Bookvip's reply to:

Bookvip - Cancellation

Dear Kathee,

Thank you for sharing your experience.

First and foremost, please be reminded that not only did the resort grant an exception for you, and your reservation was intact for your travel date, but you also received a full refund prior to our receipt of this review.

We apologize for any miscommunication and for the stress caused by the resort partner’s initial inability to accommodate you.

All of our special promotional packages are sponsored by the participating resort partner. Because of the high demand for these amazingly affordable vacation packages, every once in awhile, the participating resort discovers that reservations have exceeded the allotment.

Although this happens rarely, it puts BookVIP (as the booking company) in the difficult position of being the bearer of bad news.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
West Frankfort, Illinois
Cons
Lied to
Reason of review
Order processing issue
Loss
$175
Preferred solution
Full refund
Review #885767 is a subjective opinion of poster.
0 comments

I recently booked my vacation through you. My check in date is for the 21st.

That is tomorrow. I received a phone call on Monday evening that said the hotel overbooked and that my reservation has been "kicked back". At this time I cannot get correct information and am told that the only refund I am entitled to is trip credit. The fact that you have ruined my vacation and I am am being lied to is unacceptable.

Trip credit is NOT good enough. I called thee hotel directly and they said my reservation is still available. At this point I do not know who to trust and I just want my money back so I can take my daughter somewhere before my vacation is over.

I would also like to know your policy on lying which I have asked Sabrina many times. Thank you for your prompt attention not this matter.

Kathee

Bookvip's reply to:

Bookvip - A LOT OF BROKEN PROMISES!

Dear Phillip,

Thank you for your valuable feedback.

Customer satisfaction is the mainstay of BookVIP’s business and all customer information is encrypted and never saved after processing.

As the booking company, BookVIP’s website advertises the rooms as advised by the participating resort partner and the rooms are assigned by the resort based upon availability. We will take up the discrepancy regarding your airport pick-up with the resort partner and do regret that they were not there to meet you.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Columbus, Ohio
Pros
Resort
Reason of review
Problems with payment
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Book Vip Bad Review
Review #884562 is a subjective opinion of poster.
0 comments
2.1
Details

First off the Resort my wife and I stayed in was amazing , no thanks to bookvip. First off after reservation for trip was scheduled I had to re-confirm with my card info three times.

After doing this I continued to check my back account where I notice there were someone had stolen my card number and racked up 1000.00 in charges. Secondly there was no one at airport to pick us up and the king bed was two twins, not good for anniversary.

have left multiple messages with no answers. Resort manager even stated they hate to deal with Bookvip because they are tired of cleaning up their messes.

Bookvip's reply to:

Bookvip - Bad company

Dear Russell,

We appreciate the opportunity to address your concerns.

Our special promotional packages are sponsored by the participating resort provider who is paying the 77% discount for these promotions. It is the resort provider who set forth certain eligibility requirements for these vacation packages – not BookVIP.

BookVIP is responsible for making sure all guests we book are qualified for the particular vacation package they are interested in visiting.

All qualifications and restrictions are reviewed with the potential guest during the sales call and must be accepted by the guest via electronic signature before the reservation is finalized and dates sent to the resort.

The Terms and Conditions are also located at the bottom of every hotel/resort offering page on our website.

Your vacation package is final and non-refundable as a result of your decision to decline acceptance of the Trip Guard Insurance which was offered during the sales call. All is not lost, however, because you have until July 10, 2017, to use your credit towards any one or more BookVIP vacation packages for which you are qualified.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!
We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Grove, Oklahoma
Reason of review
pure fraud from the word go
Loss
$2000
Review #882455 is a subjective opinion of poster.
0 comments

This company has consistently used fraudulent business practices and has my deposit of over 490 dollars they will not refund. I am contacting the us district attorney today.

I have tried to resolve this with numerous phone calls and have hired a lawyer to sue them. They say you must be under 59 and have a major credit card to qualify for this "deal". I have contacted the supervisor for cancellation. She simply told me "no refund", but offered to keep the deal open for 2 years.

They also at first told me that I and my companion must be married with the license showing the same address.

This is so flaky, but they didn't tell be this until they had my money. I am so mad for being taken in by these scam artists

Bookvip's reply to:

Bookvip Customer Care Review

Dear Deborah,

All Terms and Conditions governing these promotional packages are located at the bottom of each resort offering page on BookVIP’s website. All of the Terms and Conditions of the special promotional packages are set by the resort NOT by BookVIP as the resorts are subsidizing the cost of room in exchange for meeting their eligibility requirements.

To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

The rescheduling policy is clearly stated as follows:

You are welcome to reschedule or make changes to your reservation without a penalty if change request is received at least 7 days prior to your scheduled arrival. Any changes made within 7 days of your scheduled arrival may incur a $100 dollar fee. You have 12 months to use your vacation package. All change requests are based solely on hotel room availability.

In addition, please be reminded that BookVIP waived the $100 rescheduling fee the first time you rescheduled your trip due to “weather” conditions – which means BookVIP paid the fee on your behalf.

As you are aware, you have a credit with BookVIP and your vacation package is open-dated. You have until April 20, 2017 to use your credit towards any BookVIP vacation package for which you are qualified.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Reason of review
Poor customer service
Review #881370 is a subjective opinion of PissedConsumer881370.
0 comments
1.7
Details

Book vip has very poor customer service

They lie alot!!

Poor experience I had reservations but when it was time for me to take my trip I got sick could not get on the plane to go to Orlando I called yo let them know I needed to cancel because i was sick she told me they would charge me $100 to reschedle

But i already paid money up front

Never got a chance to use my reservation but she tells me I need to cancel7 days in advance.I was not sick 7 days before so much i didnt need to cancel then it was the day of my reservation I took sick

Sickness has no certain time or day

It can come anytime when you dont expect it but they told me they would call me back and I still have not received a call or a refund of my money they owe me

Very poor excuse!!!

Dont get sick is what they are telling me!!!

Dont book with them!!!

They dont care about you!!!

Very poor excuse for a service for customers

I wont do it again

Deborah Lewis Humble Texas

Bookvip's reply to:

Bookvip - Cancun

Dear Allen,

We appreciate your feedback.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the transportation issues you encountered during your vacation and for the lack of communication provided to you.

The Resort is responsible for arranging for the guest’s transportation from the airport and communicating with the guest. As the booking company, BookVIP has no control over that aspect of the vacation package but will certainly address the issue with the participating resort provider.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com
Author
Pros
Pretty easy to use, Resort was very nice
Cons
Phone communication was poor due to english barrier
Reason of review
Taxi Service/communication
Loss
$140
Preferred solution
Let the company propose a solution
Review #879938 is a subjective opinion of poster.
0 comments
3.5
Details

We booked a 4 night stay at silver sand secrets resort. The advertised rate is not what you pay.

After booking you are taxed with a couple hundred in fees but still a pretty reasonable deal. I had a couple follow up phone calls to confirm my travel plans. One question was about the ride from the airport and it was confirmed that someone would have a sign with my name outside. When we arrived there were tons of people with signs and I never found my name so we just took a taxi that was an additional $70.

The resort was very nice good food and drink and the all inclusive was a great deal. The time share part was pretty close to the 90 min maybe 120 and was a lot of sales pressure but I just had to stay strong and say no. On the day we left they scheduled a ride to the airport and verbally told me to be in the lobby 2 hours before my flight. When were went to the lobby they said our ride had left and we should have been down earlier.

They said there was nothing they could do about it and we had to pay another $70 to get to the airport. After I returned home I found an email in my junk folder with the ride vouchers that the hotel asked my about. I had no idea these came and I with the confirmation calls would have asked my if we had them. They kept telling me I didn't need anything.

Overall the trip was great.

Don't think I will book through VIP again. I found other deals that I felt we just as good and i will try them next time.

Bookvip's reply to:

Bookvip - Not happy!

Dear Cynthia,

Thank you for your valuable feedback.

Our amazingly affordable promotional packages are subsidized up to 77% of the retail rate by the participating resort provider.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider sets forth certain eligibility requirements that must be met in order for BookVIP (as the booking company) to be able to offer the package to potential guests.

The Terms and Conditions governing these promotional packages are located on each and every resort offering page on BookVIP’s website. To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Pros
Price
Cons
Shady, Bait switch pricing, Illegal practices
Reason of review
Marriage clause not known
Loss
$500
Tags
  • Gatlinburg TN
Review #877798 is a subjective opinion of poster.
0 comments
3.0
Details

I booked a package at Gatlinberg, TN. When I went to confirm date of travel I was told the two people staying had to either be married or have the same mailing address. This was nowhere to be found when I booked it.  I guess what seems too good to be true really is.  We were traveling to visit relatives to this area and were looking forward to seeing this area.  We are over 60 years of age and do not see why or what business it is of theirs' whether we are married or not.  Only good thing is that they refunded my down payment.

Bookvip's reply to:

Bookvip - Review in Travel Agencies category from Crosslake, Minnesota

Dear Andrea,

Thank you for sharing your experience with us.

First and foremost, please be reminded that you were refunded within 24-hours of the resort notification that they would be unable to honor your travel dates due to the resort’s internal allotment issues.

As you can imagine, these promotions sell like hotcakes and as a result, every once in awhile, the participating resort discovers that the rooms have been over-booked. Therefore, the reservations are honored on a first-come, first-serve basis.

BookVIP, as the booking company, is then put in the uncomfortable position of bearing the bad-news to the guests.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Owner
BookVip.com / Resort Vacations International
James@bookvip.com
Author
Location
Reason of review
Poor customer service
Review #876771 is a subjective opinion of PissedConsumer876771.
0 comments

I am very disappointed in bookvip. I booked a vacation to the Wisconsin Dells on June 17, with confirmation number.

I followed instructions, responded to the email and was charged for my vacation. July 3 I received an email telling me to call bookvip. Spent 37 minutes on hold only to be informed they overbooked and my trip was cancelled. Nothing could be done to fix it and nothing could offered commensuarte.

I had to book a shorter stay at three times the price in a different hotel. I would have expected some additional compensation along with my refund.

The phone representative didn't seem to care about how dissatisfied I am. I would NEVER try using this site again and will certainly tell

my friends to avoid it as well.

Bookvip's reply to:

Bookvip Travel Package In Tulum Review from Frisco, Texas

Dear Eduardo,

We appreciate all feedback.

Our special promotional packages are sponsored by the participating resort provider who is paying the 77% discount on your behalf in exchange for your time during the resort preview. There are no “bait-and-switch” tactics involved.

The presentation and all qualifications (as well as any additional resort fees, taxes, and/or deposits) are clearly stated on the Terms and Conditions governing each vacation package.

The Terms and Conditions are located on the website at the bottom of each resort offering page and are reviewed with the customer during the sales call.

The customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Owner
BookVip.com / Resort Vacations International
James@bookvip.com
Author
Location
Frisco, Texas
Review #876229 is a subjective opinion of PissedConsumer876229.
0 comments

This online travel agency fails to disclose the requirement to attend a 90 minutes presentation. It also does not disclose upfront the daily resort fee per person.

These bait and switch tactics increase the original quoted rates.

Book your travel elsewhere. Travelocity is a better choice.

Bookvip's reply to:

Bookvip Agreement Review from Fort Lauderdale, Florida

Dear Marianela,

We appreciate the opportunity to address your concerns.

Our special promotional packages are amazingly affordable because the participating resort provider is paying up to 77% of the price of the room in exchange for your time during the resort preview. The resort – not BookVIP - decides what (if any) additional gifts are included in the package.

The promotional package you purchased included two (2) tickets to Universal, as was advertised on the website. Although you had to option to purchase additional Universal tickets when you made the reservation, you did not do so.

Because customer satisfaction is BookVIP’s top priority, we have attempted to contact you and look forward to hearing from you.

We send over 100,000 people on vacation per year and have more customer video reviews directly from than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Location
Fort Lauderdale, Florida
Reason of review
Not as described
Review #876100 is a subjective opinion of poster.
0 comments
1.3
Details

This was a complete misrepresentation of what we were getting, accommodations were old, dirty, roaches. After paying several hundred dollars for our package we wereade to leave a deposit of $150.00 and a major credit card. They said a 90 minute presentation the took over 4 hours!!!!

Bookvip's reply to:

Bookvip Customer Care Review from Chicago, Illinois

We appreciate your feedback.

First and foremost, I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agent. As the fastest growing travel company in the world, we sometimes fall short of our goal, however we are constantly looking to improve.

All of our special promotional packages are based on availability. As you can imagine, these promotions sell like hotcakes and as a result, sometimes become unavailable within moments.

Until the reservation process is completed with a sales representative, and the Terms and Conditions governing the vacation package are accepted in writing by the customer, there is no reservation and dates are not sent to the resort.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
BookVIP.com/Resort Vacations International
James@bookvip.com
Author
Location
Chicago, Illinois
Reason of review
Order processing issue
Review #875061 is a subjective opinion of PissedConsumer875061.
0 comments
2.7
Details

I just call customer suport and ask them for availabiliti in wiskonsin resort. So She checked out for dates and said everithing is ok and that I could make reservation.

And I did make reservation one minut after talking whit representive. So I was need to call support again to confirm number of reservstion after I had reserve online and same Lady was on a phone and she said that deal is not available anymore.

But I already reserve it just She told me by first call its available by dates and by room.

So I had 2 calls whit same lady which happened in no more then 4minuts. And She said that I could make reservation online but after I did that she said there is no available rooms now...wow how to trast them after such a great experiance whit this very honest Lady!!!