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What Their Customers Are Saying ?

Bookvip - Excellent Experience

Bookvip
We booked a trip to Mexico for January 2017 and had an excellent experience! While the stay did cost $200 more than the advertised price (due to taxes and resort fees), we felt we got an excellent deal on an all inclusive resort with a very nice kitchenette room, in a resort located directly on the beach with several restaurants to choose from. Customer service was completely up front and honest, and very easy to work with over the phone or by... Read more

We have had a great time at the Omni Cancun...we cant stay enough good things about Omni & BookVIP!

Bookvip
1 of 1
We booked this package through BookVIP and were a little skeptical at first at the savings but glad we did! We loved the cleanliness in room and throughout resort, friendly staff, especially at the Pina Grill with our great waiters, Jose and Antonio, thank you for treating us like friends, that remembered our favorite table and entrees' & drinks! All restaurants were excellent in quality and presentation! Our lounge server Ismael kept up with... Read more

We wanted to thank BookVIP for amazing trip to Costa Rica where we saved over $1500

Bookvip
1 of 1
Secrets Papagayos is a wonderful intimate village. The staff is first class and offer excellent service. The food is very good. The views are great and the water is welcoming. Eduardo was our concierge assistant and he helped us in every way. The stone massage at the spa was the best I have ever experienced. We loved Seafood Grill and the Italian restaurant, Portofino's. The bar offered couches to read and to relax and good drink service. The... Read more
Thank you for your feedback as we use this forum for both positive and areas we can improve as we are not perfect and are always looking to improve. We are the fastest growing travel company in the world with over 3.6 million Facebook Likes second only to Expedia. As...
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#1063400
Bookvip's reply to:

Dear Daniel, We appreciate the opportunity to address your concerns. We are happy that since your situation was brought to our attention, you were contacted by Marco Torres, and we are now waiting for you to let us know when you would like to book your next vacation....
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I didn't like
  • Lies told by representatives
#1060504
Dear Keyyana, We appreciate the opportunity to address your comments. The vacation packages offered by BookVIP are amazingly affordable because the resort partner is paying for 70% of the cost of these promotions. Due to the limited number of packages available, the...
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#1056366
Bookvip's reply to:

Dear Martha, We appreciate the opportunity to address your comments. Unfortunately, we were unable to locate a reservation using the telephone number and email address reflected on your review and we did not receive a response to our attempts to reach you via...
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#1053188
Bookvip's reply to:

Dear Lisa, We appreciate your feedback and apologize for any inconvenience described in your review. We researched the we experienced technical difficulties with our telephone system when you called our representative didn't call the number back and received your...
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I didn't like
  • Deceptiveness of the company and customer service agents
  • Deceptiveness
#1051204
Bookvip's reply to:

Hello Emily, Thank you for your valuable feedback. We are glad to find out you enjoyed your trip with BOOKVIP As discussed, A supervisor is assisting in redeeming your $100 Amazon BookVIP is the largest provider of promotional vacation packages in the world which is...
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I didn't like
  • Did not supply gift card
#1049801
Bookvip's reply to:

Dear Travis, Thank you for your feedback. As the fastest growing travel company above all else, providing excellent customer service is our main goal and we apologize for any stress caused by the manner of communication you encountered when speaking to any of our...
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I didn't like
  • I do not like book vip and will never use it again
  • Waste of my time
#1045104
Bookvip's reply to:

Thank you for sharing your experience with us. Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview. In...
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I liked
  • What i was promised
#1036788
Dear Lorna, Thank you for your valuable feedback. BookVIP will send over 500,000 customers on our promotional packages worldwide this year. We are the leading provider of promotional packages in the world. Our special promotional packages are sponsored by the resorts...
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I didn't like
  • Dishonesty
#1031667

Contact Bookvip

Headquarters Address:
975 North Miami Beach Blvd., 2nd Floor
North Miami Beach, Florida 33160
United States
Phone:
(888) 849-8450
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The staff at the Mayan Palace Acapulco are the warmest people on Earth. While our Spanish is minimal at best every person greets you with a smile and covers their heart so you never feel a communication gap. Hector the bellman was such an attentive and accommodating...
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#1032740