Testimonial
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Amazing experience with BookVIP

1.0
Details

We loved our trip to Cabo! BookVIP is the best value!

We stayed right on the beach and incredible vview of the Cabo Arch. The staff was super friendly and the food was very good. We loved sitting pool side drinking frozen margaritas. The pool activites were entertaining as well.

We could walk to the Marina which was only 10 minutes away. We did the glass bottom boat tour and were abe to see the entire family of sea lions by the Arch. My 5 year son cant stop talking about it as was the first one he had seen (myself as well in the wild).

If want to save over $1500. I definitely recommend BookVIP!

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Author
Location
North Miami, Florida
Reason of review
Good customer service
Review #1257110 is a subjective opinion of poster.
Testimonial
0 comments

We are staying at the Grand Oasis Sens through BookVIP.com. This is the real deal. Do the upgrade, it is well worth it.

Oasis Sens is a fantastic hotel for couples. The hotel is in a great location has a beautiful beach front.

The Sakura restaurant is absolutely exquisite, it does require a reservation however I would highly recommend it. The hotel has an onsite coffee shop which is open from morning till late the lady there is very friendly and always very polite.Excellent day time entertainment ranging from pole dancing lessons to a weekly foam party. Great hotel for couples who want to have fun. Most of the restaurants are decent highly recommend the sushi restaurant and Sukura.

The only thing that lets the hotel down is evening entertainment is a little limited, check out policy could be made much quicker and the Moonlight restaurant needs some improvement. My food was a bit cold which made me question the preparation. A few slight tweaks and this hotel could be really excellent .. Staff work very hard We did a day pass to the other Grand Oasis site and we’re bored quite quickly and returned.

Oasis Send is great for couples... Would really recommend.

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Reason of review
Good quality
Review #1252406 is a subjective opinion of poster.
Testimonial
0 comments

Amazing place to come, All-Inclusive. BookVIP is the real deal. Everything we were promised we got.

Nice relaxing vacation. Be sure to visit the Pina Colada restaurant on the beach...they have the best cooks.

Ask for Eduardo; he is A+ when it comes to customer service.

Eduardo is pleasant and so efficient. He was the best waiter we had during our stay.

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Author
Reason of review
Good quality
Review #1252396 is a subjective opinion of poster.
Testimonial
0 comments

We booked our vacation through BookVIP.com. This was the real deal. Such a great experience... definitely do this again.

This was our second stay at Secrets Royal Beach in Punta Cana. It is an excellent resort and a great value for the price.

The employees make the stay very enjoyable. People like Hippolito, Lepardina, Lenny, and Jon in the Restaurants were the BEST. The concierge desk with Johnaysa and especially Nairobi met our every expectation. They ensured our stay was as delightful as possible.

Please find a tangible way to recognize these valued members, they are the reason we continue to return to your wonderful resort. Respectfully; Steve and Lori Sanderson

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Reason of review
Good customer service
Review #1252407 is a subjective opinion of poster.
Bookvip's reply to:

Bookvip - SAVE YOUR MONEY SCAM & EXTREMELY RUDE!

Dear Sheron,

We appreciate the opportunity to address your comments.

First and foremost, please be reminded that your $39 deposit was refunded to you promptly upon request and the reservation being held with your deposit was cancelled – both prior to your posting.

All of our calls are recorded, so we appreciate your comments as we are able to use the calls as valuable learning tools. As the fastest growing travel company in the world, we sometimes fall short of our goal, however, we are constantly looking to improve.

When you called to complete the reservation process, you advised the sales representative who had been helping you that you did not have a major credit card (as required under the promotion) and you would call back.

When you called back and demanded to speak with a supervisor, there were none available at that moment, since other customers were being helped.

All the Terms & Conditions of the offer are listed at the bottom of each web page as they are slightly different for each.

The reason we have over 3.8 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone is because we are the worldwide leader in promotional packages - that's our specialty. If you meet the resort's requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
Author
Reason of review
Poor customer service
Review #1250049 is a subjective opinion of poster.
0 comments

Customer Service is extremely rude & unethical. They do NOT follow instructions AT ALL.

I was on the phone with a rep for over 45 mins CONSISTENTLY telling him I wanted & needed to speak with a manager or supervisor, to NO AVAIL I was put on hold 9 times (yes I counted) & ALVIN continually would NOT transfer to Call to someone above him.

All I want is a refund & for this to be over I WILL NEVER RECOMMEND THEM TO ANYONE!!! SAVE YOUR MONEY or BOOK WITH A REAL TRAVEL AGENT!!!!

Bookvip's reply to:

Bookvip - Horrible

Dear Laurie,

Thank you for your valuable feedback.

I am pleased that a representative was able to speak with you and resolve your concerns. Your reservation was cancelled as requested and your credit card was not charged.

As the fastest growing travel company in the world, we are not perfect and sometimes make mistakes. However, we use this forum for both positive feed-back, as well as to rectify any customer issues.

We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP.

The reason we have over 3.8 Million Facebook Likes, more customer video reviews and have sent over 100,000 people on vacation this year alone is because we are the the worldwide leader in promotional packages – that’s our specialty. If you meet the resort’s requirements and agree to attend the resort preview, you will receive the promotional rate.

James Colligan
Owner
BookVip.com
James@bookvip.com
Author
Reason of review
Poor customer service
Review #1249045 is a subjective opinion of poster.
0 comments

This company is a joke and a gimmic and FRAUD STAY AWAY

Bookvip's reply to:

Bookvip - Refund scam?

Thank you for your valuable feedback. We adddressed this concern with Westgate as we are their exclusive online provider of first time visitor promotional packages. There staff are commission sales people. Additionally, a management member of their team reached out to all. All of our packages are 100% guaranteed once your dates are confirmed. In the last 8 years, we have sent over 200,000 families to the Westgate resorts in Orlando, Myrtle Beach, Gatlinburg, Park City and Las Vegas

BookVIP is the largest provider of first time vistor promotional packages in the world. The reason you can save up to 80% off the retail rate is because the resorts are sponsoring the discount in exchange for meeting the elgibility requirements and attending no obligation the resort preview. All the eligiblity requirements are listed at the bottom of each special offer web page. The only issues we have is when some customer's try to circumvent's the resort's eligiblity requirement's as naturally everyone wants to save up to 80%. We have over 3.8 Million followers on Facebook, sent over 100,000 families on vacation this year and have over 26,000 customer video reviews saying we are the best. http://bookvip.com/sitereviews.

Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 80% Off
https://youtu.be/8xvEe7L3v4E
Author
Reason of review
Return, Exchange or Cancellation Policy
Review #1244329 is a subjective opinion of poster.
0 comments
1.0
Details

For Owners of BookVip: i would like to ask what kind business are you running? Scam or legit?

I reserved 3 night at Westgate resort, orlando for a very good price thru you, however when i called directly to the westgate i was advice that they are not affiliated with you and you guys are a brokers.

Therefore they will not guaranty your reservations and it is possible that i will be paying much more if the rooms are not available. I then booked a room directly with the resort. After that i called you to cancel my reservation. Representative said no problem and adviced me that somebody from the cancelation department will be calling me which i had no idea why.

Well now i know. My card was charged the same day when i make a reservation without even a booking confirmation. So it was friday 28 april 2018, today 30th i called and have a same story " someone will call you" well i called them and was told that my card was charged full amount and its not refundable since i did not buy a tripguard $55 worth of insurance.

How come you sell something that the receiving hotel does not guarantee? I would like to get my refund back since i booked directly thru the hotel and since your reservation isnt a guarantee.

Testimonial
0 comments

Thanks BookVIP! We Have saved $2000-$3000 On This Trip For My Husband's Birthday!!

We had an amazing time at the resort. You honestly don't have to leave the property to have fun.

They have a game room, basketball court, mini water park, restaurants ice cream store and marketplace.

The rooms are very spacious. Thank you BookVIP for making this possible!

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Author
Reason of review
Good quality
Review #1231252 is a subjective opinion of poster.
Testimonial
0 comments

Our Family Saved Over $2000 On This Vacation! BookVIP has been Amazing!!

The place is naturally beautiful and it is accentuated by the Devine accommodations and the attentions provided by the hotel and their staff. My wife and I had an amazing time and look forward to visiting again.

Definitely on our "will stay again" list. Thanks again BookVIP for saving us over $2000 on this vacation!

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Author
Reason of review
Good quality
Review #1231251 is a subjective opinion of poster.
Testimonial
0 comments

It's An AWESOME Vacation. We Thank BookVIP For This Opportunity

Lovely hotel with lots of fun and activities. Fantastic massages by Guadaloupe and Adriana!

They really listened to my requests and pressure used was absolutely perfect! I would definitely recommend this hotel and BookVIP to couples and families.

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Author
Reason of review
Good quality
Review #1231254 is a subjective opinion of poster.