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What Their Customers Are Saying ?

My experience with BookVIP was amazing.

Bookvip
1 of 1
We checked in earlier today and a mistake had been made with our booking. We got to our room and we didn't have the right number of beds or bedrooms for our party. Our team member, Daryl Urbina got right on it, called the front desk, drove us back to registration and took us to someone who immediately changed our rooms for what we originally wanted. He then drove us back and moved all of our baggage to the new rooms. He was a professional every... Read more

Thanks again to BookVIP to make this possible.

Bookvip
1 of 1
What a beautiful hotel. I was there for 3 nights with my mother and was pleasantly surprised with this hotel. It was very busy over the weekend with multiple concerts going on and I was concerned about the noise. We never heard a peep from anyone. The beds are amazing and the staff are always smiling and there to help if needed. We rented a car as you are a bit off of the strip. There is a Target close by and lots of shopping close by. I will... Read more

Thank you BookVIP, marvelous job.

Bookvip
1 of 1
This is a great hotel to stay at if you are looking to have a fun time. They have a good variety of restaurants, bars and entertainment. I loved he beach club! They have a different party every day in the afternoon and it was a blast. I also liked that if you woke up early you could reserve a day bed overlooking the water at no charge. Another great thing about the hotel and Cancun in general is that you can easily walk to bus transportation to... Read more
Bookvip's reply to:

Resolved

Hello Afshin, Thank you for your feedback. When we became aware of your concerns as you did not meet the eligilbity requirment's of the sponsoring resort, however, our General Manager contacted you and all issues were resolved. We are happy that you are now booked...
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#1384480
Bookvip's reply to:

Resolved

Dear Fereydoon, We appreciate your feedback and the opportunity to address your concerns. You were immediately contacted by our General Manager when we became aware of the issues surrounding your reservation and we are happy that we were able to obtain an exception...
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#1383827
I cannot say enough about the attention to detail, the accommodation and staff at Grand Luxxe. From the very friendly maid staff, to the Concierge staff (Aldo and Carlos) to the wonderful gym staff (Isabel, Manuel, and Raquel zumba!) Food everywhere was outstanding and...
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#1382756
We had the pleasure of staying with our daughter and son in law who are owners at the Westgate Resorts. Beautiful resort and well maintained grounds. Stayed in building 6200. The rooms were well appointed and comfortable. My only concern is purely personal. I had a...
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Westgate, Florida
#1382754
This is the most beautiful Timeshare with a Waterpark, Lazy River, 14 Pools, Restaurants, Pizza, Market Place, Activities Center and beautiful Timeshare Units. Great for Couples, Families, Family Reunions, Weddings, etc... Can't wait to go back next year. It's our 2nd...
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#1366089
We actually switched from a Wyndham in Orlando to our home base at Summer Bay because there's more things to do and a nicer property with bars and pools. Seems like they're always painting and keeping up with the property and always enjoy staying there.
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#1366088
Bookvip's reply to:

Dear Kathy, We appreciate your feedback. First and foremost, we honor all bonuses offered and paid for. Please note that the resort provided you with your $200 resort credit when you completed the resort’s presentation. In order to enjoy the other bonuses you...
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North Miami Beach, Florida
#1359158
My girlfriend and I visited Cancun and stayed at Krystal Cancun for a weekend. We had no problem checking in, front desk was very informative, or out, the staff was generous enough to let us stay in our room for a couple more hours as we waited for our flight. The...
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#1360614
Hello Calandthia, We are happy that prior to this review being posted, you had been contacted by a supervisor and all issues were resolved. All of our calls are recorded, so we appreciate your comments as we are able to use the calls as valuable learning tools. As...
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#1358386

Contact Bookvip

Mailing Address:
975 North Miami Beach Blvd., 2nd Floor
North Miami Beach, Florida 33160
United States
Phone:
(888) 849-8450
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The hotel consists of various buildings, all beautifully done; the architecture is really enchanting. Our Jr. Suite overlooking the ocean and pool/palm tree area (beautifully done! - 4 pools,1 with swim-up bar) was wonderful; so was the entire staff. Everybody always...
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#1366087