What Their Customers Are Saying

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All testimonials are provided and verified by BookVIP. Verified testimonials on Opinion Corp is a paid feature of the platform.

Thanks to Bookvip.com we saved over $3000.00

BookVIP
1 of 1
We are having a week long vacation in Cabo San Lucas for the Thanksgiving holiday. Mexican beer on the beach, can’t beat it. We love it here. We helped baby turtles swim into the Sea of Cortez this morning. It’s been awesome.
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We saved $1,600.00

BookVIP
1 of 1
We are at Villa del Palmar and found this place on Bookvip.com. I didn’t believe it could be true but it is beautiful here, the resort is beautiful and we couldn’t be happier. Bookvip.com really is a great place to find your vacation.
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We saved a ton of money

BookVIP
1 of 1
We are in Cancun, Mexico on a vacation we booked through Bookvip.com. We are staying at the Krystal Resort. We just got back from snorkeling where we went under the water and saw a lot of fish. We had a great time and there’s plenty of food. Thank you Bookvip.com.
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New Reviewer

Emergency

No comment when calling I feel your given me the run around I dont want to go back and forth with you I just want to make sure I get to know the truth about my situations with you because Im trying to get you to understand that I am trying to get you to answer the phone so that I can talk with someone on the phone
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ID
#4424427 Review #4424427 is a subjective opinion of poster.
Location
Morristown, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

I am unable to get any response from BOOKVIP, thru email or phone. Poor Customer Service

I purchased a vacation package. However when I attempt to make a reservation(paid for), I am being charged again. I requested for someone to contact me, but have yet to hear from anyone. It has been over a month of trying daily.

User's recommendation: Beware of purchasing vacation packages, without a direct co tact person available to help you.

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ID
#4251087 Review #4251087 is a subjective opinion of poster.
Preferred solution
A representative to speak with, so that I can purchase my trip, without being charged again. At this point, I have lost no money, just time and cooperation.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

No one answers or returns emails

BookVIP - No one answers or returns emails
BookVIP - No one answers or returns emails
BookVIP - No one answers or returns emails
BookVIP - No one answers or returns emails
BookVIP - No one answers or returns emails
I was given the wrong room. The room was dirty towels had bugs in them no hot water.. I want a refund asap! Im so upset that no one even cares enough to return my call or email.. horrible service. Ive used before in past never had an issue so Im really upset this happened.. please return my call or email ASAP!!!
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ID
#4102671 Review #4102671 is a subjective opinion of poster.
Loss
$890
Preferred solution
Full refund

BookVip - Stay Away

I purchased a package for an all inclusive 5 star Cabo San Lucas resort. When I booked the dates, it was cancelled due to the fact I owned a timeshare at that resort. Looked at several other all inclusive resorts in Mexico and I did not qualify on any of them under the resort's terms and conditions. I requested a refund because of this and was denied. Now I am stuck with a package that I cannot use.

User's recommendation: Good deals but too many terms and conditions.

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ID
#3904683 Review #3904683 is a subjective opinion of poster.
Location
Tacoma, Washington

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

Cancellation and refund of paid trip

I will not be able to take this trip due to a medical condition and surgery and treatment after surgery. I would like to cancel the trip and get a refund. I paid for the trip insurance in the event something like this would happen. Unfortunately shortly after purchase, COVID happened, then a year of restricted air travel and not I am serious ill. Please provide direction on getting a refund. Thank you, M.R Trip: Cabo San Lucas No dates have been reserved yet due notation above. You extremely long hold times is what let me to contact you this route.
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ID
#3758036 Review #3758036 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

REFUND

BookVIP - REFUND
BookVIP - REFUND
BookVIP - REFUND
Purchased a vacation for $855.40 on May 26 2021 to Sirenis in Punta Cana for September 23 thru September 28, 2021. I called a few times to cancel the vacation and to get a refund. I was told that I would not be able to get a refund but I can cancel the dates and call back within 12 months from September 2021 to be able to schedule a new vacation date. I explained the reason for canceling was due to increasing covid cases as well as our child(8) not being able to get the vaccine as my husband and I had just become eligible to get the vaccine. With my husband and I getting the vaccine and not our son, we did not feel comfortable traveling internationally with him. Also we were unaware if our son's school would continue with distance learning or in person and we did not find out that our son was returning back to the campus until the week that he went back to school. Things have changed tremendously for my husband and I and we are no longer able to afford this vacation nor do we meet the qualifications for everything that bookitVIP is requesting us to have and do. I am requesting a full refund of $855.40. Today, I was finally able to reach someone and it happened to be Michelle Aguinaleo who started that she was a manager in canellation dept.Customer service number and her extension 176. Michelle said they are forced to convince me to extend package instead of providing a refund and that she will extend date to September 2023, I told her that is not what I want so she needs to put in her notes that I am not asking for extension to 2023 and I am asking for a refund and then she mentioned penalty but didn't elaborate. As I explained on your voice mail and to customer service, this is fraud and a scam to keep someone hard earned money. If I am not fully refunded then I am forced to take other actions.

User's recommendation: Avoid this business. Too much hassle and headache 8.

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ID
#3548437 Review #3548437 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$855
Preferred solution
Full refund

Refund

Cancellation #BVIP 2020c- 459****. I have been waiting for 10 days to get my refund. Do I need to file with the courts to get my money ???
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ID
#3273928 Review #3273928 is a subjective opinion of poster.
Location
Tucson, Arizona
New Reviewer

I have a credit I want to use

I have a credit I want to use. I have tried to get a hold of somebody several times and nobody wants to call me back. Please give me a call so I can book my vacation 641680****
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ID
#3219328 Review #3219328 is a subjective opinion of poster.
Location
Ottumwa, Iowa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

Lies about sending refund

SBought trip insurance and canceled trip because they lied about going to a 90 min meeting and friends and family couldnt go on same trip. No where did it say that on our trip. I have been promised a refund for several weeks and still have no received it. I have called my bank and they have no info on the refund. I have called BookVip 8 times and keep getting the same response. I have contacted the BBB and filed a complaint, next will be filing a complaint to attorney general.

User's recommendation: Stay away!!!

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ID
#2951961 Review #2951961 is a subjective opinion of poster.
Loss
$515
Preferred solution
Full refund

Contact Information

Website:
www.bookvip.com
Mailing Address:
601 Brickell Key Drive
Miami, Florida 33131
United States
Phone:
(888) 849-8450
Contact BookVIP Customer Service

Latest Question

Can you add an additional member in a room at the Grand Sirenis. Can you have 5 in a room at the Grand Sirenis ? I noticed online it doesn’t give you that option and I was wanting to ask customer service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

HORRIBLE RIP OFF!

After 30 minutes on the phone, the rep offered me a package deal at $727. Then she told me that she made a mistake and the cost would be more than double. They ended up charging me more than double for the hotel. I found the same hotel for much cheaper and they don't want to refund my money. The website says the value is $2700, however the retail cost found elsewhere was $900. I have never had such bac customer service.

User's recommendation: Stay away!

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ID
#2790477 Review #2790477 is a subjective opinion of poster.
Loss
$1500
Preferred solution
Full refund
BookVIP's reply to:

Leave not approved

Hello Cedarra,

We are happy that you spoke with a supervisor yesterday and that your reservation was cancelled as requested.

You have been given a store credit for the full amount that you were charged. You are welcome to use your store credit towards any package on our website for which you are eligible.

As you know, the package is non-refundable according to the Reservation Details which were discussed with you when you booked your dates and that you agreed to in writing in order to finalize your booking.

Please contact us at 888-845-0602 when you want to plan your next fabulous vacation.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
ID
#2721609 Review #2721609 is a subjective opinion of poster.
Loss
$738
Preferred solution
Full refund
New Reviewer

There has been a change in our present living situation necessitating a change of plan. May I get a refund?

BookVIP's reply to:

To get a straight answer from customer service about my refund and I have insurance

Dear Jordan,

Your reservation has been cancelled and the refund has been issued to your paypal account as requested.

We look forward to hearing from you when your wife has recovered and you are ready to book your next fabulous vacation.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
ID
#2596939 Review #2596939 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer
New Reviewer

Refund with Trip Guard-wife has suffered loss of vision in her right eye, after a corneal transplant. So I am her caretaker, and it is very difficult.

We can't leave the country or our state as she has to see the ophthalmologist weekly. Soon, she has to face having the eye removed. She wanted to go in this trip badly. Now we have to keep the other eye healthy and be careful.

I just need the refund from our trip.

I also bought the trip insurance as well.

I have been through multiple customer service agents. Have been told several things about a date.

User's recommendation: Just call as much as possible to get an answer.

New Reviewer
BookVIP's reply to:

Need a Refund

Dear Marvin, It appears that this review was submitted shortly before you were contacted by a manager and all issues were resolved. Originally, the dates of your reservation at the Villa del Palmar became unavailable because the resort was unable to reach you to...
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ID
#2597482 Review #2597482 is a subjective opinion of poster.
Location
Winston Salem, North Carolina
BookVIP's reply to:

WILL NOT HONOR MY TRAVEL VOUCHER ALREADY PAID FOR

Dear Mary,

Please be reminded that your package was valid for 12-months when you purchased it on June 20, 2019. We gave you an additional 12 months due to COVID-19, which provided you with a total of 24-months to book your vacation.

It is not possible to give you another extension, as the promotion is no longer being offered and your package is expired and non-refundable.

We look forward to helping you with all of your future travel plans.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
ID
#2558546 Review #2558546 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

MY RESERVATION WAS MADE ON JUNE 20/2019. I CALLED IN ON MAY OF 2020 TO HAVE MY VOUCHER EXTENDED DUE TO COVID.

THEY AGREED. IVE BEEN CALLING SINCE LAST WEEK TO SCHEDULE MY TRAVEL AND THEY KEEP HANGING UP OR TELLING ME MY TRAVEL WAS CANCELLED. BOGUS!

RIGHT ON THE WEBSITE IT SAYS 24 MONTHS TO TRAVEL. I HAVE TILL JUNE 20/2019 TO SCHEDULE.

User's recommendation: IM THINKING I WAS SCAMMED! I EARNED MY TRAVEL.

BookVIP's reply to:

Cancellation

Dear Pamela,

Upon receipt of your request, you were promptly refunded in full for your cancelled reservation and provided with the refund transaction details.

We look forward to hearing from you when you are ready to book your next fabulous vacation.

Thank you.
Kind regards,
BookVIP Management Team
Management@bookvip.com
ID
#2482555 Review #2482555 is a subjective opinion of poster.
Loss
$39
Preferred solution
Full refund
New Reviewer

Im trying to cancel an existing booking, with no itinerary yet. My husband refuses to be involved with timeshare and will not attend a promotional event. Therefore, I must cancel our reservation# 951355 - transaction# jdjhb5ba for $215.

Thank you!

Pamela Neal