Bookvip's reply to:

Bookvip - Villa Del Palmar Beach Resort Аnd Spa Vacation Package Review

Dear Jana,

We appreciate your feedback and the opportunity to address your concerns.

BookVIP is absolutely not a scam.

The discounted, 1st-time visitor promotional vacation packages offered on our website are sponsored by the participating resort provider. Because the resort partner is paying the 70% discount on for these promotions, they set forth certain eligibility requirements for these vacation packages. The Terms and Conditions governing every promotional package are located at the bottom of each resort offering page on the website.

In addition, the Terms and Conditions (Reservation Details) are reviewed with the customer during every sales call, and must be agreed to in writing by every customer in order to finalize the reservation and have dates sent to the participating resort provider.

Unfortunately, your reservation was in question when your husband’s co-worked booked a vacation at the same resort and on the same travel dates as you. This is a violation of the Group Travel provision of the Terms and Conditions.

We are happy that, in the end, everything worked out for you. Your original reservation is intact and your friend moved his reservation to another resort nearby.

We have an A+ rating with the Better Business Bureau and send over 100,000 people on vacation per year and have more customer video reviews than any other travel site.

James Colligan
Owner
BookVIP.com
James@bookvip.com
jlc102100
1.0

What a SCAM! Do NOT book any vacation packages through BookVIP, it's a time share scam.

All they want is your money. Terrible customer service.

After THEY cancel your travel, they inform you they are not able to process a refund. You can kiss your money goodbye.

Reason of review
Poor customer service
Review #993436 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Vacation Package Review

Thank you for sharing your experience.

We appreciate hearing from satisfied customers such as yourself and we look forward to helping you plan your next vacation.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/.

Please call 888.845.0602 if you would like to add your own video testimonial to the thousands of other happy travelers we have served.
Anonymous
4.6

We LOVED Grand Sirenia all-inclusive resort in Mayan Riviera, Cancun! Book VIP made the process seamlessly easy, and the resort is beautiful, and they treated us like kings!

It was very windy throughout our stay so we didn't spend as much time on the beach as we had wanted, but the pools were so great we didn't really care. Wait staff continually came to take drink orders; food always available, and excellent! Every evening there was a musical show that was surprisingly good, and the new SkyBar had live entertainment and dancing as late as people wanted to stay.

The only negative I can think of is due to the design of the building (which is an award-winning design for eco-friendly and hurricane-safe) when people came back from the SkyBar at 2am the sound echoes through the halls- even though they are open to the air. Otherwise I can't think of anything I didn't like!

Reason of review
Good quality
Review #991754 is a subjective opinion of PissedConsumer991754.
Testimonial

Everything about the trip has been just fabulous. BookVIP.com you can NOT go wrong!

When my wife and I arrived at Villa del palmar, Edgar was there and ready to help up check in and find our room. The room was very clean and in good standing order.

We didn't spend a lot of time in the room other than to sleep. The pools are great, and we really enjoyed the taco bar and breakfast buffet. . We did do a lot of drinking, so the all inclusive wasn't a good option for us.

The location is amazing. Right on the beach and a short walk from downtown and the marina too. You can take a cab to downtown for $9.

They have several activities too. I would highly recommend this place.

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Testimonial
Reason of review
Good quality
Review #992357 is a subjective opinion of poster.
Testimonial

Exceptional Honeymoon Experience through BookVIP

Just returned from a week at the secrets royal beach. Had an outstanding time.

Great food,service and staff. The best employee of our entire week was at the beach. Our beach bar server Leonebis did an outstanding job. We never waited for a drink.

He was there all the time with our drinks. He was happy pleasant professional and served us with a smile. Thank you Leonebis for making our trip so wonderful.

We appreciate your dedication and hard work. Thanks BookVIP for making our honeymoon unforgettable!

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Testimonial
Reason of review
Good customer service
Review #992359 is a subjective opinion of poster.
Testimonial

BookVIP surpassed our expectations!

We just returned from an adults get away at this fabulous all inclusive resort. We loved our room, which had an amazing ocean view and was recently renovated.

Very clean and the bed was very comfortable. The resort grounds were also clean and well maintained. We felt the resort had a wide variety of meal options and enjoyed all of the food (especially the sushi bar, DaVinci's Italian restaurant and breakfast at Pina Colada on the beach). What really set this place apart, though, was the phenomenal customer service from the staff!

Everyone was so friendly and it was hard to leave all of their friendly faces. Jose (lounge), Rita(poolside), Consuelo(beach), Seney(sushi bartender), Luis (sushi server) and Martin (poolside bar) especially made our stay extra special and memorable.

I especially enjoyed my coconut drink served by Seney and later decorated by Martin (see picture). Thanks Omni staff BookVIP!

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Testimonial
Reason of review
Good quality
Review #992358 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Customer Care Review

Hello Vince,

We appreciate your feedback. We understand that you were frustrated with us seemingly "blowing you off" when you made this post which was never our intention. AJ had given you a Free vacation paid for by BookVIP.com and was waiting for you to finalize the dates you wished to travel. When you called AJ back he had already left the office and was off the next day. I see on the very next day AJ was in the office he reached out to you and completely followed through on everything we promised you; a Free 4-day 3-night stay at a beautiful resort in the heart of Orlando, Florida with 2 Disney tickets included. When AJ was out of the office you chose to post a negative review saying the complete opposite. We really wish you would have given AJ the opportunity to call you back so he could fulfill the promises we made to you. We sincerely hope you have an amazing vacation in Orlando and have a magical time at Disney.
Anonymous
1.0

I was called by a manager named AJ claiming I would get a free trip to Orlando with Disney tickets included. I have tried calling him last 3 days to book and no return call.

I would not book with this company as they are full of Hot air!

No follow through! Good thing I did not book my airfare!!

Reason of review
Poor customer service
Review #989840 is a subjective opinion of PissedConsumer989840.
Bookvip's reply to:

Bookvip wants to change my hotel after payment.

Dear Gary,

We appreciate the opportunity to address your concerns.

Our promotional packages are amazingly affordable because the participating resort provider is paying for the 77% discount, in exchange for your time during a 90-120 minute preview of the resort. The preview is designed to be fun and informative.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider – not BookVIP - sets forth certain eligibility requirements.

All requirements can be viewed on our website under the Terms and Conditions tab located on every resort offering page.

The Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to them in writing by electronic signature, before any reservation is final and the travel dates sent to the resort.

The Reservation Details are clear and concise and include any additional taxes and/or resort fees which may be asked by a particular resort – including the deposit you reference.

Unfortunately, you refused to cooperate with the resort during the VIP Welcome Call and the resort is unable to honor your discounted promotion package.

Because you have not responded to our many attempts to reach you to offer alternative resort options, your reservation has been cancelled and refunded.


We have an A+ rating with the Better Business Bureau, send over 100,000 people on vacation per year and have more customer video reviews than any other travel site: http://bookvip.com/sitereviews.

Anonymous

bookvip.com doesn't tell you when advertising vacation package until after payment that you have to listen to a 3 hr timeshare presentation and if you decline, they will switch hotel on you. i booked a week at san cabo Mexico at the sandos finisterra for july 25th 2017 and they want to now switch hotel because i decline to listen to a 3 hr presentation to buy a time share that I'm not interested in.

also after payment they tell you they will put a $1500 charge hold on your credit card at check in. also they mislead you that you can pay now and you have 12 months to choose your date like its guaranteed, but after you pay, then they tell you if the dates are still available.

Reason of review
Not as described
Review #989556 is a subjective opinion of PissedConsumer989556.
Bookvip's reply to:

Bookvip - Review in Travel Agencies category

Hello Mike

Thank you for your email and understand your concern. As of the owner of the company, I am proud in the fact BookVIP is the largest provider of promotional packages in the world. You can save up to save 70% of the retail rate on the promotional packages because the resort's are subsidizing the cost of the vacation in exchange for meeting their eligibility requirements and attending the resort preview. All of the resort's requirements are listed at the bottom of each special hotel offer with the "Terms & Conditions" link which we go with every customer. Unfortunately with the special promotional packages they do not allow for group travel, however, some resorts do allow for up to 2 promotional packages

We have over 2000+ verified customer reviews on Shopper Approved http://reviews.shopperapproved.com/bookvip.com/ and more actual customer video reviews than any other travel web site http://bookvip.com/sitereviews

Please dont hesitate to contact me with any other questions or concerns.
Anonymous

Went to sign up this morning and found this out, they don't take groups if you want to go with other couples you will pay a $1000 fine when you get there. After you have paid your $99 reservation fee they will be asking for a financial statement to determine if you can join there club and you have to attend a 90 minute seminar.

GO SOMEWHERE ELSE. Mike

Reason of review
Problems with payment
Review #987260 is a subjective opinion of PissedConsumer987260.
Testimonial

BookVIP.com Made Everything So Easy

I travel a lot and really fell in love with this resort because the staff was truly outstanding! I wish that I could recall the names of everyone who made our stay amazing.

By upgrading, having access to a butler was mind-blowing - Patrick and his right-hand woman butler (so sorry I can't recall your name) added a level of VIP treatment that will encourage me to return to the resort that's for sure! The rooms were comfortable but the ocean front view trumped it all -- relaxing on the balcony during the day & listening to the waves each night was worth the price! Loved the bathroom/shower too!!! Food was good but the drinks were even better.

Back to the awesome staff - so many enhanced my experience at this resort...Renee (guest front desk - congrats on your baby), Sabrina (entertainment), Roan (photographer), my massage therapist (by the way the body scrub/massage is AWESOME), Klaron (beach/safety), countless bartenders, housekeeping, and restaurant staff members -- I was showered with so much genuine caring for my well-being during my stay at Sunscape Cove!

Counting down to my next visit! Ya mon!

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Testimonial
Reason of review
Good customer service
Review #976425 is a subjective opinion of poster.
Testimonial

We Are So Glad We Booked Through BookVIP.com

We have gone to mexico for a work vacation the last 10 years and have stayed at all kinds of resorts. This by far was the nicest resort we ever stayed at before.

We stayed her in the beginning of December 2016 and it was wonderful. The resort is beautiful and has lots of pools to enjoy. The food was good and I loved the 24 hour room service. The staff was all very friendly.

My favorite person was Hermes the Bellboy he was great!!

We asked him a question the first day we were there and he was so helpful and he remember us and every time he saw us he would go out of his way to talk to us. Great Place to stay.

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Testimonial
Reason of review
Good customer service
Review #976428 is a subjective opinion of poster.