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With this travel agency we had the worst experience ever, they put a lot of conditions for you to travel and while you buy they never tell you all of them , they say you have 8 days to cancel but the trick is that they send you the hotel confirmation like a month after and there is when they send you the terms and conditions.

We when in march 2016 to the Sandos Playa car hotel with BookVIP we got there like at 4 pm. My 1 year old baby was tired and hunger and crying because we were up since 3 am flying from Newark Nj.

so we were to make the check in and they asked me for the credit card because we were asked to put 1.500.00 USD to attend the time share presentation >>>> why i don't know if what they do is that if you don't buy the keep your money or why do they need it for .....

so my husband gived the lady his card that was a credit or debit card.

and they didn't accepted because they wanted just a major credit card.

so we said ok can we give the money cash ??? noooo ..... can we give an other persons credit card ??? noooo ... so then receive this card the money is there .....NOOOO .. the last thing for that day after 2 hours at the phone with bookvip they said they will call us early in the morning the next day to see if they were to do any thing fo us. while all this my baby was crying of hunger and tired around 3 hours there at the lobby because no body gived me any solution.or at least a room so the baby can rest while we find any agreement.

so then a guy Carlos from the Hotel talked to us and we asked for a room at least for that night he said yes but you will have to pay for it ..

so we took it and the next day i had to call like around 1 pm to bookvip because no body ever called me from the agency like they said they would so i called Bookvip again to see if they where going to give us any solutions ..

so again i said listen I'm far away with my family we paid 1.500.00 usd for this trip what can we do . the response was ......

if you don't have a mayor credit card you can't stay at the hotel !!!!!!!!

ok so i said BUT I HAVE A DEBIT OR CREDIT ONE, HAVE THE

ALERT!!! ALERT!!

SCAMMERS DISRESPECTFUL REPS. LIARS CALLED HOTEL MY RESERVATION NEVER GOT TO THE HOTEL!! THEN I GET AN EMAIL TO CALL THEM STAYED ON HOLD FOR 30 MINS PLUS. FOR THEM TO TELL ME THEY CAN'T BOOK MY HOTEL BECAUSE ITS FULL I TURNED AROUND AN MADE MY RESERVATION DIRECTLY TO THE HOTEL HAD NO PROBLEM AT ALL!!

THESE PEOPLE ARE FAKE WITH FAKE REVIEWS.

THE REPS HAVE NO CLUE OF WHAT THE *** IS GOING ON THE BARLEY SPEAK ENGLISH!! THIS NOTHING BUT A NIGHTMARE PLEASE SAVE YOUR TIME AND ENERGY DON'T GET TIED UP!!!!

I was trying to book a vacation and after putting all my info and paid I needed to call to confirm a reservation so I called in and I was told I have to attend a 90 presentation for timeshare which was ok for me but then since I don't make more than xK a year as a combined income they cancelled my vacation. That's how bad they are .

i called after finding their informaiton on fb.. they help me get a suite for room for 399 when the advertisment was for 299.. i went with it and added 3 extra days.. they confirmed the booking is done.. so i went ahead and canceled my reservation that i had with another hotel.. couple of hours later i get a email..not a call but a email to call them back.. i call back to get the news that they have no rooms available, and to change my date.. I work for a public school district and this is the only time i get off.. we had our plans set till i ran across bookvip.. when we called to complain they only can say sorry and nothing else..

one hour later they sent a email again saying that i canceled my reservation.. wow.. these people are liars..

its a full scam and my vacation is ruined becuase of them..

I feel bookvip is a scam, as of right now I have been dealing with there sales people who cannot and will not give a correct answer. They try to lie to you but you catch them in their lies.

Right now we booked for a 5 star resort and they are trying to put us in dump three star. They cannot and will not give straight answers, and say they will call back but never do. I do believe they offer top resorts and then put you in the lesser or lowest resort of that chain. I feel this how ordeal is a scam and have wasted over 5 hours trying to straighten this out with no help.

They don't email you so there is no record of anything that was talked about. There is not even a confirmation email on payment very shady.

I will be following up daily until my issue is resolved.

On 3/10/2016 my daughter and I booked a vacation with Bookvip with vacation dates of 4/18/16-4/23/26 at a certain resort; we paid over $612 for those dates at that resort; we booked by phone to make sure those dates were open; the next day my daughter got a call from the company and they said those dates are all sold out and we had the option of staying at another resort that was basically a dump or change our travel dates; we said no to both as neither was acceptable to us; our flights are paid for and our vacations at work are during that time; they still charged my credit card for the amount of the reservation that they say is fully booked and they can't accommodate; I only authorized them to charge credit card for that resort and for those dates; I asked them to cancel the reservation ( even though why would I have to cancel a reservation that doesn't exist because they overbooked) and on each phone call we made back to them they want us to call back after next Wednesday; I'm not ***; that happens to be after deadline to cancel with no charge; the phone rep said it takes weeks to months to get a refund. BULL!!!

As fast as you can charge my card, you can credit it. This was fraud. I only authorized them to charge for that trip and even though they say it's sold out, they charged my card anyway. I called my major credit card company and explained what happened and that we need that money to book our trip.

The credit card company agreed and attempted to make a three way call with them to get them to agree to s credit immediately so she could reverse the charges but all we got is the long period of being on hold and then call got dropped. We are going to try again on Monday. What this place is doing is fraud. They charge your credit card vacations even though they know aren't available.

Stay away.

This is a classic bait and switch. Why are these people still in business

I went on Bookvip because we heard so much about Westgate in orlando we actually thought about buying timeshare. When the opportunity came for us to take a small vaction BookVip came on my facebook page.

So I went to reserve and low and behold 4 days later is when the horror began. I recieved a email for me to call and when I called they let me know that someone who I didnt know was traveling to the same hotel and i needed to cancel my reservations. So I ended up caneling and reserving for another Westgate resort and here I go again another email anothe persons at the same hotel. When i told them that my husband was retired military they said we couldn't book.

I felt like they were being prejudice against me and they have my card information and here today i still have no reservations. I recieved a call today and still no reservation. My vacation was planned for the first week in April and its ruined because this has taken so long.

I am so disappointed that contacted this company. Veronica Reid