Welcome to Bookvip Community

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 300,000 customers per year.Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews.
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What Their Customers Are Saying
All testimonials are provided and verified by Bookvip . Verified testimonials on Pissed Consumer is a paid feature of the platform.

  • 1 day ago
Video

Chad Lynch, Marketing Director for the Villa del Palmar expresses gratitude to BookVIP for 8 years of sending thousands of vacationers to their resorts in Cabo, Cancun, Puerto Vallarta and Loreto Read more

  • 2 days ago
  • 13
Video

As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time. We were so happy with the addition of a water park for big kids and it was a blast! One out favorite parts of this resort is the fact that you are surrounded by nature, and the daily Xcalacoxo experiences and shows are incredible and something your not going to find at other resorts. When I travel to other countries I love to... Read more

  • Feb 21
  • 7
Video

Mario Vega, Sales Director at Krystal Cancun thanks BookVIP for thousands of happy travelers have sent to Krystal Resort over last 8 years Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • 1 day ago
Video

Chad Lynch, Marketing Director for the Villa del Palmar expresses gratitude to BookVIP for 8 years of sending thousands of vacationers to their resorts in Cabo, Cancun, Puerto Vallarta and Loreto Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • 2 days ago
  • 13
Video

As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time. We were so happy with the addition of a water park for big kids and it was a blast! One out favorite parts of this resort is the fact that you are surrounded by nature, and the daily Xcalacoxo experiences and shows are incredible and something your not going to find at other resorts. When I travel to other countries I love to... Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • Feb 21
  • 7
Video

Mario Vega, Sales Director at Krystal Cancun thanks BookVIP for thousands of happy travelers have sent to Krystal Resort over last 8 years Read more

Bookvip's reply to:

  • Feb 17
  • 7

Dear Marlena, Thank you for the opportunity to address your concerns. I would like to apologize for any inconvenience and stress resulting from the manner of communication provided by our Customer Service agents. It is disappointing that you were not eligible for the promotion offered by your preferred resort. Rest assured, there is no bait and switch involved. It is the participating resort provider who sets forth the eligibility requirements... Read more

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Bookvip's reply to:

Resolved

  • Feb 01
  • 103

Dear Courtney, Thank you so much! I am pleased that we were able to speak with you and resolve your concerns. We work very hard to ensure that each and every customer is aware of how valuable they are to BookVIP. We look forward to hearing from you when you are ready to book your next vacation! Read more

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Bookvip's reply to:

  • Jan 26
  • 39

Dear Shanjonae, Thank you for sharing your experience. Above all else, providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified. We apologize for any stress caused by the manner of communication of the supervisor you spoke with. That being said, please be reminded that all of our special promotional packages are subsidized up to 77% by the participating resorts, and it is the... Read more

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Bookvip's reply to:

  • Jan 22
  • 43

Dear Heidi, Thank you for sharing your experience with us. We appreciate all feedback. Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% from the retail rate because the resort is subsidizing the room in exchange for your time during the resort preview. Every once in awhile, the participating resort provider discovers that the rooms have been over-booked and the reservations are honored on a... Read more

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  • Jan 20
  • 104

The worst experience ever, nothing but a scam. I made two reservations and for some strange reason they can't find my information. I submitted my confirmation number, phone number and email address. I explained to the agent I have bank statements and email confirmation as proof of purchase. She asked me to send the email confirmation and she would call me back...well guess what she has not call me back. I will be filing a claim to get my... Read more

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What a SCAM! Do NOT book any vacation packages through BookVIP, it's a time share scam. All they want is your money. Terrible customer service. After THEY cancel your travel, they inform you they are not able to process a refund. You can kiss your money goodbye.

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  • Jan 16
  • 31

Thank you for sharing your experience. We appreciate hearing from satisfied customers such as yourself and we look forward to helping you plan your next vacation. BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to http://bookvipreviews.com/. Please call 888.845.0602 if you would like to add your own video testimonial to the... Read more

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