Bookvip's reply to:

Bookvip Vacation Booking Review from Aldie, Virginia

Dear John,

The vacation packages offered by BookVIP are amazingly affordable because the resort partner is subsidizing the cost in exchange for your their time during the resort preview.

Due to the limited number of packages available, the resort partners (not BookVIP) set forth certain eligibility requirements to ensure that the packages are enjoyed by the guests for whom they are designed. As the booking company, BookVIP must ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider.

The Terms and Conditions governing every vacation package can be found at the bottom of each hotel offering page (the usual location used by most websites worldwide to disclose any terms and conditions which may apply to use of the website or offer) and are printed in a normal font.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvip.com/sitereviews

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Anonymous
Location
Aldie, Virginia
2.6

I was trying to book a vacation and after putting all my info and paid I needed to call to confirm a reservation so I called in and I was told I have to attend a 90 presentation for timeshare which was ok for me but then since I don't make more than xK a year as a combined income they cancelled my vacation. That's how bad they are .

Reason of review
Order processing issue
Review #813490 is a subjective opinion of PissedConsumer813490.
Bookvip's reply to:

Vacation ruined by bookvip

Thank you for your feedback.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

Please be reminded that you were advised of the resort partner’s inability to accommodate you
within 24 hours of booking and were never charged for the reservation.

All of our special promotional packages are sponsored by the participating resort partner. Because of the high demand for these amazingly affordable vacation packages, every once in awhile, the participating resort discovers that reservations have exceeded the allotment.

Although this happens rarely, it puts BookVIP (as the booking company) in the difficult position of being the bearer of bad news.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Anonymous
Location
Dearborn, Michigan

i called after finding their informaiton on fb.. they help me get a suite for room for 399 when the advertisment was for 299.. i went with it and added 3 extra days.. they confirmed the booking is done.. so i went ahead and canceled my reservation that i had with another hotel.. couple of hours later i get a email..not a call but a email to call them back.. i call back to get the news that they have no rooms available, and to change my date.. I work for a public school district and this is the only time i get off.. we had our plans set till i ran across bookvip.. when we called to complain they only can say sorry and nothing else..

one hour later they sent a email again saying that i canceled my reservation.. wow.. these people are liars..

its a full scam and my vacation is ruined becuase of them..

Reason of review
Problem with delivery
Review #813014 is a subjective opinion of PissedConsumer813014.
Bookvip's reply to:

Bookvip - Vacation Package Review

Dear Beau,

We appreciate your feedback.

We would like to point out that your reservation is intact and confirmed by the resort. As in the Terms & Conditions, if one Secrets property is not available you are offered an alternative Secrets property.

Please note that it is the participating resort provider who issues the confirmation of your reservation. However, BookVIP, as the booking company, immediately sends all customers a receipt confirming purchase of the vacation package.

In addition, the Terms and Conditions governing every promotional package are located at the bottom of each resort offering page and are easy to read and understand.

To ensure our customers understand the Terms and Conditions governing their particular vacation package, the Terms and Conditions are reviewed with the customer during every sales call, and must be agreed to in writing by customer in order to finalize the reservation and have dates sent to the participating resort provider.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
1.0

I feel bookvip is a scam, as of right now I have been dealing with there sales people who cannot and will not give a correct answer. They try to lie to you but you catch them in their lies.

Right now we booked for a 5 star resort and they are trying to put us in dump three star. They cannot and will not give straight answers, and say they will call back but never do. I do believe they offer top resorts and then put you in the lesser or lowest resort of that chain. I feel this how ordeal is a scam and have wasted over 5 hours trying to straighten this out with no help.

They don't email you so there is no record of anything that was talked about. There is not even a confirmation email on payment very shady.

I will be following up daily until my issue is resolved.

Reason of review
Poor customer service
Review #810528 is a subjective opinion of PissedConsumer810528.
Bookvip's reply to:

Bookvip Vacation Booking Review from Bloomingburg, New York

All of our special promotional packages are based on availability. On certain peak travel seasons (such as Christmas / Easter / Spring Break) the promotional packages were no longer made available at this hotel.

We contacted you the day after you booked and relayed this unfortunate news. You told us you were not flexible to change resorts or travel dates and agreed to give us 1 week within which to request an exception from the resort and have your reservation confirmed.

Three days later you called and demanded that your reservation be cancelled and refunded. BookVIP immediately processed the cancellation and refund.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com
Julie2016
Location
Bloomingburg, New York
1.0

On 3/10/2016 my daughter and I booked a vacation with Bookvip with vacation dates of 4/18/16-4/23/26 at a certain resort; we paid over $612 for those dates at that resort; we booked by phone to make sure those dates were open; the next day my daughter got a call from the company and they said those dates are all sold out and we had the option of staying at another resort that was basically a dump or change our travel dates; we said no to both as neither was acceptable to us; our flights are paid for and our vacations at work are during that time; they still charged my credit card for the amount of the reservation that they say is fully booked and they can't accommodate; I only authorized them to charge credit card for that resort and for those dates; I asked them to cancel the reservation ( even though why would I have to cancel a reservation that doesn't exist because they overbooked) and on each phone call we made back to them they want us to call back after next Wednesday; I'm not ***; that happens to be after deadline to cancel with no charge; the phone rep said it takes weeks to months to get a refund. BULL!!!

As fast as you can charge my card, you can credit it. This was fraud. I only authorized them to charge for that trip and even though they say it's sold out, they charged my card anyway. I called my major credit card company and explained what happened and that we need that money to book our trip.

The credit card company agreed and attempted to make a three way call with them to get them to agree to s credit immediately so she could reverse the charges but all we got is the long period of being on hold and then call got dropped. We are going to try again on Monday. What this place is doing is fraud. They charge your credit card vacations even though they know aren't available.

Stay away.

This is a classic bait and switch. Why are these people still in business

Reason of review
Order processing issue
Review #808705 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Vacation Package Booking Review from Braselton, Georgia

Dear Veronica,

We appreciate your feedback.

First and foremost, please be reminded that your reservation has been cancelled and you were never charged for same.

Unfortunately, your reservation was not honored by the resort due as a result of a Group Travel issue, which is a clear violation of the Terms and Conditions governing the vacation package.

We contacted you as soon as a connection was found between you and one or more other parties traveling to the same resort on the same dates and you decided to change resorts. The issue arose again when one of the previously identified parties also moved to the same resort.

Although we thank your husband for his previous military service, you indicated to one of our representatives that he currently works for Comcast, which is not a violation of the Terms and Conditions.

The Terms and Conditions governing every promotional package are located at the bottom of each resort offering page and are easy to read and understand. In addition, the Terms and Conditions are reviewed with the customer during every sales call, and must be agreed to in writing by every customer in order to finalize the reservation and have dates sent to the participating resort provider.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
Location
Braselton, Georgia

I went on Bookvip because we heard so much about Westgate in orlando we actually thought about buying timeshare. When the opportunity came for us to take a small vaction BookVip came on my facebook page.

So I went to reserve and low and behold 4 days later is when the horror began. I recieved a email for me to call and when I called they let me know that someone who I didnt know was traveling to the same hotel and i needed to cancel my reservations. So I ended up caneling and reserving for another Westgate resort and here I go again another email anothe persons at the same hotel. When i told them that my husband was retired military they said we couldn't book.

I felt like they were being prejudice against me and they have my card information and here today i still have no reservations. I recieved a call today and still no reservation. My vacation was planned for the first week in April and its ruined because this has taken so long.

I am so disappointed that contacted this company. Veronica Reid

Reason of review
Poor customer service
Review #808515 is a subjective opinion of PissedConsumer808515.
Bookvip's reply to:

Bookvip Hotel Reservation Review from Atlanta, Georgia

Dear Shannon,

We appreciate the opportunity to address your concerns.

Because customer satisfaction is the mainstay of BookVIP’s business, we go above and beyond to clearly advertise the promotional packages being offered. Waterpark tickets were not included in the promotional package you purchased and the package was not advertised as such.

The vacation packages offered by BookVIP are amazingly affordable because the participating resort partner is paying the 70% discount on these promotions, they set forth certain eligibility requirements for these vacation packages. It is the resort’s prerogative to schedule the presentations at their discretion and BookVIP has no control over the time or length of the presentation.

Any and all additional resort fees, taxes, and/or deposits which may be required by any particular resort are contained in the Terms and Conditions for each package. The Terms and Conditions are located at the bottom of every hotel/resort offering page on our website.

In addition, the Terms and Conditions are reviewed with each guest during the sales call and must be agreed to, and accepted by all guests before the reservation can be finalized and forwarded to the resort.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
Location
Atlanta, Georgia

We book a three day get away with BookVIP, I thought everything was going to work out week till we got to the site and were misled about what was included in our stay. Paid resort fee and still has to paid $20 a person to use the waterpark that was inside the resort. Then attended what we thought would be a 90 minute tour, but ended up being 4 hours!!!

Reason of review
Problems with payment
Review #808460 is a subjective opinion of PissedConsumer808460.
Bookvip's reply to:

Bookvip - Booking was cancelled but my credit card charges have not been reversed.

Dear Carrie,

Thank you for your valuable feedback. I am glad this issue was brought to our attention and we were able to get your refund processed immediately.

As a rapidly growing we are not always perfect, but I can assure you that customer satisfaction is our main priority and I can be reached at James@bookvip.com to resolve any issues which may arise.

I wish you a speedy recovery and hope to hear from you when you are ready to take that well-deserved vacation.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Anonymous
1.7

This was cancelled within the 7 day window. I received two confirmations on January 23 of the cancellation and the charges would be reversed within 5-7 days.

It is now 5 weeks later and the charges are still on my card. I have been diagnosed with an illness that requires me stay close to home until my medications become regulated. So I may not be able to take a trip this year.

I need this resolved immediately.

I am attaching a copy of my cancellation notice. Please contact me as soon as possible.

1 comment

Anonymous
Dallas, Georgia, United States #1179434

People please beware! Do not book with them!

Oh my goodness!

I am praying that you have had this resolved! What a horrible company!

View more comments
I didn’t like
Cancellation policy
Reason of review
refund issue
Loss
$600
Preferred solution
Full refund
Review #805804 is a subjective opinion of PissedConsumer805804.
Bookvip's reply to:

BookVIP...all I want is my Money back

Dear Shirley,

We appreciate your feedback.

First and foremost, the Terms and Conditions governing every promotional package are located at the bottom of each resort offering page and are easy to read and understand. In addition, the Terms and Conditions are reviewed with the customer during every sales call, and must be agreed to in writing by every customer in order to finalize the reservation and have dates sent to the participating resort provider. The Terms and Conditions contain the definition of “couple” and the requirements for proof of same.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is subsidizing the room in exchange for your time during the resort preview. The time and date of each presentation is contained within the resort confirmation of the reservation – which is issued prior to the guest’s scheduled check-in date.

Your reservation is booked under a “cohabitating” status – and as stated in the Terms and Conditions governing the vacation package, the resort requires proof of same, such as government-issued photo i.d.’s with matching addresses and/or a lease agreement.

As you were advised 3 days prior to filing your review, the resort agreed to accept a utility bill (and your i.d.’s with matching addresses) as proof of cohabitation in your case and BookVIP has been waiting to receive your email attaching copies of your proof of cohabitation in order to send it to the resort.

BookVIP also offers a 7-day period of time before the vacation package becomes final and non-refundable to enable the customer time to review the Terms and Conditions in an attempt to avoid any misunderstanding of same.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Shirley2016
Location
Winnipeg, Manitoba
Tags
  • Website No Clear
1.7
1.2K views

On the actual site it says "per couple" which normally means two people. Normally "couple" doesn't mean having to be married or living common-law, it's two people. No where on this site does it define "couple." So, when I booked I was told I would receive something from the resort. I never did. When speaking to an agent through BookVIP they asked what my partner did, his work, etc. I told them. Just recently found out the resort wants proof of living together two pieces. I own the house, own it for ten years, dating this man for almost four years. In no way, shape or form will I put any type of attachment of my partner's name to this house! I tried to get my money back, they said I can't, which is not right. Find out this presentation that's suppose to be 90 - 120 minutes is about buying some sort of real estate properties...no where in their website do they stay what it's about, which is the catch for the low prices. Someone I knew went, they didn't want to purchase the real estate, and they were treated like dirt, that's wrong.

Also with the common-law status, so what happens if the couple breaks up in the mean time? We are paying for a vacation we can't even do? That's wrong. I'm suppose to leave April 04 and still fighting with this...wish I could just get my money back and say the heck with it.

One: the website should define "couple"

Two: the website should state WHAT the presentation is about.

Three: you can't really plan anything because you really don't know which days this presentation is going to be because they can't give you an exact day just a day or two into your stay which a stay could be three to five days.

Four: BookVIP doesn't like to send anything in an email, and the resort never sent anything stating what's expected. I happen to like things in writing.

Five: BookVIP says press the # key and they will call you back...didn't work for me. I had to stay on the line anywhere from 30 - 45 minutes before someone answered.

All I want is my money back. Never again will I book with them.

I didn’t like
To get a refund is a fight, Poor customer service, Lie to get people to book
Reason of review
Not as described
Loss
$522
Preferred solution
Full refund
Review #803798 is a subjective opinion of poster.
Testimonial

My wife told me about this deal on BookVIP.com and I thought she was lying.... turns out she was right! We got a screaming deal at an incredible place!

A review of our incredible vacation at the Villa del Palmar Cabo

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Reason of review
Good quality
Review #804479 is a subjective opinion of poster.
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We had a fantastic vacation and saved bunch of money. Everything was fantastic! We had no problems, no issues. Thank you BookVIP.com!

Our fantastic vacation experience with BookVIP.com in Punta Cana, Dominican Republic

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Reason of review
Good quality
Review #804482 is a subjective opinion of poster.