Bookvip's reply to:

Bookvip - Vacation Package Booking Review

Hello Brandy,

We appreciate all feedback and thank you for the opportunity to respond to your concerns.

Because the resort partner is paying the 70% discount on for these promotions, they set forth certain eligibility requirements for these vacation packages.

All qualifications and restrictions, as well as any additional resort fees, taxes, and/or deposits which may be required by any particular resort are contained in the Terms and Conditions for each package. The Terms and Conditions are located at the bottom of every hotel/resort offering page on our website and must be agreed to and accepted via electronic signature by all guests before the reservation can be finalized and forwarded to the resort.

The day after you booked, you were notified that the resort advised BookVIP that you were ineligible for the promotion since you had previously toured. At first, you declined that you ever attended a presentation at any of the resort group’s properties. (It later turned out, however, that you indeed had previously attended 2 presentations, and even bought a VOA package)

This is a clear violation of the Reservation Details (Terms and Conditions) that you agreed to via electronic signature in order to finalize the reservation. It is clearly stated:

Additional Terms
For this first-time visitor promotion customer cannot be a travel agent, Westgate owner, employee or relative of an employee.
Participants that have attended any other resort preview in the past 12 months are not eligible for this promotion.
Cannot have toured a Westgate property more than twice.
A supervisor contacted you within 24-hours of your request to cancel your package and explained the issue as per the eligibility requirements set forth by the participating resort provider. After reviewing the two resorts with availability on your travel dates, you agreed to “open-date” your vacation package and use your store credit towards any BookVIP vacation package for which you are eligible over the next 12-months. In an attempt to appease you, BookVIP even gave you a $51 refund.

We will send over 300,000 families on dream vacations alone this year and have more actual customer video reviews than any other travel site: http://bookvip.com/sitereviews


James Colligan
Owner
BookVip.com
James@bookvip.com
Brandi2254
1.0

I booked using this site for a weekend trip and they told me I was good to go. Then a day later I got an email saying that I needed to call because it was urgent so I called.

The guy then told me I didn't qualify because I could not have toured the hotel site twice in the last 12 month. I told him I didn't tour in the last 12 months then I said fine just give my money back . He then said I will refund your money but the manager in the cancellation dept would have to. They promised a manager would call me for days and they never did .

I had to keep calling and going back and forth over a refund. Then I got into a hollering match with one of the managers and she told me I should've read the fine print that said I could not tour twice in the 12 months. She said because I toured I couldn't get a refund . She said I needed to call WestGate myself.

So I called and WestGate said I toured in 2008 and bought a package for 2009 so that counted as a tour. They said you can't tour twice in a lifetime . Booking VIP said 12 months so I called back and told them this and they still said I couldn't get my money back. They then tried to offer me to stay in two dumps that were 80.00 for 3 days meanwhile I paid 225.00 for my package.

The company is a rip off and canceled my reservations and then made me pay for it. A refund would be the right bing to do being that this was not my fault and per their site you can't tour twice in a year . So I did not violate any agreement.

Way to go stealing my money BookVip just in time for the holidays!!!!! DO NOT BOOKUSING THIS COMPANY!!!!!

Reason of review
Return, Exchange or Cancellation Policy
Review #957307 is a subjective opinion of poster.
Testimonial

So grateful for BookVIP!

We just went here in October for our honeymoon, and it was amazing! The property is beautiful.

It's large, but there are shuttles constantly driving around if you want a ride to and from your room. Food and drinks were great; service was great all around. Everything was super clean.

Every employee was knowledgeable and super helpful. No complaints at all!

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Testimonial
Reason of review
Good quality
Review #951402 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Vague Fine Print

Dear Krista,

We appreciate your feedback.

Unfortunately, your reservation cannot be honored by the resort as a result of a Group Travel issue, which is a clear violation of the Terms and Conditions governing the vacation package set forth by the resort.

Because the resort partner is paying the 70% discount on for these promotions, they set forth certain eligibility requirements for these vacation packages. The Terms and Conditions governing every promotional package are located at the bottom of each resort offering page on the website.

In addition, the Terms and Conditions (Reservation Details) are reviewed with the customer during every sales call, and must be agreed to in writing by every customer in order to finalize the reservation and have dates sent to the participating resort provider.

In an effort to ensure you and your friends still get to enjoy that much-deserved vacation, you were offered a number of remedies to the situation, including but not limited to, paying a special rate offered by the resort in situations like this, or you could add an extra room to your package for an additional per night rate.

You chose to cancel your travel dates and retain a store credit which can be used towards any BookVIP vacation package for which you are qualified.

We have an A rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Anonymous
1.0

Not booking with friends, family, acquaintances. Which I did not.

I booked with my significant other. However, since another couple (who booked separate, with different flights, etc.) booked at the same time (who I am friends with), Book VIP called and said it would cost an additional $1200. I said, no thanks. So now I have a "credit" to use for the same resort.

Fuming. I do not recommend them. When I called back, after calming down, I asked if I could still book, and what would it cost. The answer was $1800 - $1900.

She couldn't give me an exact number. Unreal.

Reason of review
Not as described
Loss
$620
Preferred solution
Full refund
Review #950906 is a subjective opinion of PissedConsumer950906.
Testimonial

We're very excited to be at this beautiful resort. We came on a fantastic package from Bookvip and I would absolutely use them again to travel in the future!

From the minute we walked in the service and attention to detail was superb! Everything was clean and all of the staff were polite and happy.

I had a one bedroom on the 8th floor with a great view. The balcony hammock was an added bonus. The restaurants were great. Far enough away from the crowded hotel district to enjoy a relaxing stay.

Even the resort preview for membership was enjoyable. I recommend this hotel highly and will return

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Testimonial
Reason of review
Good quality
Review #951403 is a subjective opinion of poster.
Testimonial

All of our meals were served on the beach. Everything was included and not a single thing to worry about! I highly recommend BookVIP!

Villa Del Palmar is a fabulous resort with an amazing and friendly staff. The various restaurants have great quality food along with fantastic pricing.

Their wood fire pizza is sooo good. You can't beat the poolside service, some one is always there to help with any of your needs.

VDP has many other amenities! Dont hesitate, you won't be disappointed!

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Testimonial
Reason of review
Good quality
Review #951404 is a subjective opinion of poster.
Testimonial
4.7

Bookvip - Kranthi Puppala- Orlando Vacation

I had booked my vacation with bookvip.com. I would say this was really amazing experience with bookvip.

This was hassle free hotel booking with no surprises. I would say this was greatest vacation I ever had. Customer service is awesome, so great guys with positive attitude. Good part of this is very affordable rates - we cannot even imagine about these.

Hotels they have tie-ups are awesome with good location views, free shuttle to theme parks, free breakfast and ofcourse great services.

I see lot of people , booked their vacation with bookvip and personally i did chatted with them and heard lot of positive reviews. I would strongly recommend bookvip.com to book vacations- you will feel the difference.

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kranthipuppala
Tags
I liked
Prices, Services
Reason of review
Good quality
Review #942459 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Is this a SCAM

Thank you for sharing your experience.

Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview. The extra bonus gifts are provided by the resort and our given at the end of your resort preview.

The IP address is part of your digital signature acknowledging the Terms and Condition/Reservation Details and accepting the eligibility requirements set forth by the resort. This also protects you from credit card fraud as BookVIP has the latest encryption technology.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
Resort Vacations International/BookVIP.com
Anonymous
Location
Richardson, Texas

I booked a hotel package in San Antonio. I paid for the whole package up front.

I called to confirm dates of travel. After the 3 mention of a date I had available the lady on the phone finally told me that those dates were available. I asked about the 3 bonuses that it said I would get for paying in full. The lady agreed to give me the 3rd night at the hotel, but said that I would receive the other 2 bonuses after I attended a 120 minute timeshare event.

I was still okay with all of this until I found out through an email that they had my IP address for my work computer.

All I did was ask why do you need that and then after several attempts with no valid answer I asked to cancel and refund my credit card account immediately. This may not be a "Shady" operation, but why did I feel that way?

Reason of review
Not as described
Loss
$175
Preferred solution
Let the company propose a solution
Review #939724 is a subjective opinion of PissedConsumer939724.
Bookvip's reply to:

Bookvip - All Good

Thank you for sharing your experience.
We appreciate hearing from satisfied customers such as yourself and we look forward to helping you plan your next vacation.
James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Anonymous
Location
Miami, Florida

Thanks for resolving the issue with the dates. Happy Customer and cant wait to spend New Years in the smokey mountains. Im making plans for all the activities. thanks again

Thanks for resolving the issue with the dates. Happy Customer and cant wait to spend New Years in the smokey mountains. Im making plans for all the activities. thanks again

Thanks for resolving the issue with the dates. Happy Customer and cant wait to spend New Years in the smokey mountains. Im making plans for all the activities. thanks again

Thanks for resolving the issue with the dates. Happy Customer and cant wait to spend New Years in the smokey mountains. Im making plans for all the activities. thanks again

Review #934024 is a subjective opinion of PissedConsumer934024.
Bookvip's reply to:

Bookvip - SCAM

Thank you for your valuable feedback. I apologize if the taxes and resort fees were not covered properly. As of the owner of the company, I am proud in the fact BookVIP is the largest provider of promotional packages in the world. You can save up to save 70% of the retail rate on the promotional packages because the resort's are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview. All of the resort's requirements are listed at the bottom of each special hotel offer with the "Terms & Conditions" link. Furthermore, we use the latest encryption technology to make sure all transactions are secure. Lastly, once you are booked and confirmed for your resort, you are guaranteed 100% for your dates at the resort.

BookVIP has thousands of happy travelers every week, an A Rating with the Better Business Bureau, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

James Colligan
Owner
Resort Vacations International/ BookVip.com
James@bookvip.com
Anonymous
Location
Lafayette, Louisiana
Tags
  • failure to reimburse
  • Fraudulent offers
  • Book Vip Bad Review
  • Book Vip Review
  • Non Disclosure Of Information
1.0

This company sells you a trip and does not disclose additional fees that they tack on--one being taxes which are 50%!!! In addition, you think you are picking a specific resort and paying more for it but once you pay they send you confirmation saying they have the right to send you to any resort and dont disclose what they even are.

They say if you pay in full you will get additional stuff but they do not give it to you!!! After threatening to cancel then they want to remove taxes. One person gives one amount for taxes, then another gives you another amount. One person tells you resort fee is per person, then another says per room.

None of this is disclosed on the site where you book the actual trip. I went back to the site to check and see if I missed it.

Then fraudulent charges started appearing on my credit card!! I paid $200 more to get the resort I wanted, only to find out, they can change me to any resort, which they don't even list for you.

I didn’t like
Waste of my time, I do not like book vip and will never use it g, Conflicting cancellation policy, Discriminationsexage, Nondisclosure of policies
Reason of review
Pricing issue
Review #932072 is a subjective opinion of PissedConsumer932072.
Testimonial

Enjoying the magnificent view, food, culture, thanks to BookVIP - everything is magnifico!

We came to Breathless to get away and we had a wonderful time! The staff and E team were excellent!!

We love going to the shows at night and the pool parties during the day!

The food in the restaurant is amazing!! We owe this all to BOOKVIP fro making it happen!

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Testimonial
Reason of review
Good quality
Review #931879 is a subjective opinion of poster.