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Refund with Trip Guard-wife has suffered loss of vision in her right eye, after a corneal transplant. So I am her caretaker, and it is very difficult.

We can't leave the country or our state as she has to see the ophthalmologist weekly. Soon, she has to face having the eye removed. She wanted to go in this trip badly. Now we have to keep the other eye healthy and be careful.

I just need the refund from our trip.

I also bought the trip insurance as well.

I have been through multiple customer service agents. Have been told several things about a date.

User's recommendation: Just call as much as possible to get an answer.

MY RESERVATION WAS MADE ON JUNE 20/2019. I CALLED IN ON MAY OF 2020 TO HAVE MY VOUCHER EXTENDED DUE TO COVID.

THEY AGREED. IVE BEEN CALLING SINCE LAST WEEK TO SCHEDULE MY TRAVEL AND THEY KEEP HANGING UP OR TELLING ME MY TRAVEL WAS CANCELLED. BOGUS!

RIGHT ON THE WEBSITE IT SAYS 24 MONTHS TO TRAVEL. I HAVE TILL JUNE 20/2019 TO SCHEDULE.

User's recommendation: IM THINKING I WAS SCAMMED! I EARNED MY TRAVEL.

Im trying to cancel an existing booking, with no itinerary yet. My husband refuses to be involved with timeshare and will not attend a promotional event. Therefore, I must cancel our reservation# 951355 - transaction# jdjhb5ba for $215.

Thank you!

Pamela Neal

I booked a reservation, not knowing that covid-19, the pandemic would hit, and take the lives of over 500.000 humans in the US alone. We are unemployed on top of it all.

I'm only requesting at least a partial refund and asking that Bookvip meet me half way, and they refuse to issue me a refund during this hardship and pandemic!!!! I requested to speak with a manager or someone with a higher leadership level to make a decision, and the rep would not allow me to speak with anyone! Wow! This is very frustrating and not a good customer experience at all!

They will take your money and not care at all.

I'm trying to cancel due to Covid-19 pandemic, and I'm only requesting at least a partial refund. They have been unreasonable and keeping my hard earned money when I am now unemployed and in a hardship situation like so many!

User's recommendation: Book YOUR OWN vacation! Do not book a vacation with BOOKvip.

DURING THESE HIGH RISK COVID TIMES BOOK VIP SHOULD HONOR TO CANCEL AND REFUND PEOPLES MONEY. I HAVE HAS COVIS 2 AND AM VERY HIGH RISK AND WOULD LIKE MY FULL REFUND.

WHATS IT TAKE TO GET ALL BACK DUE TO NOT WANTING TO RISK MY AND MINE FAMILIES LIVES DURING THIS PANDAMIC. THERE IS NO TIME STAMPED ON THIS VIRUS AND I AM UNWILLING TO TRAVEL TO ANOTHER COUNTRY TO BE A HIGHER RISK TO AMERICA UPON TRAVEL. IF WE DONT STOP THIS, THE COVID WILL NEVER DIE DOWN, ON TOP OF MY SON HAD A MAJOR HEAQD SURGERY AND SHAS MORE TO COME AND WE ARE NOT RISKING HIS HEALTH FOR ONE SINGLE MOMENT. SURGERIES WILL BE SOREAD OUT OVER THE NEXT 3 YEARS, SO IT IS NOT POSSIBLE TO USE THIS PACKAGE BEFORE IT EXPIRES.

BOOK VIP HAVE SOME COMPASSION FOR PEOPLE AND THEM NOT WILLING TO RISK THEIR LIFE DUE TO THEIR CICUMSTANCES.

REFUND PEOPLE WITH OUT QUESTION DURING THIS PANDEMIC. WE DID NOT PURCHASE THIS WITH KNOWING THAT THE WHOLE WORLD WAS GOING TO BE ON LOCK DOWN..VERY SAD PLEASE REFUND MY MONEY, I COULD USE IT FOR MEDICAL BILLS INSTEAD OF A TRIP THATS HIGH RISK AS WELL NEVER GOING TO BE AN OPTION.

NO ONE WAS TOLD THAT THERE WOULD BE A PANDEMIC WHEN PURCHASING THESE PACKAGES, AND ONE THAT INVOLVES EXTREMLY HIGH RISKS....

Terrible customer service, they bug you to death with high pressure sales pitch calls even ahead of your vacation. They asked for multiple forms of ID and your annual income, threatening us that if we didn't make more than $100k we would not "qualify" and they would terminate our vacation.

All we agreed to was a 2hr no-obligation presentation! They got upset that we did not arrive the day of our reservation, we arrived a few days earlier by plane for a longer stay in Cancun. They cancelled our reservation after we told them we stayed with a relative there. It is none of their business when I arrive or leave nor who I stay with when I am on vacation!

I don't live there! Stay

I recommemd staying far away from this company, what a misrepresentation of a vacation purchase! With the "extra" fees for prime dates and limited hotel availability we felt like the originl $599 deal was misrepresented and it ultimately didn't end up being a great deal! What a mistake to treat someone that has visited over 30 countries and has almost 2 million flight miles..and no not credit card points!

Now they don't want to issue me a refund but extend the expiration date? I want nothing more to do with this company and will certainly not recommend their trickery!

User's recommendation: Certainly do NOT recommend!

refund my money...i said I wanted out before his interrogation was over...please reverse the charge on my account asap.

Thank uou

User's recommendation: refund my money as soon as possible.

I've been trying everything to book something for around a month and still have not had any resolve to the problem the people that answer the phone always say they are going to send an email and so far not once.

User's recommendation: Keep it honest.

I arrived at the Tahiti resort in Las Vegas to be told my reservation was cancelled. I was told I was traveling in a group and not eligible for the promotion.

I was not traveling in a group and not provided a refund. I was cheated and now enjoying the Hilton for 1/3 of the daily rate the resort was charging! I don't trust VIP Booking!

FYI they called me for the trip, I had no intentions to travel but the deals was great but not guaranteed! The photo is me at the Hilton!

The person I spoke with was kind. The offer does not apply to us however, and that was disappointing.

We had plans to go to Wisconsin Dells this year and saw an offer on Bookvip. Being either Married or cohabitating by their standards did not work for us. We are Married and do cohabitate. For our own reasons we keep our licenses as they are beings he owns property in another state and I keep mine for the property here.

We switch between houses. It works nicely for us. :) Our family benefits from 2 locations. We do not choose to include the government.

Marriage is not paper. We do not need the paper. It was unfortunate to hear we don't qualify.

:(

We were told to look at singles vacations however there were none for wisconsin dells. It's too bad.

This company is a fraud in my honest opinion. The representatives are very misleading in regards to the terms and conditions and out right lie about their policies.

I am awaiting a refund from them yet to be received because I do not qualify for this package yet they wanted to give me a voucher which makes no sense if I don't qualify.

The cancellation representative was beyond rude and unhelpful. I strongly advise against booking with this company and they should consider new reps with more knowledge and training on how to treat customers who are trying to spend their hard earned money especially

User's recommendation: Just Don't.