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I was given the wrong room. The room was dirty towels had bugs in them no hot water.. I want a refund asap! Im so upset that no one even cares enough to return my call or email.. horrible service. Ive used before in past never had an issue so Im really upset this happened.. please return my call or email ASAP!!!

I purchased a package for an all inclusive 5 star Cabo San Lucas resort. When I booked the dates, it was cancelled due to the fact I owned a timeshare at that resort. Looked at several other all inclusive resorts in Mexico and I did not qualify on any of them under the resort's terms and conditions. I requested a refund because of this and was denied. Now I am stuck with a package that I cannot use.

User's recommendation: Good deals but too many terms and conditions.

I will not be able to take this trip due to a medical condition and surgery and treatment after surgery. I would like to cancel the trip and get a refund. I paid for the trip insurance in the event something like this would happen. Unfortunately shortly after purchase, COVID happened, then a year of restricted air travel and not I am serious ill. Please provide direction on getting a refund. Thank you, M.R Trip: Cabo San Lucas No dates have been reserved yet due notation above. You extremely long hold times is what let me to contact you this route.

Purchased a vacation for $855.40 on May 26 2021 to Sirenis in Punta Cana for September 23 thru September 28, 2021. I called a few times to cancel the vacation and to get a refund. I was told that I would not be able to get a refund but I can cancel the dates and call back within 12 months from September 2021 to be able to schedule a new vacation date. I explained the reason for canceling was due to increasing covid cases as well as our child(8) not being able to get the vaccine as my husband and I had just become eligible to get the vaccine. With my husband and I getting the vaccine and not our son, we did not feel comfortable traveling internationally with him. Also we were unaware if our son's school would continue with distance learning or in person and we did not find out that our son was returning back to the campus until the week that he went back to school. Things have changed tremendously for my husband and I and we are no longer able to afford this vacation nor do we meet the qualifications for everything that bookitVIP is requesting us to have and do. I am requesting a full refund of $855.40. Today, I was finally able to reach someone and it happened to be Michelle Aguinaleo who started that she was a manager in canellation dept.Customer service number and her extension 176. Michelle said they are forced to convince me to extend package instead of providing a refund and that she will extend date to September 2023, I told her that is not what I want so she needs to put in her notes that I am not asking for extension to 2023 and I am asking for a refund and then she mentioned penalty but didn't elaborate. As I explained on your voice mail and to customer service, this is fraud and a scam to keep someone hard earned money. If I am not fully refunded then I am forced to take other actions.

User's recommendation: Avoid this business. Too much hassle and headache 8.

Cancellation #BVIP 2020c- 459****. I have been waiting for 10 days to get my refund. Do I need to file with the courts to get my money ???

I have a credit I want to use. I have tried to get a hold of somebody several times and nobody wants to call me back. Please give me a call so I can book my vacation 641680****

SBought trip insurance and canceled trip because they lied about going to a 90 min meeting and friends and family couldnt go on same trip. No where did it say that on our trip. I have been promised a refund for several weeks and still have no received it. I have called my bank and they have no info on the refund. I have called BookVip 8 times and keep getting the same response. I have contacted the BBB and filed a complaint, next will be filing a complaint to attorney general.

User's recommendation: Stay away!!!

After 30 minutes on the phone, the rep offered me a package deal at $727. Then she told me that she made a mistake and the cost would be more than double. They ended up charging me more than double for the hotel. I found the same hotel for much cheaper and they don't want to refund my money. The website says the value is $2700, however the retail cost found elsewhere was $900. I have never had such bac customer service.

User's recommendation: Stay away!