Testimonial

Our Amazing Trip to Cabo With My Mom Through BookVIP

My mom and I loved the location on the marina and all the different restaurants included in the package! Close walk to all the night life and beach.Would definitely come back and recommend BookVIP.

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Testimonial
Reason of review
Good quality
Review #857765 is a subjective opinion of poster.
Testimonial

We were fortunate to get the opportunity to come here through BookVIP It's been a great place for us!

The Omni Cancun Resort is an amazing location for a family vacation. The employees were super friendly especially Aldo from the taco bar, Santiago from the hotel restaurant and Adrianna from the lobby bar.

We have built relationships with all three of them.

I highly recommend staying here with or without kids. Way to go BookVIP!

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Testimonial
Reason of review
Good customer service
Review #857766 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip Vacation Package Booking Review from Winston Salem, North Carolina

Dear Josie,

Thank you for sharing your experience. First and foremost, I would like to apologize for any stress resulting from the manner of communication provided by our sales representative.

We would have loved to accept your business but unfortunately, could not, which is why you were never charged.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified. As the fastest growing travel company in the world, we sometimes fall short of our goal – however, we are constantly looking to improve.

All of our special promotional packages are subsidized up to 77% by the participating resorts, and it is the resort (not BookVIP) who sets forth the eligibility requirements for these promotional packages in the Terms and Conditions.

The Terms and Conditions governing every vacation package can be found at the bottom of the hotel offering page on BookVIP’s website. This is why we ask you to call after booking online to confirm your eligibility and that you have read and understood the terms. We agree that our representative should have covered this info with you more clearly and thanks to your message we are re training him and the rest of the team on how to properly address this.

The purpose of these promotions is to introduce first time visitors to the participating resorts vacation club options and they hope you consider joining one of their frequent visitor programs and thus they ask that if married both travel together so that you can consider the options together. Of course there is no obligation to join anything but in order to receive the discounted price both must attend the resort discovery preview.

BookVIP has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Again thank you for your comments as we are addressing this with entire staff today.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Anonymous
Location
Winston Salem, North Carolina
1.0

I was so excited after finding bookvip through a facebook ad. I thought I'd finally found a way to plan an affordable vacation for my kids and I.

I spent over an hour on their website looking at their different packages, when I finally found the perfect place in Pigeon Forge, TN. I clicked "book now," typed in all of my info (including my FULL credit card number), only to be told I had to call a number to verify my reservation. I immediately called, of course. The guy who answered was very disengaged as he began asking who I was traveling with.

I said just my kids and I. He asked if I was married. I told him that I'm separated (for 2 years now btw). His whole demeanor felt very callous and condescending.

He said "oh wowwww ma'am you have to be legally single to qualify for this special." I said "I am legally single. We've been separated for over a year" He argued back "ma'am that's not how it works. You have to be divorced, or your spouse must be present with you." Of course I wanted to know why which he says "how am I supposed to know? We're just a booking agency"

Seriously?

What a HUGE waste of time. Maybe you guys should be more clear about all of the "requirements" instead of misleading people.

My kids are devastated. SHAME ON YOU!!!!

Reason of review
Poor customer service
Review #855807 is a subjective opinion of PissedConsumer855807.
Bookvip's reply to:

Bookvip Deal Review from Lawrenceville, Georgia

Dear Towanda,

We appreciate the opportunity to address your concerns.

First and foremost, ss you were advised, it is company policy that customers must complete one vacation before booking another bonus/free vacation.

All customers that are eligible have the opportunity to receive a free 4-day/3-night vacation at a Westgate Resort for mentioning BookVIP in a Video Review. This is to show BookVIP’s appreciation to those customers.

This opportunity is clearly advertised as: “Get 3 Free Nights at a Westgate Resort For Mentioning BookVIP in a Video Review.” We offer a choice of a standard room or a 1-bedroom under this promotion. It is not valid for peak season, black-out dates or holidays.

Although this is a free vacation, the Terms and Conditions set forth by the participating resort provider govern the vacations offered. We cleary list the terms & conditions on our site http://www.bookvip.com/hotelvideo

When you called to book your free vacation and requested a 3-bedroom suite during Peak season travel dates, you refused to pay for the additional costs incurred for the larger suite and Peak season surcharges required by the resort.

Another issue arose when you called to book your free vacation in Orlando and disagreed with the resort requirement that “Participants that have attended any other resort preview in the past 12 months are not eligible for this promotion.”

Understanding the guidelines above, please call 888.845.0602 when you are ready to book your FREE vacation and a customer service representative will be happy to assist you.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
Location
Lawrenceville, Georgia
1.0

BookVip.com is a SCAM. I booked a stay in Orlando a few months ago and their website said if I completed the booking I would receive a free 4 day 3 night vacation in Miami, Orlando, Vegas AND MORE.

I paid for my stay and immediately called to verify my free trip. At that time I was told that once I completed the stay I paid for that I would be able to redeem the free vacation ANYWHERE they had hotels. After I completed my stay I called customer service and THAT is when the lies began to unravel. I was first told I had to do a video review.

I told them that was NOT made clear as a term or condition PRIOR to me paying for the first vacation. I reluctantly did the video only to THEN be told I had to stay at a Westgate property in Orlando. AGAIN prior to me paying for the initial vacation there were NO SUCH PARAMETERS placed on the free trip. Needless to say I am PISSED at their practice of bait and switch so I filed a complaint with the Consumer Protection Division of the Attorney General's Office in each state a partner of the company lists an address for (Louisiana, Florida and New York I think).

I got a copy of the answer to my complaint from the company's lawyer claiming they are temporarily suspending the campaign that suckered me in and are looking into it. I then contacted the lawyer myself sent him pictures of the false advertisement over 2 weeks ago and he has yet to respond. Upon looking on the internet Ive found NUMEROUS people who have also been scammed by these crooks and I am now entertaining the idea of filing a class action lawsuit.

Initially I was going to have my lawyer file a lawsuit just on my behalf since they are clearly refusing to give me the vacation they promised. But after seeing so many others taken advantage of I am going to look into my options to file on behalf of the MANY people this company has baited and switched o .

Reason of review
Not as described
Review #851959 is a subjective opinion of PissedConsumer851959.
Bookvip's reply to:

Bookvip - Refund Policy Scam! - Resolved

Mr. Beckley

Thank you for your valuable feedback. As the owner of BookVIP, I am definitely proud of the fact we sent over 100,000 customers on vacations last year and have more customer video reviews than any other travel site. There is no "front" BookVIP.com is a simply better web site name than Resortvacationsinternational which is why we have over 2 Million Likes on Facebook. However, I understand as one of the fastest growing travel companies we are not perfect and it must also be understood that since our packages are up to 70% off the discounted rate that some customers try to circumvent the resort's eligibility requirements as the resorts are subsidizing the cost of the vacation in exchange for meeting their qualifications and agreeing to 90 minute resort preview. We go over all the requirement's on the phone and have each customer sign electronically before ever processing the charge. I do see the resort made numerous attempts to contact you to verify the reservation for you and the one for Deborah Jackson.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
insub
Location
Louisville, Kentucky
1.0
1.7K views

BookVIP.com is a scam!

Don't be fooled by these scam artists. Go to BBB and TripAdvisor and look up the horrible reviews and massive number of complaints. They've been able to maintain their A rating because they've "responded" to every complaint filed with the BBB. But, you should consider the quantity of complaints. 150 "closed" complaints within 12 months, not counting "open" complaints. They don't even operate under their true business name, and their address is a PO Box in Natchitoches, Louisiana.

BookVIP.com is a front for a company named: Resort Vacations International. It took me a lot of research to uncover this. Try looking at RVI's website... what a joke. These *** scammed my wife and I out of $500 for a reservation we tried to get a refund for 2 months prior to the reservation dates, and now they are attempting to charge my bank account for another $500 for an additional reservation that was never confirmed, nor approved.

We lost our original $500 because their refund policy is good for 3 or 7 days from booking. They want the entire fee up front using some b/s about how space is limited and you need to pay up front, far in advance to secure your spot. READ THE FINE PRINT! And, make sure you research *** like this BEFORE you get taken.

This is all a scam to sell time shares. Read the complaints on Better Business Bureau. I already filed mine. There are hundreds. People who couldn't get refunds or had their reservations/resorts switched, and even rescheduled, at the last minute after paying for airfare, etc, etc.

Remember, if it sounds too good to be true, well... that's because you're getting scammed my friend. Don't let these bastards rip you (or anyone you know) off too! They got us.

Reason of review
Problems with payment
Loss
$496
Preferred solution
Full refund
Review #849815 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Vacation Booking Review from Bay Minette, Alabama

Mrs Cooley,

Thank you for your feed back. You booked a reservation with us for the River Terrace and one of the requirement's the is you must have a major credit card in order in order to receive the promotional package price. All our of promotional packages are up to 70% off because the sponsoring resort is subsidizing the cost of the room in exchange for you meeting their eligibility requirements which differ for every special hotel offer. Unfortunately, BookVIP does not set the qualifications. However, we do list the Term & Conditions at the bottom of every hotel offer on the web site and go over them electronically with every customer. Additionally, we are contacting you as there are different travel options available.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.
Samcool4
Location
Bay Minette, Alabama
2.2

They lied there *** off and took my 123 dollar as of 05/12/16 took our money sorry sum guns

Reason of review
Problems with payment
Review #847339 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - NO customer service

Thank you for feedback. First, I want to apologize for the time delay in getting the special requests completed. However, it should be known that we were able to get you all the items requested 1) Crib 2)Early checkin 3)and to change your resort preview date/time. We had just asked that we had some time as we do not schedule the tour / times in dates. However, you decide to post this review before we had time to complete. That being said, I am glad we were able to get all your special requests for your vacation!
Anonymous
Location
Orlando, Florida
1.0

No matter who I call or email or speak with, NO ONE is willing or able to assist me.

After booking, I realized our resort had three bedroom units, so I called to upgrade stating I'd pay whatever fee necessary. I was told this was impossible and they were unavailable. I explained that online, they are available; they had no reason for this...I called the Resort directly and was told they were indeed available. I called back Bookvip and was told they were unavailable. We are staying in a two bedroom despite our need for a three bedroom. For a company encouraging people to buy timeshares, you'd think they'd want you staying in whatever unit you'd be interested in?

Our flight lands at 1pm and I figure we'll be to the Resort by 230 at the latest; check-in is at 4. I am traveling with two children under the age of 3 and my elderly mother. I clearly need an early check-in, only a 90 minute early check-in, but because I booked through Bookvip.com the Resort is unable to assist and Bookvip tells me they cannot help.

I need a crib, and Bookvip tells me I need to request this AT check-in and IF they're available, they're available...how can I plan for this? My child NEEDS a crib!!! I call the Resort and am once again told that because I booked through Bookvip, they cannot help with reserving a crib. I am now paying $50 to check a pack-n-play, which my son does not sleep well in, in case a crib is not available.

I was asked at booking what date/time I'd like to tour the property and requested 5/17...I just received an email confirming 5/18...we have reservations all day at Disney on 5/18, so I email Bookvip advising of the incorrect date; they once again tell me they cannot help, that I need to handle this at check-in. I email back this is not acceptable and am given a phone number to call with an extension...I call and am told the extension does not exist and am connected to a toll free number for corporate booking who advises they can see my reservation, but can do nothing to assist me. I have emailed Bookvip back and have not yet heard.

The few hundred dollars saved by booking through Bookvip is NOT worth the hassles I have experienced. I would have preferred spend $1000 more and have the countless hours spent on the phone and emailing back. We leave for our trip in two weeks with no early check-in despite our earlier arrival, no idea if I'll have a crib, and an incorrect tour date with no concrete answer whether this can or will be allowed to be changed possibly ruining our entire day at Disney...or being charged full price and incurring fees for missing the tour. NOT WORTH THE DISCOUNT NO MATTER HOW NICE THE RESORT IS OR WHAT THE PACKAGE DEAL IS

1 comment

Anonymous
#1164382

Saying you lost $100000 discredits your review. Be a bit more honest and your review will be a bit more believable.

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Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #839958 is a subjective opinion of PissedConsumer839958.
Bookvip's reply to:

Bookvip - Never use this service. - Resolved

It was good speaking with you. I am glad we were able to resolve the issue and get you on vacation in Myrtle Beach. As an owner, I do pride ourselves in our customer service and as the fastest growing travel company in the world we do make mistakes, however, we are always working to improve as company.

BookVIP has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.
cntrygentleman
Location
Belton, South Carolina
1.0
1.1K views

If no stars had been an option, they would have gotten that. Booked a vacation, they debited my account.

A week later, no confirmation from resort. Called Bookvip, explained that my vacation was in about a week and I had no confirmation from resort. Was told they would follow up with resort and get back in touch with me. Several days later still no confirmation from either Bookvip or resort.

Now it's two days til vacation is supposed to begin. Called to cancel and request refund. Given the runaround for over an hour. Kept being connected with someone who spoke English poorly and apparently understood it even less.

Kept saying just keep it as open dates. I insisted I just want refunded. Round and round we go. She refuses, flat out refuses to connect me to cancellation department or to a supervisor.

At this point, I doubt I'll ever get my money back. Absolutely worst service EVER!

I liked
Price
Reason of review
Poor customer service
Loss
$149
Preferred solution
Full refund
Review #838434 is a subjective opinion of poster.
Testimonial

Everything was amazing …everything was included. This trip was provided by BookVIP.com which I can not say enough good things about. This entire package would have cost us $3,000 or $4,000 if we booked with anybody else! We would recommend

We have recently returned from a fantastic holiday at Adult Luxury Punta Cana. It was one of the best holidays we have had in our 50 years of travel .The cleanliness of the Hotel and its grounds was first class - at no time during our stay did we see any litter or rubbish, everywhere was spotless.

The beach was cleaned throughout the day with no visible signs of litter or rubbish so much so there were approx 10 beach attendants on duty each day and one of their duties was to pick up. cigarette butts from the sand. The Buffet restaurant was superb with a vast selection of food for breakfast,lunch and dinner.Every member of its staff were always smiling.happy and friendly - nothing was too much trouble which makes your holiday enjoyable.All the other restaurants were spotlessly clean with an extensive range of meals all of which were freshly cooked and hot. Again the staff were so friendly and helpful.

Every night there was wonderful entertainment for some 2/3 hours which we thoroughly enjoyed whilst supping gin and tonics. To sum up a fantastic hotel and amenities which we thoroughly recommend -absolute value for money/ We intend very much to make a return visit later this year.

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Testimonial
Reason of review
Good customer service
Review #834419 is a subjective opinion of poster.
Testimonial

We saved probably over $5,000 for our week in paradise. We were very skeptical of what we were going to get when we got there because of the price we paid but I can recommend Bookvip 100%. The company is 100% legit

This was our first all inclusive, adults only vacation and our travel agent suggested Punta Cana and Secrets. WOW!

Such pampering...EXCELLENTE! The grounds, our room and the food and entertainment were tops. We have been on several cruises...but never again having been to this resort. Loved the entertainment provided and the special charm of Milky Way on the entertainment staff who genuinely seemed to care about clients having a good time.

The dual concierge service provided by Carmen and Marcelo when I had a pair of bifocal sunglass frames break, was above par. They actually tracked down some glue with the maintenance staff and came to get me at the poolside bar to fix them...now that is service! We met a great variety of international guests which helped to add to our enjoyment.

The beach is fabulous...palm trees galore and plenty of chaise lounge chairs available. You won't go wrong to spend your vacation here.

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Testimonial
Reason of review
Good quality
Review #836379 is a subjective opinion of poster.