Bookvip's reply to:

Bookvip - Scammed

Hi Jenna,


Thank you for your email and understand your concern. BookVIP is the leading provider of promotional packages in the world. We send over 100,000 people on vacation each year with all of our vacation packages. The reason all of our packages are up to 77% off is because the resort is sponsoring the promotion in exchange for meeting their eligibility requirements and attending the resort preview. Naturally just about everyone wants to save 77% so we have people that try and circumvent the resorts promotional requirements and are upset when they do not qualify That being said, I had the resort contact you to directly to reassure you everything is set with your reservation. At BookVIP we are proud of the fact we have more customer video reviews than any other travel site and over 3.8 Million loyal followers on Facebook.
Author
Reason of review
Return, Exchange or Cancellation Policy
Review #1202187 is a subjective opinion of PissedConsumer1202187.
0 comments
1.0
Details

I am looking for a full refund. James,

My husband and I booked with your company this last month.

After reading all the terrible reviews we decided that we needed to back out for our own safety We called and someone had said she would see how much of a refund she could get us. Shortly we got a call back saying we would not get any of our money back.

If this is the case I would feel much obliged to tell me 200,000 + followers on instagram and facebook my experience with book vip and we lost over $1000 after hidden fees.

Please let me know if there is anything you can do for me. Reservation is under my husband's name.

Testimonial
0 comments

We save THOUSANDS using BookVIP..We will definitely use BookVIP for another vacation!

Spectacular hotel. The hotel is just perfect and the off site activities were great.

We left a few days ago and already new amenities have been added so I can’t imagine what more they will have when we go back! The staff were all phenomenal and I wish I would have written down all their names, but this includes all the staff at the rooftop pool, Dymitro at the Asian restaurant, Jesus at the Fuego restaurant, Miguel the bellhop, Micheal the concierge and many more (except one lady at the concierge desk lol). If I HAD to find a complaint it would be that I called three times to have our mini fridge/snacks filled and no one came...

only got it filled twice all week on our second and fifth nights but I just went to the bar for juice and drinks:). It will take a good day or two to know your way around.

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Author
Reason of review
Good quality
Review #1183096 is a subjective opinion of poster.
Testimonial
0 comments

We booked through BookVIP which was a positive experience. We saved quite a bit of money

Great experience at the Omni in Cancun! Very pleased with the property, the various pool areas, variety of restaurants and the large beach!

Will definitely return! The service was fantastic! Pina Colada restaurant on the beach is perfect...

great casual setting with a perfect view and fantastic service... Great job Victor Zavula and Jose Cocoim!!!

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Author
Reason of review
Good quality
Review #1183095 is a subjective opinion of poster.
Testimonial
0 comments

We saved almost $900 on this trip. I highly recommend BookVIP

Sandos Playacar Beach Resort and Spa is my home away from home. I feel so welcomed there and the entire staff were all so helpful and welcoming from the moment I arrived and during my weeks stay at the resort.

Special thanks to, Xaneth, public relations at Royal Elite was instrumental in helping us set up a wonderful experience for our group of 26 people. And to Claudia, Spa manager and David, spa reception concierge, for helping us schedule two Temazcal's(sweat lodge) and several massages for our group. Julio and Karem, the Shaman's for our Temazcal, created a very safe, spiritual and beautiful experience!!! Many of our guests said the Temazcal was the most powerful and life changing event that took place during their trip.

:) The resort is amazing and has the best beach in Playa! We love all the entertainment and activities and if you need some quiet time ~ just slip into a hammock or lounger on the beach for a nice nap or reading time. Check out Cup Cake Cafe and I would recommend the Mocha frappuchino and a cup cake or two. Chayita restaurant is very similar to Chipolte and you can create a burrito in a bowl or tortilla.

Fresh ingredients and service with a smile. And don't forget to create a crepe and add a little ice cream for a wonderful dessert! Walking around the resort I saw lots of wildlife, including, howler monkeys, iguanas and a peacock. My favorite night at the resort is the Mexican fiesta!

The resort goes all out with decorating, vendors, music, amazing food and you won't want to miss the show!!! Fernando, Zayas and Lydia all gave wonderful massages on the beach and will take great care of scheduling all your healing services for the Spa. And thank you, Lydia, for a wonderful relaxing massage in the Spa. You are amazing!

Estela Cio and Mirna did an amazing job in the restaurants helping take care of our group ~ in helping us find seating together, accommodating special dietary needs and taking memorable photos of our group! And during our final breakfast before leaving, Mirna, brought us mimosas and a special cake letting us know how much she will miss us. A special thank you to David, for keeping our room exceptionally clean ~ and we loved all the towel animals!

It's all of these little touches that truly create a meaningful experience and makes us want to return ~ again and again and again! Thank you Sandos reception, staff, management and Royal Elite team for creating a breathtaking vacation and making Sandos my home away from home!

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Author
Reason of review
Good customer service
Review #1183094 is a subjective opinion of poster.
Testimonial
0 comments

Shout out to BookVIP for sending us on this trip. We saved 50% off

Just returned from a 7 day vacation at the Breathless Resort. This resort has so much to offer for all ages.

There is a "party" loud music pool (foam parties etc.), and a long quieter pool, which gets every quieter the closer you get to the ocean. There is also the Exhale private pool and beach if you booked that level, which I found to be worth it. Food was better than expected. Italian and French Restaurants were my favorite.

Breakfast buffet and Lunch had plenty of options. Drinks were good and coffee shop was great! Top notch service. All Inclusive and Adults Only!

They do move the night entertainment party around so if on night one it's loud no worries....typically noise winds down at midnight and moves to the open bars. Can't wait to go back!

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Author
Reason of review
Good quality
Review #1183092 is a subjective opinion of poster.
Testimonial
0 comments

We got a fantastic deal. BookVIP thank you very much

We just returned from Secrets Silversands and had a beautiful week with my sister and her husband! We want to send special thanks to Jerica, our concierge, for our amazing upgrades, you truly are a gem!

Also special thanks to Anna banana, crazy Mayra, Dylan, Gibran and Miguel from the entertainment staff, they kept the party going and always had time to chat! We didn’t go thirsty thanks to Amanda and Delmy! Eric greeted us every morning at the pool with a smile as he secured our towels to our chairs. He moves around the pool like he just had a double expresso!

The restaurants were all fabulous, all the waiters were pleasant and extremely attentive. We loved the no reservations and pager system! Rooms were very spacious and the maid service was great. We stayed in building 3 which was handy to everything.

The resorts grounds were lovely and extremely well maintained. We loved the huge hot tub overlooking the beach, it was the perfect warm temperature.

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Author
Reason of review
Good quality
Review #1183089 is a subjective opinion of poster.
Testimonial
0 comments

BookVIP helped us celebrate our 10 year anniversary. If it wasn't for BookVIP we wouldn't have been able to do this

My husband and I went to Secrets Silversands for our honeymoon and were blown away! We loved it from the second we got there.

We especially loved the entertainment staff and the activities by the pool and at night.

There was never a dull moment, yet plenty of down time to relax. It was a fantastic resort for a honeymoon and we will highly recommend it to family and friends!

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Author
Reason of review
Good quality
Review #1183088 is a subjective opinion of poster.
Testimonial
0 comments

Thank you BookVIP for giving us this opportunity to enjoy this experience

My family and I had the great time here. Food was good.

We really liked ordering off menus and having fresh food. Breakfast amd the show were the only buffets which is fine in my opinion. The ocean is clear and very easy to swim in. The service was good.

Gabriel a waiter at the show was great. He catered to my kids needs and made them feel special(Us as well).

Wish we booked a longer holiday. Can't wait for next year.

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Author
Reason of review
Good customer service
Review #1183091 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - Staff is not very helpful

Dear Jim,

Thank you for your feedback.

I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents.

All of our calls are recorded and we are happy that you were able to speak to one of our highly-trained sales representatives. As you advised the sales representative, you were comparison shopping and only interested in vacation packages which include flights.

Airfare is not included in any of the highly discounted promotions advertised on BookVIP.com. Customers are able to purchase their own airfare at the time and airport most convenient to them.

BookVIP is the largest provider of promotional packages in the world. The reason customers can save up to save 70% off the retail rate on the promotional packages is because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending the resort preview.

BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvip.com/sitereviews.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Reason of review
Poor customer service
Review #1174050 is a subjective opinion of PissedConsumer1174050.
0 comments
1.3
Details

I tried to call and get some pricing on a complete trip and I got hung up on twice what kind of a scam are these people trying to pull not very happy would never use this company for anything

Bookvip's reply to:

Bookvip - Fraud

Dear Jennifer,

We appreciate the opportunity to address your concerns..

After you called in to book dates and completed the booking process (including accepting the package by agreeing to the Reservation Details governing the promotion with your electronic signature), you were charged for your vacation package. The monies you paid were never a deposit. You may want to check your records, since you purchased your package with a VISA card – not a Discover card. Additionally, the resort you booked does accept Discover cards so there will be no issues at the resort- should you decide to continue with your reservation which is still not cancelled.

Also, the resort you chose accepts married couples and cohabitating couples and proof of same is required, as clearly stated on the Reservation Details. You booked your package as a “married” couple and called to cancel your vacation in light of a pending “divorce.”

The supervisor you spoke with graciously offered you a 6-month extension to use the package since it is Final and Non-Refundable due to the fact that you declined to purchase the Trip Guard Insurance when you agreed to and accepted the vacation package.

All of our special promotional packages are sponsored by the resort in exchange for meeting the resort’s eligibility requirements and your time during the resort preview.

The reason why we have over 3.6 Million Facebook Likes, more customer video reviews and sent over 100,000 thousands of people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

The only issues we have is when customers tried to circumvent the resort's requirements.

James Colligan
Owner
Resort Vacations International/BookVIP.com
James@bookvip.com
Author
Reason of review
Problems with payment
Review #1170236 is a subjective opinion of PissedConsumer1170236.
0 comments

This company has consistently used fraudulent business practices and has my deposit of over 737.90 dollars they will not refund.I am contacting the us district attorney today. I have tried to resolve this with numerous phone calls and have hired a lawyer to sue them.

They told me to have a major credit card to qualify for this "deal" I paid with a discover, just to let you know they do not take this card so I am not sure why they did. I have contacted the supervisor for cancellation. She simply told me "no refund", but offered to keep the deal open for 2 years. They also at first told me that I and my companion must be married with the license showing the same address.

This is so flaky, but they didn't tell be this until they had my money. I am so mad for being taken in by these scam artists Reason of review: pure fraud from the word go.