Bookvip's reply to:

Bookvip - Can't Find Booking Vip in Miami, FL on the BBB website!!

Dear Chuck,

Thank you for your interest in BookVIP.

As the fastest growing travel company in the world, we always happy to assist potential new customers.

Providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

You may also refer to the following links for more information on BookVIP:

Shopper Approved (over 2000 verified customers) http://reviews.shopperapproved.com/bookvip.com/

Trust Pilot – 7.8 rating
https://www.trustpilot.com/review/bookvip.com

BBB & Our Corporate Office
http://www.bbb.org/shreveport/business-reviews/online-travel-agency/resort-vacations-international-in-natchitoches-la-90048356#bbbseal

Our Miami office located at:

BookVIP
950 North Miami Blvd.
North Miami, FL 33160

We look forward to hearing from you.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Anonymous
Location
Prineville, Oregon

I am trying to look up the BBB A+ rating you claim to have. When I search "Booking VIP" in Miami, FL there is no results.

I would like to see how your company is actually rated, do you operate under a different name?? Can you please give the consumers proof that your company has an A+ rating with the Better Business Bureau. Also, is there any independent ratings out there that are not tied to your website. Verified reviews would be preferable and probably a little more believable as the reviews on the website probably are biased.

Please shed some light on this!! thank you

Reason of review
Not as described
Preferred solution
Let the company propose a solution
Review #896798 is a subjective opinion of PissedConsumer896798.
Bookvip's reply to:

Bookvip Travel Review

Dear Russell,

As you are aware, the vacation package you booked became final and non-refundable after the Reservation Details were reviewed with you during the sales call and you accepted same via electronic signature as well as your decision to decline our trip guard insurance.

Unfortunately, you called to cancel same days later alleging that the traveling guest (you did not make reservation in your own name) did not have a major credit card, which is required as per the Reservation Details governing the vacation package.

Neither the resort nor BookVIP could have anticipated that the traveling guest did not have a major credit card, as specified in the Reservation Details.

All qualifications, resort fees, taxes, deposits and penalties for any particular property are clearly stated on the Terms and Conditions governing each vacation package.

To ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must accept and agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

BookVIP cannot be held responsible for the misrepresentations propounded by others. You now have a credit to use towards thousands of hotels listed on Bookvip.com that do not have the credit card requirement restriction.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.


James Colligan
Vice President
Resort Vacations International / BookVip.com
Anonymous
1.0

Bookvip has still not refunded my money. They are cropks and thieves.

Reason of review
Problems with payment
Review #896423 is a subjective opinion of PissedConsumer896423.
Bookvip's reply to:

Bookvip - Never Shop Book Vip Review from Fort Lauderdale, Florida

We appreciate your feedback.

Apparently, there is a misunderstanding.

In September, 215, you were a lucky winner of a FREE 6-day/5-night Sweepstakes vacation at your choice of any Mayan Palace Resort in Mexico.

There are no restrictions governing the Sweepstakes Vacation package which you activated on September 28, 2015, by paying the $99 required for government taxes. Once activated, you had 18-months to use your 6-day/5-night vacation in a Master Room at the Resort and you may bring whomever you choose as a guest.

You have until March 28, 2017 to take advantage of your free vacation. All you need to do is call 888.845.0602 when you are ready to set your travel dates (based upon availability, of course).

If you elect to upgrade your reservation to one of the “all-inclusive” resort options, you would be subject to eligibility requirements for the special promotion being offered by the “all-inclusive” resort.

We will send over 300,000 families on dreams vacations alone this year! We have more actual customer video reviews than any other travel site.http://bookvip.com/sitereviews .

James Colligan
Owner
BookVip.com
james@bookvip.com
Anonymous
Location
Fort Lauderdale, Florida
1.0

I had i very bad experience with this company. I believe that bookvip is a scam company the fest on the public. They stole 100$ out of my account and never offerd me a vacation for the package i won.

Reason of review
Problems with payment
Review #895224 is a subjective opinion of PissedConsumer895224.
Bookvip's reply to:

Bookvip - Worse company ever!!!!

Dear Marina,

We appreciate all feedback.

All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected.

You were notified of the allotment issue the day after you booked (2 weeks before your travel dates). You agreed to change not only your resort but your destination as well, from Hilton Head, SC to Miami Beach, FL.

We waived ½ of the price difference to compensate you for the inconvenience.

Although it is disappointing that your expectations were not met upon arrival at the resort, that issue should be directed towards the resort, not BookVIP. BookVIP is the booking company and is not in control once you arrive at the resort.

We have an A+ rating with Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site. http://bookvip.com/sitereviews

James Colligan
Owner
james@BookVIP.com
mlomsadze
1.0

Do not book with this company, huge scam, they are just trying to take your money and they will put you in 2 star hotel, make sure they have updated calendar, I booked originally in Hilton Head on specific dates by speaking with the rep, however they called my couple of days before ( I think they just e-mailed me, not even gave me a call) stating that those specific dates are no longer available, when I already booked PTO, flight tickets, car rental. I changed my plans and booked Newport beach hotel and resort and when I checked in I checked out within half hour, place was close to 2 start hotel.

Reason of review
Bad quality
Loss
$473
Preferred solution
Full refund
Review #895219 is a subjective opinion of poster.
Bookvip's reply to:

BookVip.com should be shut down

Dear Lisa,

Thank you for the opportunity to address your concerns.

It is disappointing that you were not eligible for the promotion offered by your preferred resort. However, it is the participating resort provider who sets forth the eligibility requirements for the promotional packages since they are paying the 70% discount on behalf of qualified guests.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers. The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

Apparently you made two different open-dated reservations on-line and secured one with a $149 deposit and the other with a $79 deposit.

The reservation being held with a $149 deposit was cancelled for non-payment due to credit card decline.

As stated in your review, you called to cancel your reservation being held with a $79 deposit on August 4. Your refund in the amount of $79 was issued later that same day.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
BookVip.com / Resort Vacations International
James@bookvip.com
dontlie2me

My name is Lisa Christy and I originally contacted this worthless company back in February 9,2016 to make special plans for my family for the upcoming summer. I was not told I needed to have a major credit card and I gave my debit card information to a customer service agent who took a $79.00 deposit.

I was told I could call back and finish my payment and book the time my family would go to SpringMaid Myrtle Beach South Carolina. I contacted the company July28,2016 to finalize my payment and to set the dates for my vacation. I was told at that time I needed to provide a major credit card, which I do not possess. I was told my reservations would be cancelled and I would receive a refund into my account in 3-5 business days.

I called the company back on August 4,2016 and was told a number of lies. I was told my reservation was still in effect and when I told Cecelia I did not have a major credit card and I was due a refund. I was told my charges were declined. I asked to speak to a manager several times and was given the run around.

She finally provided me with her e-mail and I was told to send her my bank statement. cecilia@bookvip.com was the e-mail provided to me. I informed her I just wanted my refund and I think the company is a rip off.

I have contacted the Better Business Bureau I do not think companies should treat anybody the way I was treated. I sure hope the owner has very good insurance with the business practices that I have seen he is sure going to need it.

I liked
Vacation spots
I didn’t like
Deceptiveness of the company and customer service agents
Reason of review
Order processing issue
Loss
$79
Preferred solution
Full refund
Review #894600 is a subjective opinion of poster.
Testimonial

Bookvip - We have no regrets. If it seems to be good true - it is NOT. I was skeptical but everything was absolutely magical and perfect!

Stayed here for 5 days. Simply the best hotel you can find in Papagayo Gulf.

The staff is always willing to help you. The food is great, with the system ALL INCLUSIVE, you can eat and drink as many times as you want, no restrictions. The beach and the pools are for relaxation, you cannot surf, but you can enjoy nature.

Great location, great service, great food. Highly recommended this resort and BOOKVIP for making it happen.

Read
Testimonial
Reason of review
Good quality
Review #890725 is a subjective opinion of poster.
Testimonial

We booked through BooKVIP and I have to say was extremely pleased with the entire trip. I definitely would NOT hesitate to recommend BookVIP to my friends or family.

I had 5 nights with my family. We were 2 adults and 2 kids and everyone loved the hotel.

Food was great, lots of choice for everyone. Loved the a la carte Italian. The pool area we used near block 2900 was perfect for the kids to play and adults to relax. Animation team were great and created a brilliant atmosphere around the area.

Pool bar staff were very attentive. Shows at night were west end style and our kids were actually invited to go in The Lion King show which was terrific. I would also recommend the on site swimming with dolphins. We did the adventure package which is the middle one.

A great experience. We also used the spa facilities which were lovely and tranquil, lots of treatments available. It is a big hotel but golf buggies are on the go all the time.

Would love to go back here in the future. Thank you BookVIP!

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Testimonial
Reason of review
Good quality
Review #890724 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip Customer Care Review from Los Angeles, California

Dear Amgad,

Thank you for your valuable feedback.

Our amazingly affordable promotional packages are subsidized up to 77% of the retail rate by the participating resort provider.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider sets forth certain eligibility requirements that must be met in order for BookVIP (as the booking company) to be able to offer the package to potential guests.

The Terms and Conditions governing these promotional packages are located on each and every resort offering page on BookVIP’s website. To further ensure that a potential customer is eligible and qualified to participate in the special promotion, the Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to the Terms and Conditions via electronic signature before any reservation is final and the travel dates sent to the resort.

We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
Location
Los Angeles, California
1.0

Really rip off do not waist your time

I book one of the deals they have on line and after I submit my cc they asked me to call right away to confirm When I called a guy with broken English answer the phone and asked me tons of questions holding me for more than 40 min and start changing all the prices. The $399 the say went up to $1100 and when I agreed he said sorry I do not have this deal available

Since it says available online why you took all my info and let me put my cc and then you say no I think it's a company just collecting ppl info.

Reason of review
Problems with payment
Review #889357 is a subjective opinion of PissedConsumer889357.
Testimonial

We really like to thank BookVIP for this experience we have had a great time!

Our stay at Westgate was more than a 5 star rating and we owe everything to BookVIP. We enjoyed everything the resort offered.

We are from Miami,FL and we didn't think Tennessee would steal a piece of our hearts until we stayed here. The restaurant there has amazing food. Whoever makes the mashed potatoes knows what they are doing. My kids love it loved it.

Our server was a young man named Chris. He made us feel very welcome & did his job very well.

He ways had a smile on his face even though he seemed to have a lot of tables to wait on. Overall, Westgate was an amazing experience for my family & I and we will be back next year!

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Testimonial
Reason of review
Good quality
Review #890726 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Vacation Package Review from Mexico, Capital District

Dear Tecia,

Thank you for sharing your experience.

Although we are sorry for your disappointment and that you cut your vacation short, your review seems more of a review of the resort than directly against BookVIP.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
tecialynn2006
Location
Mexico, Capital District
1.0

Very disappointed in my experience that I want to leave early and go home. Online it appeared to be a top notch place but this is not the case for the resort that you have sent us. I am very disappointed and have more in depth reasoning.

1 comment

Anonymous
Yakima, Washington, United States #1192881

Why did you not like it

View more comments
Reason of review
Bad quality
Review #888737 is a subjective opinion of poster.