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I was really looking forward to a great getaway with my children seeing its going to be my sons birthday on June 16th. So I decided to book with bookvip online for a 4/2 At westgate resort which was priced at 199.00.

Once I pushed submit I was prompted to call customer service to confirm my dates (great right !.....no ) apparently their were surcharges that I did not calculate in my fiancé’s which I totally understand I personally just couldn’t afford it so I explained to the agent that I would like to cancel the whole thing cause at this time being a single mother of three it’s hard to just fork out 376.19. So the next morning I awake to these same people I clearly repeated on recording to cancel my reservations had taken my money. As I stated I’m a single mother who works 10 hour shift 5-6 days a week so my children can be happy n live.

I as their mother was looking forward to an enjoyable Weekend together seeing that I suffer from depression so it can be hard on us as a family To have that amount taken from u is a blow to my heart my sons birthday is now quickly approaching I now have nothing for his birthday . No i am not pleased with the service of this company it’s horrible how do U take what was clearly not authorized for u to take And leave us suffering.

I accidentally left my passport at home which is a 2-day drive from Reno to Boise, ID. United couldn't let me fly without a passport.

They were so kind as to make an exception to their rules regarding penalties for the need to change our plans. American Airlines the same thing. Even the resort that we planned to stay in Cabo San Lucas, waived their penalties. But do you think BookVip would make an exception?

NO. They don't want to make any type of exception to any policies.

All I heard was the policy is to charge 2 days of the resort costs. Policy and policies.

Don't use BookVip unless you want to be quoted policies and horrible Customer Service.

This is a waste of time. They advertised a reasonable price online resort (Miami,FL).

I tryed to reserve the location/resort via online. I was given a confirmation # and to call a 1800 number. Upon calling the rep started quickly reading a script off a piece of paper. She went on and on about a cruise when I booked 4 a Miami, FL trip.

Then rambling I heard her say something about an 1.

30 manadtory presentation. The games people play, just say that up front ,.

During your vacation is it required that you take time out to listen to a sales pitch? Is there a sales pitch to try and get you to buy into the resort?

My name is June Bailey. I purchased a $99 package to go to Va.Beach,Va for 3 nights, 4 days at a 4-star hotel..I have tried to make a reservation for the past 2 weeks---noone can help...I have proof on my checking account that I paid you $99......PLEASE HELP!!!!!

I purchased a package through BookVIP and it ended up being an absolute nightmare. By the end of night 2 I decided I would rather go home than stay another night at the supposed 5 Star Resort they promised me.

This was no 5 Star Resort, I was stuck in *** with no way out. I called Bookvip at the end of night 2 and left 2 messages at 2 different numbers. I emailed every Bookvip contact that I had, I posted on their Facebook page, and I sent them a Facebook messenger message begging for help. I did not get any responses on night 2.

I repeated the entire process the next morning, on the 3rd day of my "vacation." I finally received a response via FB messenger. Then an agent called. I explained my horror and told the agent I was already packed to leave the resort, that I would rather go home than stay there another day. I asked for them to help me, relocate me, refund me, anything.

They did not. I asked them to pay for my taxi ride back to the airport, and they declined, stating that wasn't in my package. I asked when I could expect to have this resolved and they said MONDAY! It was Friday morning at about 8 am and I was begging for help.

They DID NOT help me. They also did not call me Monday to resolve these issues. It is Thursday and Bookvip clearly isn't concerned with my wellbeing as I have yet to hear from them. No concern whether I made it out of the hotel, whether I made it to the airport, or whether I ever got out of there at all.

I have reported them to the BBB for the lost money, since I checked out 4 days early, and since this trip was the worst trip of my entire life. DO NOT USE BOOKVIP!!