116 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Cons
  • Disrespectful
  • False advertisement
  • Poor customer service
Reason of review
Poor customer service
Loss
$299
Preferred solution
Deliver product or service ordered

I am making a complaint about your agent, i booked for an hotel paradise cancun resort today around 10:30 pm to 10:50 pm

when i called to confirm for my reservation the guy said that the fact that me and my girfriend were not married do not allow us to go to this hotel... When i looked to the term and condition it was saying married or cohabiting together, when i told the guy, he put me on hold and took it off, in front of me say refresh please; very disrespectful and after he try to sell me another package of a 100 more, so instead of 299$ like in your website saying it 399$ but wait a min he said it comes up to 502$ at the end of the road to include your taxes,,, i looked to your website,,, it doesn't talk about taxes,,, you should write 399$ + Taxes to your ad...

So all this is bad customer service, and false advertisement... I am going to cancel the airplane tomorow...

Bad agent... If i was your boss and believe me; where i work if one of my people would treat all my clients like that, i would fire them...

We Couldnt Have Asked For Anything More!

Honestly my husband and myself had the most amazing experience at the Krystal Cancun I couldn't of asked for a better time from the exquisite food to the incredible scenery thank you so much BookVip for an amazing vacation! Casey - CA, United States
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#695213 Review #695213 is a subjective opinion of poster.
Reason of review
Good customer service

We Had An Awesome Time At the Villa del Palmar Cabo!

Thanks to BookVIP I had an amazing stay at the Villa De Palmer Cabo Resort! The food, activities and most of all the friendly people were amazing! Thanks again BookVIP!! Lasleie S - LA, United States
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#695217 Review #695217 is a subjective opinion of poster.
Reason of review
Good quality

We Loved Our Outer Banks Vacation From BookVip!

We had a great time at outer banks, nc. We had no issues with bookvip, no hidden fees, and no secret expenses. I definitely recommend that anyone give them a try. Its worth the savings, and any one I spoke to was always very nice. Jess W. - WV, United States
View full review
Testimonial

Bookvip is a paying client of Opinion Corp and utilizes its services to proactively identify and correct customer service issues.

ID
#695214 Review #695214 is a subjective opinion of poster.
Reason of review
Fair pricing
Bookvip's reply to:

GIVEN FALSE INFORMATION-RIPPED OFF MY MONEY

Dear Mrs. Lara,

I am sorry you felt that we gave you false information.
First and foremost, prior to your submitting this complaint, we had already issued your refund for 100% of your money.
BookVIP has thousands of happy travelers every week and has more video testimonials from happy customers than any other travel website in the world - however not everyone will be eligible for our 77%-off packages.

All of our 77%-off promotions are sponsored by the participating resort. With such low and affordable prices, these special promotions could easily be sold-out solely to 20 year-old young adults, which is not the demographic for whom these special promotions are designed. Thus, it is necessary to have a few qualifications which must be met to be eligible to participate.

As an example - all of our promotions require that the consumer have a major credit card to check-in and not just a debit card, some age limitations, and group travel is not permitted with these promotions. Each qualification is clearly presented in writing and must be approved by the guest before the reservation can be finalized and sent to the resort

Apparently, a few days before your scheduled check-in date, you called us to confirm whether or not a credit card was required (due to your previous agreement to same) only to hear us confirm that yes you would need one.

At the time of your last call, you were in breach of the cancel or reschedule policy which very clearly states that if cancelling or rescheduling within 7 days of your travel dates, the resorts charge a rescheduling fee in the amount of $100. This is a standard practice implemented worldwide by hotels and resorts, because rooms that are cancelled at the last minute may not re-sell, resulting in a loss for the hotel or resort (as happened with the room that was reserved for you).

Despite your breach of the terms, your demand was honored and your full refund was processed within minutes of your call – and PRIOR to this online complaint.

We would recommend to anyone booking one of these 77% off vacations, to clearly read and review the terms of each offer which we post in writing on our website and in the purchase process.

We review these terms verbally with each customer, and more importantly, in writing, to ensure that there are no misunderstandings and that you are indeed eligible for an amazing vacation at a ridiculously low price!

I can be contacted directly at James@BookVip.com to resolve any issue or you can call Customer Service 24/7 at 888 845 0602. Thank you.
ID
#692780 Review #692780 is a subjective opinion of poster.
Cons
  • Shady
  • Poor english
Reason of review
false information given
Loss
$229
Preferred solution
Full refund

I CALLED TO BOOK A TRIP ON 7/16- I WAS ASKED TO READ ALL THE TERMS AND CONDITION WHICH I DID AND ASKED THE REP FROM BOOKVIP, IT SAYS I NEED A MAJOR CREDIT CARD BECAUSE I DONT HAVE ONE AND SHE SAID DOES YOUR SPOUSE HAVE ONE I SAID NO THEN SHE PLACED ME ON HOLD CAME BACK SAID IT WAS OK, I SAID ARE YOU SURE SHE SAID NOT A PROBLEM I CALLED ON 8/31 TO CONFIRIM AGAIN ABOUT THE MAJOR CC VS. DEBT NOW IM TOLD THAT I CANNOT USE MY DEBT CARD AND WILL NOT REFUND MY MONEY I ASKED FOR A MANAGER AND WAS TOLD THEY WERE ON A BREAK THEN SAID WILL ONLY REFUND 129.00, I PAID 229.00.

I GET RIPPED OFF FROM MY MONEY RUINED WEEKEND PLANS FOR THE 6 OF US THAT WERE GOING TO THE GRANDVIEW IN VEGAS FOR THIS LABOR DAY WEEKEND BECUASE OF YOUR STAFF THAT SAID I COULD USE MY DEBT CARD WHEN I TOLD THEM TWICE I DID NOT HAVE A MAJOR CC...THIS IS ALL ON RECORDING WHICH I WAS TOLD THEY WOULD LISTEN TO, I BEG THEM TO LISTEN SO THEY CAN HEAR THE INFORMATION THAT WAS GIVEN TO ME...THIS IS A RIP OFF I WANT ALL MY MONEY BACK THIS IS NOT FAIR THAT OUR PLANS HAVE BEEN RUINED AND YOUR KEEPING MY MONEY BECUASE OF THE WRONG INFORMATION YOUR OPERATOR THAT BOOKED MY RESERVATION DID!!

SOMEONE NEEDS TO CALL ME BACK AND NOT SWEEP THIS UNDER THE RUG THE WAY THEY BRUSH ME OFF YESTERDAY ON THE PHONE, SORRY IS NOT GOING TO CUT IT WITH ME!!

Bookvip's reply to:

Book ip.com/Great Smokey Mountain Resort Westgate

We appreciate your feedback and are sorry to hear of your experience at the Resort.

Although clearly explained at the top of our website by clicking, “Why Such a Great Deal,” we apologize that the presentation was not fully explained to you during the sales call.

Please note that the presentation and all qualifications, additional resort fees, taxes, and/or deposits which may be required by any particular resort, are clearly stated, in writing, on the Terms and Conditions, and must be reviewed, agreed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.

The second trip you reference was promptly cancelled and a 100% refund issued within 3 days of your request to cancel same.

As a rapidly growing company we are not always perfect, but strive to maintain our A+ rating with the Better Business Bureau for our customer service.
In addition to the 2 vacations referenced in your complaint, you have a 3d vacation pending at a beautiful 5-star resort in Mexico.
We hope you will enjoy the 6-day/5-night free vacation you still have pending!
James Colligan
Owner
BookVip.com / Resort Vacations International
407 394 6675
ID
#691626 Review #691626 is a subjective opinion of poster.
Service
Bookvip Vacation Package
Cons
  • No refund
  • Poor english
  • Charge me more
Reason of review
Poor customer service
Loss
$96
Preferred solution
Full refund

We were so excited to receive a free trip, as Bookvip put it. After talking with bookvip for almost 45 minutes, here comes all the ***.

" Oh in order for you to take advantage of this offer you must pay a processing fee, and sit through a 90 minutes presentation." Get to the Westgate Resort, and the rooms are not what we were told we would be receiving. The "90 minutes presentation turns to 3 hours. No one ever said this was about timeshares until we get to Smokey Mountains. Westgate Smokey Mountain Resort customers service is awful and I couldn't wait to get back to call bookvip to voice my complaints.

I had another trip plan with bookvip that I requested to cancel since June 2015, just finally got bookvip to cancel the trip but o course they wouldn't refund us the full amount of the reservation. Please be careful when receiving calls from bookvip. They are very misleading and the customers service agents are very rude and unprofessional.

I will never accept a trip with them or recommend any else too. Sad when you are ready to return home ASAP from a so call vacation.

Bookvip's reply to:

BE VERY CAREFUL WITH BOOKVIP

We appreciate your viewpoint and will address your general concerns, being unable to access your specific reservation due to the "Anonymous" nature of your complaint.

All of our amazingly affordable promotions are sponsored and subsidized by the participating resort partner. In short, the resort partner is paying the 70% discount on your behalf when you meet the qualifications they set forth for these promotions. The resort partners just can’t open the door for everyone for these special promotions. In order to limit these promotions to the customers they are designed for, certain qualifications must be implemented. Therefore, certain "personal" questions are asked - such as - age, marital status, income.

All qualifications, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are reviewed with each guest during the sales call - and are clearly stated, in writing, on the Terms and Conditions, which must be reviewed, agreed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world - our goal is to make dreams come true!

James Colligan
Owner
BookVip.com / Resort Vacations International
407 394 6675
ID
#688857 Review #688857 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Other people to be aware of this!!

Listen, they do not tell you until after you sign up that there will be a mandatory presentation you must attend. They conveniently say at the last min, "oh sorry did we not mention that??" They ask a ton of very personal questions on the phone.

They do not inform you that wherever you stay there will be additional resort fees and deposits required. I spent $170 on my package and was surprised with $200 of additional fees when I go to the resort! I had called bookvip before going to the resort and asked specifically if there would be any additional fees when I checked in.

I was told that there would only be a charge of $17 a day for hotel taxes which should have been mentioned when I booked as well! The taxes ended up being $84 dollars and I had to put down $150 deposit when I go to the resort!