Testimonial
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Bookvip in Palm Coast, Florida - Unforgettable

5.0
Details

My husband and I just came back from our trip to Cabo San Lucas. What a wonderful, unforgettable time.

Stayed at Villa Del Palmar and couldn't have asked for a more accommodating place. Staff was wonderful and food was outstanding. Several pools to choose from, and a beautiful beach with lounge chairs and umbrellas. Nightly dinner shows were very entertaining.

You can be as relaxed as you want or as active as you want.

Had a bike taxi ride through town, visits the oldest church, meet some wonderful people who we have kept in touch with. Can't wait to go somewhere else, maybe Cancun.

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Author
Location
Palm Coast, Florida
Pros
Price
Reason of review
Good quality
Review #873243 is a subjective opinion of PissedConsumer873243.
Bookvip's reply to:

Bookvip - Customer service was rude, hard to understand and kept putting me on hold.

Dear Toni,

Thank you for sharing your experience.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are constantly looking to improve.

Customer satisfaction is the mainstay of BookVIP’s business and the issues you encountered with the BookVIP Customer Service representative are being investigated and will be dealt with appropriately.

Our promotional packages are subsidized up to 77% of the retail rate by the participating resort provider.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider sets forth certain eligibility requirements that must be met in order for BookVIP to be able to offer the package to potential guests.

The eligibility requirements can be changed at the resort’s discretion. BookVIP is only the booking company and must abide by the resort’s dictates. It was the resort who contacted BookVIP stating that you were not qualified for tour due to the previous bankruptcy.

Ultimately, you were granted a “courtesy” tour of the property and the resort did not charge us (or you) any penalties.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Kennebunk, Maine
Cons
Bait switch pricing, Worst experience ever, Customer service
Reason of review
Pricing issue
Preferred solution
Deliver product or service ordered
Review #868095 is a subjective opinion of PissedConsumer868095.
2 comments
1.0
Details

I had booked a $99 3 day 2 night vacation at the Kennebunk Inn in Maine. After showing up for our 90 minute presentation we were told that we would not qualify because we had a bankcruptcy of which we were discharged from in 2014.

In the terms and conditions of our agreement for our book vip vacation it stated no person may be in bankcruptcy or have any liens. Since we have been discharged 2 years ago and have no liens we agreed to the terms. We were then told at capital resorts that we would not qualify for financing because we had a bankcruptcy within3 years so they told us that they didn't want to waste our time. They told us to call Bookvip and they would still honor the $99 rate.

When I called I was put on hold several times, the woman and guy that I spoke with were hRd to understand and kept hanging up on me. When I did get someone she kept saying you have to pay the penalty. She couldn't speak English and that is all she could say. I went back and spoke to James at Capital Resorts and he stated that he spoke to his financial institution and they would allow us to get financing and we went through with the presentation.

James called Bookvip for us and stated he cleared things up. We no sooner were done with the presentation and we got a call from someone who was very rude and he said we owed $150 per night and did not believe me when I stated that we went through the presentation. He said he would call us back when he got ahold of capital resorts but he never did. I have never been treated so rudely.

I would never recommend you company to anyone. You had better not charge my credit card the penalty either as you will be hearing from my attorney.

Anonymous
Dallas, Georgia, United States #1179424

This has just happened to me as well! Please file a complaint with the BBB so that others can be warned in advance!

Anonymous
Palm Beach Gardens, Florida, United States #1177436

Hanging up on people and hard to understand is common for BookVIP. Then they change the dates and tell you your hotel is not available even once you have purchased plane tickets.

More like BookRIPoff!

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Bookvip's reply to:

Bookvip - Review in Travel Agencies category

Hello,

Thank you so much for your inquiry!

Please go to BookVIP.com to view our current destinations and resort offerings.

After you find a resort or two that you like on our website, please call 888.849.8450 and a sales representative will be happy to help you book that much-deserved vacation for you and your family.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
BookVip.com
James@bookvip.com
Author
Review #862623 is a subjective opinion of PissedConsumer862623.
1 comment

Does book vip offer 5 people to stay in a resort outside of the us

I am looking for one for me and my family. 2 adults and 3 kids

Ages 13, 11 and 9..

Anonymous
Dallas, Georgia, United States #1179427

Be smart and DO NOT book with them... You have been warned

Testimonial
0 comments

BookVIP hooked us up with a great package... The way to party is Punta Cana with BookVIP!

Hotel was amazing with excellent service and concierge.The atmosphere is so FUN and lively.The food was great with my favorite being the hibachi grill Silk City!! The beach service was incredible.

The entertainment team is all day every day in the performances, at the beach, hosting events.

They are so fun and so personable!! We LOVE Fior & Sanders & Abrahan!!They took excellent care of us and made all the events so fun!Thanks so much BookVIP

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Author
Reason of review
Good quality
Review #858418 is a subjective opinion of poster.
Testimonial
0 comments

Our Amazing Trip to Cabo With My Mom Through BookVIP

My mom and I loved the location on the marina and all the different restaurants included in the package! Close walk to all the night life and beach.Would definitely come back and recommend BookVIP.

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Author
Reason of review
Good quality
Review #857765 is a subjective opinion of poster.
Testimonial
0 comments

We were fortunate to get the opportunity to come here through BookVIP It's been a great place for us!

The Omni Cancun Resort is an amazing location for a family vacation. The employees were super friendly especially Aldo from the taco bar, Santiago from the hotel restaurant and Adrianna from the lobby bar.

We have built relationships with all three of them.

I highly recommend staying here with or without kids. Way to go BookVIP!

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Author
Reason of review
Good customer service
Review #857766 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip Vacation Package Booking Review from Winston Salem, North Carolina

Dear Josie,

Thank you for sharing your experience. First and foremost, I would like to apologize for any stress resulting from the manner of communication provided by our sales representative.

We would have loved to accept your business but unfortunately, could not, which is why you were never charged.

Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified. As the fastest growing travel company in the world, we sometimes fall short of our goal – however, we are constantly looking to improve.

All of our special promotional packages are subsidized up to 77% by the participating resorts, and it is the resort (not BookVIP) who sets forth the eligibility requirements for these promotional packages in the Terms and Conditions.

The Terms and Conditions governing every vacation package can be found at the bottom of the hotel offering page on BookVIP’s website. This is why we ask you to call after booking online to confirm your eligibility and that you have read and understood the terms. We agree that our representative should have covered this info with you more clearly and thanks to your message we are re training him and the rest of the team on how to properly address this.

The purpose of these promotions is to introduce first time visitors to the participating resorts vacation club options and they hope you consider joining one of their frequent visitor programs and thus they ask that if married both travel together so that you can consider the options together. Of course there is no obligation to join anything but in order to receive the discounted price both must attend the resort discovery preview.

BookVIP has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Again thank you for your comments as we are addressing this with entire staff today.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Author
Location
Winston Salem, North Carolina
Reason of review
Poor customer service
Review #855807 is a subjective opinion of PissedConsumer855807.
0 comments
1.0
Details

I was so excited after finding bookvip through a facebook ad. I thought I'd finally found a way to plan an affordable vacation for my kids and I.

I spent over an hour on their website looking at their different packages, when I finally found the perfect place in Pigeon Forge, TN. I clicked "book now," typed in all of my info (including my FULL credit card number), only to be told I had to call a number to verify my reservation. I immediately called, of course. The guy who answered was very disengaged as he began asking who I was traveling with.

I said just my kids and I. He asked if I was married. I told him that I'm separated (for 2 years now btw). His whole demeanor felt very callous and condescending.

He said "oh wowwww ma'am you have to be legally single to qualify for this special." I said "I am legally single. We've been separated for over a year" He argued back "ma'am that's not how it works. You have to be divorced, or your spouse must be present with you." Of course I wanted to know why which he says "how am I supposed to know? We're just a booking agency"

Seriously?

What a HUGE waste of time. Maybe you guys should be more clear about all of the "requirements" instead of misleading people.

My kids are devastated. SHAME ON YOU!!!!

Bookvip's reply to:

Bookvip Deal Review from Lawrenceville, Georgia

Dear Towanda,

We appreciate the opportunity to address your concerns.

First and foremost, ss you were advised, it is company policy that customers must complete one vacation before booking another bonus/free vacation.

All customers that are eligible have the opportunity to receive a free 4-day/3-night vacation at a Westgate Resort for mentioning BookVIP in a Video Review. This is to show BookVIP’s appreciation to those customers.

This opportunity is clearly advertised as: “Get 3 Free Nights at a Westgate Resort For Mentioning BookVIP in a Video Review.” We offer a choice of a standard room or a 1-bedroom under this promotion. It is not valid for peak season, black-out dates or holidays.

Although this is a free vacation, the Terms and Conditions set forth by the participating resort provider govern the vacations offered. We cleary list the terms & conditions on our site http://www.bookvip.com/hotelvideo

When you called to book your free vacation and requested a 3-bedroom suite during Peak season travel dates, you refused to pay for the additional costs incurred for the larger suite and Peak season surcharges required by the resort.

Another issue arose when you called to book your free vacation in Orlando and disagreed with the resort requirement that “Participants that have attended any other resort preview in the past 12 months are not eligible for this promotion.”

Understanding the guidelines above, please call 888.845.0602 when you are ready to book your FREE vacation and a customer service representative will be happy to assist you.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Lawrenceville, Georgia
Reason of review
Not as described
Review #851959 is a subjective opinion of PissedConsumer851959.
0 comments
1.0
Details

BookVip.com is a SCAM. I booked a stay in Orlando a few months ago and their website said if I completed the booking I would receive a free 4 day 3 night vacation in Miami, Orlando, Vegas AND MORE.

I paid for my stay and immediately called to verify my free trip. At that time I was told that once I completed the stay I paid for that I would be able to redeem the free vacation ANYWHERE they had hotels. After I completed my stay I called customer service and THAT is when the lies began to unravel. I was first told I had to do a video review.

I told them that was NOT made clear as a term or condition PRIOR to me paying for the first vacation. I reluctantly did the video only to THEN be told I had to stay at a Westgate property in Orlando. AGAIN prior to me paying for the initial vacation there were NO SUCH PARAMETERS placed on the free trip. Needless to say I am PISSED at their practice of bait and switch so I filed a complaint with the Consumer Protection Division of the Attorney General's Office in each state a partner of the company lists an address for (Louisiana, Florida and New York I think).

I got a copy of the answer to my complaint from the company's lawyer claiming they are temporarily suspending the campaign that suckered me in and are looking into it. I then contacted the lawyer myself sent him pictures of the false advertisement over 2 weeks ago and he has yet to respond. Upon looking on the internet Ive found NUMEROUS people who have also been scammed by these crooks and I am now entertaining the idea of filing a class action lawsuit.

Initially I was going to have my lawyer file a lawsuit just on my behalf since they are clearly refusing to give me the vacation they promised. But after seeing so many others taken advantage of I am going to look into my options to file on behalf of the MANY people this company has baited and switched o .

Resolved
Bookvip's reply to:

Bookvip - Refund Policy Scam! - Resolved

Mr. Beckley

Thank you for your valuable feedback. As the owner of BookVIP, I am definitely proud of the fact we sent over 100,000 customers on vacations last year and have more customer video reviews than any other travel site. There is no "front" BookVIP.com is a simply better web site name than Resortvacationsinternational which is why we have over 2 Million Likes on Facebook. However, I understand as one of the fastest growing travel companies we are not perfect and it must also be understood that since our packages are up to 70% off the discounted rate that some customers try to circumvent the resort's eligibility requirements as the resorts are subsidizing the cost of the vacation in exchange for meeting their qualifications and agreeing to 90 minute resort preview. We go over all the requirement's on the phone and have each customer sign electronically before ever processing the charge. I do see the resort made numerous attempts to contact you to verify the reservation for you and the one for Deborah Jackson.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Louisville, Kentucky
Reason of review
Problems with payment
Loss
$496
Preferred solution
Full refund
Review #849815 is a subjective opinion of poster.
0 comments
1.0
Details

BookVIP.com is a scam!

Don't be fooled by these scam artists. Go to BBB and TripAdvisor and look up the horrible reviews and massive number of complaints. They've been able to maintain their A rating because they've "responded" to every complaint filed with the BBB. But, you should consider the quantity of complaints. 150 "closed" complaints within 12 months, not counting "open" complaints. They don't even operate under their true business name, and their address is a PO Box in Natchitoches, Louisiana.

BookVIP.com is a front for a company named: Resort Vacations International. It took me a lot of research to uncover this. Try looking at RVI's website... what a joke. These *** scammed my wife and I out of $500 for a reservation we tried to get a refund for 2 months prior to the reservation dates, and now they are attempting to charge my bank account for another $500 for an additional reservation that was never confirmed, nor approved.

We lost our original $500 because their refund policy is good for 3 or 7 days from booking. They want the entire fee up front using some b/s about how space is limited and you need to pay up front, far in advance to secure your spot. READ THE FINE PRINT! And, make sure you research *** like this BEFORE you get taken.

This is all a scam to sell time shares. Read the complaints on Better Business Bureau. I already filed mine. There are hundreds. People who couldn't get refunds or had their reservations/resorts switched, and even rescheduled, at the last minute after paying for airfare, etc, etc.

Remember, if it sounds too good to be true, well... that's because you're getting scammed my friend. Don't let these bastards rip you (or anyone you know) off too! They got us.

Bookvip's reply to:

Bookvip - Vacation Booking Review from Bay Minette, Alabama

Mrs Cooley,

Thank you for your feed back. You booked a reservation with us for the River Terrace and one of the requirement's the is you must have a major credit card in order in order to receive the promotional package price. All our of promotional packages are up to 70% off because the sponsoring resort is subsidizing the cost of the room in exchange for you meeting their eligibility requirements which differ for every special hotel offer. Unfortunately, BookVIP does not set the qualifications. However, we do list the Term & Conditions at the bottom of every hotel offer on the web site and go over them electronically with every customer. Additionally, we are contacting you as there are different travel options available.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.
Author
Location
Bay Minette, Alabama
Reason of review
Problems with payment
Review #847339 is a subjective opinion of poster.
0 comments
2.2
Details

They lied there *** off and took my 123 dollar as of 05/12/16 took our money sorry sum guns