Welcome to Bookvip Community
5 Issues resolved
193 Company responses
86 Customer testimonials
Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is the fastest growing travel company in North America with over 3.6 Million Facebook Likes and 1 million happy customers. Bookvip.com offers 24 hour, 7 day per week service for its customers and is available before, during and after their trip. The company has an A rating with the Better Business Bureau and strives for 100% customer satisfaction. Most importantly, it is what our customers that say that matters. BookVIP now has more customer video testimonials than any other travel website in the world! The customer video testimonials can be viewed on Bookvip.com http://www.bookvip.com/sitereviews. Also please see our Q/A section with frequently asked questions. https://www.bookvipreviews.com/questions-answers.html
Dear Bobbi, Than you for your feedback. Your reservation had been cancelled and your full refund was in process before you posted your review. Unfortunately, you were not eligible for the promotion offered by your preferred resort since did not meet the resort's...Read more
I didn't like
- One day its confirmed then the next need additional information
Booked with Book VIP in March 2017 for June 20, 2017, father-n-law went into hospital and got out the day we were suppose to leave, called BookVIP and explained to them that he just got out of hospital and we were waiting on hospice to show up at his house to get him...Read more
Dear Lisa, Thank you for your feedback. We apologize as we had a system update when your travel receipt was being sent out. Another copy of your travel receipt has been sent to your email address. Please call 888-585-9828 when you are ready to book your travel dates...Read more
Bookvip - Beautiful views
I enjoyed the resort because of the beautiful views and proximity to all that's happening in Los Cabo's.
Dear Misti, Thank you for your email and we understand your concern. The vacation packages offered by BookVIP are amazingly affordable because the participating resort partner is paying the 70% discount in exchange for your time during the 90-120 minute preview. The...Read more
I didn't like
- Any of it
Dear Elizaphan, We appreciate the opportunity to address your comments. Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly trained and qualified. We apologize for any stress caused by the manner of...Read more
Dear Brandy, Thank you for your feedback. First and foremost, please be reminded that, as you are already aware, you have 12 months to use your full store credit towards any BookVIP promotion for which you are eligible. It is disappointing that you were not eligible...Read more
Dear Judy, We appreciate your feedback and the opportunity to reply to same. We attempted to contact you several times to let you know that since you purchased a promotional package, it was prepaid to the resort. We were unable to reach you to let you know that, given...Read more
I didn't like
- I do not like book vip and will never use it g
Dear Michael, Thank you for the opportunity to address your concerns. I would like to apologize for any inconvenience from the manner of communication provided by our Customer Service agent. It is disappointing that the agent was unable to access your reservation when...Read more
Bookvip - Amazing Views in Cabo! We Love!
Hi, we're here in Cabo! For our vacation we went through BookVIP and we saved about $150 a night! And we love Cabo and we love everything about our vacation; the customer service, the resort, everything we've been able to do, the amazing views! We did a glass bottom...Read more
Bookvip - We LOVE Tahiti Village in Las Vegas!
Hey, so here we are doing a little review for Tahiti Village Resort. It was awesome. It was a great time. We were here 3 nights, 4 days, and it was a good, good time. We just wanna thank BookVIP.com for giving this opportunity to us and we just wanna say that the...Read more
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