Bookvip's reply to:

Bookvip - Disappontment

We appreciate the opportunity to address your concerns.

We are sorry that your travel dates could not be accommodated by the Krystal Cancun Resort and that we did not have any alternative resort options to offer you due to the short timeframe before your scheduled check-in date (5 days).

That being said, please note that your trip was cancelled and 100% refund issued within 24-hours of being notified of same.

All of our amazingly affordable promotions are sponsored and subsidized by the participating resort partner and we recommend for all our packages you do not book last minute.

The resort updated their calendar two days after you made your reservation and discovered the demand for the promotional package was higher than expected and exceeded their allotment on your requested travel dates. When that happens, reservations are honored on a first-come, first-serve basis which is we recommend you dont book within one week of travel.

As the booking company, BookVIP was put in the position of being the bearer of the bad news as well as the recipient of your complaint.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world!

James Colligan
Owner
BookVip.com / Resort Vacations International
james@bookvip.com
Anonymous
Location
Colorado Springs, Colorado

I made reservation to Cancun through Book VIP for 25th years anniversary. They confirmed my reservation right away and I received another email after 2 days about urgent matter about my reservation and asked me to call customer service which is called them and found out hotel is overbooked and cancel my reservation 3 days before my flight.

This company is scam and not trustable. I don't know how can I find room 3 days before the flight time. my credit card charged right away and don't know when will be the refund.

they hold the money which I can not book another hotel. This was big mistake and I hope no one does the same thing

Reason of review
Not as described
Preferred solution
Full refund
Review #914201 is a subjective opinion of PissedConsumer914201.
Bookvip's reply to:

Bookvip - Review in Travel Agencies category from Wilmington, North Carolina

Hello Ben,

We would be happy to help you book a vacation and would welcome your feedback.

Please go to BookVIP.com and when you find a vacation package you are interested in, all you need to do is call 888.849.8450, and a sales representative will be happy to help you plan your vacation.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
BookVip.com
James@bookvip.com
Anonymous
Location
Wilmington, North Carolina
4.1

Just heard about this website and was interested in learning more

Would love the chance to review a trip for your website if given the chance, I love to travel, surf, backpack, snorkel, sail, fish and fly

Please let me know how and if I can be of any help

Thanks

Ben

Review #910014 is a subjective opinion of PissedConsumer910014.
Testimonial
4.6

Bookvip Vacation Package Review from San Antonio, Texas

We went in April and we had a fabulous time. Yes we attended a small presentation. Literally it was just us two and the company and we picked our time. Wasn't an inconvienance at all. We had an awesome room as well and our trip was 499 for two people!!

We weren't married yet but had to

Proove we were living together. Simple as that. Notorized letter and addresses matching.

We had a blast looking into another one now!

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Anonymous
Location
San Antonio, Texas
Reason of review
Good quality
Review #908364 is a subjective opinion of PissedConsumer908364.
Bookvip's reply to:

Follow up to: PissedConsumer just received a new review for Bookvip (Report #:901170).

Dear Micah,

We appreciate your feedback and are happy that everything worked out. Above all else, providing excellent customer service is our main goal.

We look forward to hearing from you when you are ready to plan your next vacation.
Anonymous
Location
Woodbridge, Virginia
Tags
  • Fix Ot Bookvip Concern

Hello,

Since posting my review BookVIP has reached out and has fixed my issue. I now realize that there was a misunderstanding with my reservation for Secrets Playa Mujeres as the resort reclassified their resort as Ultra Luxury which raised the rate but bookvip has honored the original price at their expense. I am very pleased with their fix.

I sought to remove the post on pissedconsumer but realize that it requires me to say that my original claim was false - which I will not do.

I request that you remove the original posting, but I will not submit a notarized statement saying that my original posting was inaccurate.

Thanks,Micah

I liked
Follow up to reinstate our reservation
I didn’t like
Original cancelation of our reservation
Review #903886 is a subjective opinion of PissedConsumer903886.
Bookvip's reply to:

Bookvip - Festiva Orlando Review

Dear Crystal,

We appreciate your feedback.

Please note that, although BookVIP is not responsible for your resort choice, as a measure of good faith, we have given you a full refund.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is paying for your room in exchange for your time during the resort preview.

As the booking company, BookVIP’s job is to ensure that all guests are eligible for the promotional packages before reservations are made and sent to the participating resort provider. BookVIP has no control once you are at the resort.

Although your complaint is definitely valid, it belongs more on Trip Advisor about the resort than directly against BookVIP.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
mrscrystalyoung
1.0

Book vip is absolutely a scam. The resort my family stayed at was awful.

I complained to the front desk and the manager and they offered no resolution. Do not book with them it is a complete rip-off.

Reason of review
Not as described
Review #903647 is a subjective opinion of poster.
Testimonial

This has been the most amazing trip we ever had. We highly recommend Secrets through BookVIP

The best hotel I have ever stayed in. Everything about this place is superb; the accommodation, beach, pools, entertainment, food, location and staff were much better than expected.

We stayed for a week in the top notch bungalows which were of a high standard and cleaned daily. Eating wise we used every restaurant but preferred the Seaside Grill where we were always well looked after by the staff.

Staff wise all were great but Valentina (in the lobby), Ronnie (seaside restaurant) and Charlie (entertainments) are worth of note. Thank you BookVIP!

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Testimonial
Reason of review
Good quality
Review #904967 is a subjective opinion of poster.
Testimonial

It looked like it was to be true with the all inclusive but is has been absolutely amazing. Thanks again BookVIP you are AWESOME!

I’d like to start from the beginning of our planning because I think there is a valuable lesson after going through all the travel options like expedia, orbitz, etc…I was pleasantly surprised that BookVIP offered the best pricing with the promotional package. We got a 6 day 5 night “ALL INCLUSIVE” package at the Villa Del Palmar Resort in Cabo San Lucas.

I chose this hotel because it is the one of the few where the ocean waves are manageable and allow you to enjoy the ocean. Now as far as the eating situation the food was incredible. They have a great pool where they hold functions throughout the day like volleyball, Bingo, arts and crafts, and few others to keep people entertained and the service is A plus. With the “ALL INCLUSIVE” package you can drink as much as want and quality alcohol not 3rd tier booze.

The servers are all pleasant and will go above and beyond to give you what you want.

As far as activities we opted to go with the folks hanging out in the beach where they offer the same functions than the concierge at the hotels does… we went horseback riding along the beach ($15 per person), we went on a banana boat ($15 per person), we went on a glass bottom boat across the ocean towards the arch ($15 per person)…and lastly if you are looking for a great Sea Food Restaurant from a local perspective go to “Tres Islas” AMAZING!!! Thank you our server Jorge Aparicio…he made our family feel comfortable and was always attentive.

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Testimonial
Reason of review
Fair pricing
Review #904965 is a subjective opinion of poster.
Testimonial

It was a great deal and we saved a lot of money so just giving a shout out to BookVIP

This was my Wife and I's first time flying international and to Mexico. Upon landing, headed through Mexico customs which wasn't a problem at all, be sure to fill out the top AND bottom portion of the form either on the plane or while waiting in line. (*Don't stop to fill the form out in the hallway, go straight to the customs line!)

Andres was our concierge and he absolutely made us feel like royalty. A rose for my wife and glasses of champagne. His cheerful attitude was so welcoming and set the tone for our whole trip of first class customer service. He checked in on us daily and any question or needs we had, he had an outstanding graciousness and enthusiasm to help. He is an asset to Sandos and truly cares about his clients. Andres, thank you for making our trip wonderfully amazing.

Breakfast at Zango is ABSOLUTELY PHENOMENAL. By far the best food of any meal. Try the fresh juices.Ivan, thank you for helping me learn and your warm greetings every morning. Ivan's remarkable customer service was absolutely appreciated. For every lunch we ate by the pool at St. Trop, try it all, stick with what you like. We enjoyed the Calamari, Fish Tacos, and nutella crepes! (Was not a fan of the burger) And lots of Blue Hawaiians...haha.

Tip: Bring LOTS of your own sunscreen. In the hotel gift shop it was $22- $24 U.S. NOT exaggerating. If you do forget, there's a little convenience store at the bottom of the hill outside the hotel entrance, literally outside the gate. Also, in the hotel gift shop the designer sunglasses are marked up $50 over retail (source: sunglass hut website) and they have a $50 off coupon, do your due diligence on price.

Cell service: We have Sprint. The hotel Wi-Fi worked great the entire time, it was noticeably fast and seamless. I was able to call sprint for Global cell service so I could text/call without extra fees. Call your phone provider before leaving. No issues using phone.

The Pool and beach wait staff were attentive and friendly. Shout out to Luis (Wuicho!) & Sergio who took great attention to us. We tipped when we were served because they work hard. They don't expect a lot and after talking to a few other guests, I'd recommend a dollar per item ordered or a 5 at the beginning of the day and they'll take care of you. US dollars are well accepted, we did not need any pesos. (Rule of thumb, anytime someone brought me something, I had a least a $1 for them. Budget $60- $80 total for exceptional attentiveness.) Worth it. We are not drinkers but "obliged" at many offers for lots of drinks/shots. No complaints on the drinks or food. It's all included so if we didn't like it we just ordered something else! We ate every lunch by the pool so I cant speak to the lunch options inside.

All my wife and I wanted to do for this vacation was read by the pool, beach, and lounge. What's great is the entertainment staff had activities for us to participate, completely optional and no pressure, but made it fun nonetheless. Shout out to ADAN (in English, Adam), Valeria, Veronica, Liz & Eduardo.

Adan literally remembered our names on first introduction and addressed us with a fun, excited attitude all day, every day. We aren't into yoga but I heard it's great! I did play a lot of water volleyball and had a total blast. We had engaging conversations and Adan, THANK YOU for making our trip UNFORGETTABLE. He is an asset to Sandos and the customer experience.

Valeria is the sweetest and we truly appreciate your kindness throughout the week. Thank you for making us want to come back. Valeria - you're the best!!

My wife had a "Sandos Experience" spa session, it was an 80 minute variety massage they had a special on for $129 US. The Spa accepts pesos or CC ONLY. The Spa is pretty much the only thing you can not pay for with US dollars. It was $4 CC transaction fee to pay the international exchange for spa. She absolutely loved it and said it was better than any Spa/service visited state-side. Highly recommended.

The dinners were excellent, our first night was at Zango (buffet), second was at Seasons - pants required for men. It was a point of contention for some but it's a very upscale feel to the restaurant and does not require a reservation. We ate later, around 8 and it was not busy. The next night was at the Japanese Steakhouse which was delicious. Reservation required for Gaijin (Japanese), it's limited seating and also - Do NOT arrive late, otherwise you're delaying potentially 2-8 other people's meal and can be turned away. Our last night we chose to go outside of the resort to Ruth's Chris steakhouse at the recommendation of a friend. If you do, take the R1 bus, it's $1 per ride/per person and it'll take you into the mall & shopping area as well.

Every night there were AWESOME entertainment events (of course drinks always flowing). Professional dancers one night, Lady Gaga, & FIRE DANCERS!!! Everything was very impressive, as a professional arts background- we were impressed and pleasantly surprised by the quality and diversity of live entertainment. Big points for the Saxophone player also!

The room was beautiful, we were fortunate to get exactly what I requested-king bed with ocean view & balcony. It is a "chic" boutique, classy feel to the rooms which were cleaned and restocked daily. There was construction improvements on the exterior of the building but it looked like they were almost done. I would expect by the end of the month the construction noise will have subsided. It wasn't obtrusive, and there was the resident DJ that played mostly House & Deep House during the day by the pool. We happen to love that genre so it was very enjoyable/relaxing. Hardly audible by the beach in case that's not your style.

The front desk staff will break up your dollars for tip money but dont count on it every day. They're not a bank. Also, if there's something you need, ask your concierge. The concierges seem to be much more helpful for anything other than check in/check out.

Addressing some concerns I read about: The music is music, they added other genres for some time and it didn't ruin the atmosphere in any way. The upper and lower pools were warm, but it's 90 degrees, what do you expect? The middle level pool was noticeably and enjoyable cooler (perhaps because it's larger?) Secrets hotel shadow, we had full sun until about 4p.m or 5p.m at which point half of the pool area was shaded and the other half had sun, after being out since the mid-morning, the shade was welcomed! (I guess winter months have a different location for sun exposure.) The room had very hot water available at all times and the A/C worked very well. The resort is absolutely making progressive improvements towards increasing customer satisfaction and actually implementing many changes based on suggestions made by previous guests.

Thank you Andres, Adan, Ivan, & Valeria for making our second wedding anniversary celebration picture perfect.

I would highly recommend BookVIP& Sandos Luxury Experience Resort.

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Testimonial
Reason of review
Good quality
Review #904968 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Scam and ripoff esp. Claire at ext 0247

Dear Carla,

We are sorry that your travel dates could not be accommodated by the Hotel Indigo Alamo and that you were not interested in visiting any other resort.

That being said, please note that your trip was cancelled and your 100% refund was issued within 24-hours of your request for same.

All of our special promotional packages are sponsored by the participating resort partner. Because of the high demand for these amazingly affordable vacation packages, every once in awhile, the participating resort discovers that reservations have exceeded the allotment.

Although this happens rarely, it puts BookVIP (as the booking company) in the difficult position of being the bearer of bad news.

I pride myself in BookVIP offering the most discounted vacation packages and having an A+ rating with the Better Business Bureau for our customer service.

James Colligan
Owner
BookVIP.com
james@bookvip.com
SassyDiva68

Book vip is full of *** and a scam and rip off to make money , they book your rooms only to get your money in advance and then in a few days email you to say they were over booked and you can add additional money to the reservation to get another hotel that's not upscale and for Claire at ext. 0247 to lie and say she was a manager only say's that she is full of *** and she is into scamming just as Book VIP...I wouldn't allow my dog to book a trip with them & for anyone who's looking to book, Don't.

I didn’t like
I do not like book vip and will never use it g, I do not like book vip and will never use it again
Reason of review
Order processing issue
Review #901566 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - False advertisements and lies

Dear Sheila,

We appreciate the opportunity to address your concerns.
The vacation packages offered by BookVIP are amazingly affordable because the participating resort partner is paying the 70% discount in exchange for your time during the 90-120 minute preview.

It is the resort’s prerogative to schedule the presentations at their discretion and BookVIP has no control over the time or length of the presentation.

In an effort to accommodate you, the resort offered you an alternate tour time, which was also inconvenient for you. It is never possible to tour on the day you leave.

We have made several attempts to reach you to discuss a good faith offer for the misunderstanding and await your response.

We send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com

Anonymous
Location
Jacksonville, Florida
Tags
  • Lied About Terms Of Service
1.7

-booked vacation in Orlando FL

-was clear with the representative that I could not attend a presentation on Saturday, due to a work function

-was told IF the resort booked me for Saturday, I could change it

-received confirmation, tour booked for Saturday

-called resort, told to call back next day

-called resort again, phone lines down "Your call cannot be connected, please try again)

-next day, called again, phones still down

-called a third time, and was told they had no available spots on Sunday and that I should call my marketing company (bookVIP)

-called marketing company, they said they could not do anything. Asked them to intervene on my behalf with the resort

-bookVIP rep placed me on hold and 'called the resort', then told me she got the same answer

-called resort again. was told no one from bookVIP had called them at all.

-asked about a change in time on Saturday, and was told even an earlier time (8AM) would not work because I would not be out of there until 11 AM (90 minutes turns into 3 hours).

-was also told that, since I was checking out on Sunday, I could not do the tour on Sunday anyway (cannot do tour on check-in or check-out days, again, not told this by bookVIP)

I ended up having to book different accommodations at the last minute, and file a dispute with my bank to have the charges reversed due to the lies and fraud.

Unless you have a completely open schedule and can accommodate them (instead of the other way around, as it should be), I would not recommend booking through bookVIP.

I didn’t like
Being lied to repeatedly
Reason of review
given false information
Loss
$247
Preferred solution
Full refund
Review #901555 is a subjective opinion of PissedConsumer901555.