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What Their Customers Are Saying ?

All testimonials are provided and verified by Bookvip. Verified testimonials on Opinion Corp is a paid feature of the platform.

Bookvip - Can’t go wrong

Bookvip
1 of 1
We had an awesome time in Cabo thanks to bookvip. Com. The all inclusive was a great deal and the food was excellent. We got to meet a lot of nice people and we have became friend. We also saved a lot of money, like 5,000.
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Bookvip - Best anniversary

Bookvip
1 of 1
We had a great stay!!! The Wild Bear Inn was clean and comfortable. Close to everything. Nice heated pool! Awesome pancake breakfast each morning. Thanks Bookvip for making our Anniversary unforgetable!!!
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Bookvip - We saved a lot of money and you can too

Bookvip
1 of 1
Everything was great, the people were so nice. I can’t say enough good things about the Westgate property we stayed at. We saved money on the room, food and show tickets. You can too. Just book through Bookvip.com.
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Resolved
Bookvip's reply to:

Bookvip - Why do you discriminate against single women? - Resolved

Hello Kathleen,

We are pleased that once we became aware of your issue, you were contacted by our
General Manager and we were able to book you in a resort that you chose and are
happy with.

You can save up to 83% of the retail rate on the promotional packages because the
resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility
requirements and attending the resort preview.

It is the participating resort provider who sets forth the eligibility requirements - not
BookVIP.
 
BookVIP is a booking company and it is our job to ensure that guests are qualified for
the limited number of promotional packages being offered by the resort
providers.  The eligibility requirements for each promotional package can be viewed
on BookVIP’s website at the bottom of each resort offering page by clicking on the
Terms and Conditions.

Thank you for choosing BookVIP.

Enjoy your vacation!

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1707451 Review #1707451 is a subjective opinion of poster.
Pros
  • Price
  • Vacation spots
Cons
  • Not transparent
Reason of review
Not as described/ advertised
Loss
$2000
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer

Update by user Nov 14

11/14BookVIP.com reached out to me and fully resolved my complaint with great customer service. The rules around who "may" be eligible to receive a discount offer based on age or marital status is NOT defined by BookVIP.com but the hosting resorts. They were great at helping me re-book to a great location that doesn't have similar restrictions on Marital Status.

Original review posted by user Nov 13

So I posted, but it didn't appear so guess you are filtering this.

I purchased a package with upgrades, but when I tried to book I was told I was ineligible unless I was bringing a family member or live in partner.

I was bringing a boyfriend.

I was unable to book the vacation I paid for, and only offered credit.

Bookvip's reply to:

Bookvip - Misleading sales practices

Dear Erin,

We appreciate the opportunity to address your concerns.

The original package that you purchased does not require attendance at a sales presentation. However, the all-inclusive upgrade options you chose do require all guests to attend a presentation (as stated in the Reservation Details you agreed to in writing when you booked your dates).

All charges were fully refundable, until you booked your dates and completed the booking process.

Our promotional packages are amazingly affordable because the participating resort provider is paying the 83% discount, in exchange for all guests attendance at the 90-120 minute resort presentation. The preview is designed to be fun and informative.

To ensure that these rooms are available to the customers for whom they were intended, the participating resort provider – not BookVIP - sets forth certain eligibility requirements.

All requirements can be viewed on our website under the Terms and Conditions tab located on every resort offering page.

The Terms and Conditions are reviewed with the customer during the sales call and the customer must agree to them in writing by electronic signature, before any reservation is final and the travel dates sent to the resort.

The Reservation Details are clear and concise and include any additional taxes and/or resort fees which may be asked by a particular resort – including the $29 per night fee you reference.

Happily, we were able to contact you and you have agreed to cancel your dates in exchange for a store credit while you review other offers that were presented to you.

James Colligan
Owner
BookVIP.com
James@bookvip.com
Review
#1704696 Review #1704696 is a subjective opinion of poster.
Pros
  • Great prices and destinations
  • Friendly agent
Cons
  • Misleading advertising
  • Fees
  • Bait and switch
Reason of review
Not as described/ advertised
Loss
$1500
Preferred solution
Honor the advertisement and allow one qualified adult to attend the presentation
Tags
  • Discriminatory Customer Service
  • Stay Away From Bookvip
  • Website No Clear
  • Lied About Terms Of Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
Bookvip - Misleading sales practices

I purchased a package that said "No Timeshare Presentation Required!". I upgraded when prompted in the sales process and was not informed before my credit card was charged that my whole party would actually have to attend a sales presentation.

When I called to make the reservation the slars agent informed me that I would have to qualify for and attend a sales presentation and pay an additional $29 a night.

This was disappointing since that is not what I purchased and my credit card had already been charged but I did qualify on my own and she said that my guest did not need to qualify.

When the resort called to confirm the reservation they gave me different information and said that everyone in the party regardless of qualification had to attend the presentation; for a package that was advertised as "no timeshare presentation required".

Please honor what you advertised and sold! I am willing to meet you halfway and have 1 qualfied adult attend the full presentation.

Bookvip's reply to:

Bookvip in Bron, Auvergne Rhône-Alpes - Réserver mes vacances

Dear Flo,

Thank you for your feedback.

Since this is a specially-discounted promotion, the confirmation will be issued approximately 30-days prior to your scheduled check-in date.

Please feel free to contact our customer service team at 1-888-845-0602, or if calling from outside the USA or Canada, call 1-407-964-3007, in U.K. call 0800 048 8407, if you have any questions or would like more information.

Thank you for choosing BookVIP.

Enjoy your vacation!

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1700979 Review #1700979 is a subjective opinion of poster.

Good afternoon. I reserved my holidays with bookvip and I waiting a confirmation. My name it's Floriane Simondon, the date it's 26 April to 3 mai for Two villa holiday Phuket.

Thank you

We had so much fun on our trip thanks to bookvip.com

We was able to save money using bookvip.com the amount was about 700 dollars. Me and my husband was able to enjoy the site’s and the pool our room was very nice we would use bookvip again for our next trip
View full review
Review
#1700049 Review #1700049 is a subjective opinion of poster.
Pros
  • Prices
  • Vacation spots
Cons
  • There was nothing we did not like
Reason of review
Fair pricing
Bookvip - DO NOT purchase from here....Nashville is a NO
Bookvip - DO NOT purchase from here....Nashville is a NO
Bookvip - DO NOT purchase from here....Nashville is a NO
Bookvip - DO NOT purchase from here....Nashville is a NO
Hello Patricia, All of our special promotional packages are based on availability. The demand for your preferred destination was overwhelming and exceeded the allotment which was set aside for this special promotion. Since you were not interested in changing...
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Review
#1699175 Review #1699175 is a subjective opinion of poster.
Tags
  • Terrible
Bookvip's reply to:

Bookvip - Needing my vouchers sent please

Dear Shelley,

Upon receipt of your review, we sent another copy of your purchase receipt in the amount of $83.32 USD to your email address.

Our records reflect that you later called to cancel your reservation since you were unable to get flights for the dates you wanted to be in Bali.

Your reservation has been cancelled as requested and you will receive your refund within 3-5 business days depending on your financial provider.

We look forward to hearing from you when you are ready to book your next vacation!

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1676805 Review #1676805 is a subjective opinion of poster.

Hi, I have paid for a voucher for accomodation staying in Bali. It was paid in usd on the 6th june 2019, I have not recieved the vouchers yet and am needing them emailed to me please.

My email is definedlinesbeauty@gmail.com The total paid was $123.30.

We are needing to book soon. Thankyou.

Dear Melissa, We are happy that our General Manager immediately responded to your review and, after a pleasant conversation, a mutually acceptable resolution was reached and you agreed to update your posting. We appreciate your feedback and we will be sure to address...
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Review
#1657081 Review #1657081 is a subjective opinion of poster.
Tags
  • failure to reimburse
  • Fraudulent offers
  • misrepresented service offering
  • Theft

Bookvip - Talking to person

cant get a person to answer question about reservation .
View full review
Review
#1638494 Review #1638494 is a subjective opinion of poster.
Reason of review
want some one to find my trip and confirmation i paid for.
Tags
  • No Person Talk To
Bookvip's reply to:

Bookvip in Baytown, Texas - Good experience however did not receive email for confirmation

Dear Mellyn,

Thank you for your booking.

An updated receipt has been sent to your email address.

When you are ready to reserve your dates, please call the sales line at 888-849-8450 and a highly trained representative will be happy to guide you through booking your next vacation with us.

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1624438 Review #1624438 is a subjective opinion of poster.

Can you try again to email my confirmation #

Contact Bookvip Customer Service

Mailing Address:
975 North Miami Beach Blvd., 2nd Floor
North Miami Beach, Florida 33160
United States
All Bookvip Contacts
Bookvip's reply to:

Bookvip - Wont refund payment

Dear Jennifer,

We appreciate your feedback.

Since the resort provider is paying up to 80% of the retail rate on the promotional packages, it is the participating resort provider who sets forth the eligibility requirements - not BookVIP. Since you did not meet the eligibility criteria for the promotion you were refunded in full.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
Review
#1622307 Review #1622307 is a subjective opinion of poster.
Pros
  • Pricimg seemed awesome
Cons
  • False advertisement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Signed up for a package I saw on Facebook. After paying 4 installments called to set dates.

Was then told had to do a 2 hour presentation and provide a major credit card at check in. Also asked our income. I did not choose to agree to any of it never recieved the email. Called and explained was told was not their department and someone would be calling.

Never got a call. Out money and the thought of a nice weekend getaway with our son!