What Their Customers Are Saying ?

Bookvip - Can’t go wrong

Bookvip
1 of 1

We had an awesome time in Cabo thanks to bookvip. Com.

The all inclusive was a great deal and the food was excellent.

We got to meet a lot of nice people and we have became friend. We also saved a lot of money, like 5,000.

Read

Bookvip - Best anniversary

Bookvip
1 of 1

We had a great stay!!! The Wild Bear Inn was clean and comfortable.

Close to everything. Nice heated pool!

Awesome pancake breakfast each morning. Thanks Bookvip for making our Anniversary unforgetable!!!

Read

Bookvip - We saved a lot of money and you can too

Bookvip
1 of 1

Everything was great, the people were so nice. I can’t say enough good things about the Westgate property we stayed at.

We saved money on the room, food and show tickets.

You can too. Just book through Bookvip.com.

Read
Bookvip's reply to:

Bookvip - Good experience however did not receive email for confirmation

Dear Mellyn,

Thank you for your booking.

An updated receipt has been sent to your email address.

When you are ready to reserve your dates, please call the sales line at 888-849-8450 and a highly trained representative will be happy to guide you through booking your next vacation with us.

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
author's review
Review
#1624438 Review #1624438 is a subjective opinion of poster.

Can you try again to email my confirmation #

0 0
Bookvip's reply to:

Bookvip - Wont refund payment

Dear Jennifer,

We appreciate your feedback.

Since the resort provider is paying up to 80% of the retail rate on the promotional packages, it is the participating resort provider who sets forth the eligibility requirements - not BookVIP. Since you did not meet the eligibility criteria for the promotion you were refunded in full.

BookVIP is a booking company and it is our job to ensure that guests are qualified for the limited number of promotional packages being offered by the resort providers.

The eligibility requirements for each promotional package can be viewed on BookVIP’s website at the bottom of each resort offering page by clicking on the Terms and Conditions.

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
author's review
Review
#1622307 Review #1622307 is a subjective opinion of poster.
Pros
Pricimg seemed awesome
Cons
False advertisement
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Full refund

Signed up for a package I saw on Facebook. After paying 4 installments called to set dates.

Was then told had to do a 2 hour presentation and provide a major credit card at check in. Also asked our income. I did not choose to agree to any of it never recieved the email. Called and explained was told was not their department and someone would be calling.

Never got a call. Out money and the thought of a nice weekend getaway with our son!

0 0

Bookvip - SCAM ALERT

I booked a vacation through BookVIP.com. Later I received a called from my financial institution suspiciously trying too charge my credit card 10X the amount ...

checking other reviews found out this is a common practice with BookVIP ...

now the aggravation of canceling my bank card ... called them receive nothing but the run around...

View full review
Comment
0 0
Review
#1614079 Review #1614079 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bookvip - Rip off

1.0
Details

Booked a A trip last year with the travel dates for me and my husband‘s wedding anniversary in November we had to cancel due to a family death and also I was hospitalized so call backed to have a trip booked for this year anniversary in November and was told that I took a trip in May that I never showed up for that I never booked ripped me off

View full review
Comment
0 0
Review
#1613373 Review #1613373 is a subjective opinion of poster.
Tags
  • misrepresented service offering
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
Bookvip's reply to:

Bookvip website lied charged me more than advertised

Dear Stacey,

We apologize for the issue that may have occurred when you made your on-line booking during our system update.

Your cancellation and full refund were processed, as you requested when you called in on the same day your review was posted.

Should you wish to book another vacation, please call the sales line at 888-849-8450 and a highly trained representative will be happy to assist you with any further details for a specific resort and guide you through booking your next vacation with us.

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
author's review
Review
#1598147 Review #1598147 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Cons
False advertisement, Put on long hold
Reason of review
Pricing issue
Loss
$99
Preferred solution
Full refund
Tags
  • Theft
1.0
Details

I booked a vacation with unknown dates and was told $39.00 down payment when I got to the confirmation page it had a different hotel than the one I chose and also charged me $99.00 I want a refund for the $99.00 back and my reservation cancelled before I make a report to BBB.

0 0
Bookvip's reply to:

Bookvip - No option to cancel membership in website?

Dear Narkyia,

We have cancelled your membership with BookVIP Plus, as requested.

Please note that if you have any further questions regarding your former BookVIP Plus account, you may go to https://www.bookvipplus.com/ and click on the “Do You Need Support” link.

Best regards,

James Colligan
Owner
BookVip.com
James@bookvip.com
author's review
Review
#1594609 Review #1594609 is a subjective opinion of poster.
Service
Bookvip Vip Plus Membership
Pros
What i was promised
Cons
No refund
Reason of review
Unable to cancel bookvip plus membership for months!!! I’m charged $19.99 monthly for a service that is not beneficial and I have not used.
Loss
$120
Preferred solution
Full refund
Tags
  • No Option To Cancel
1.0
Details

There are no options to cancel bookvip plus membership online and no options to contact anyone.

0 0

Bookvip - Not good

1.0
Details

I was offered a 3 night free vacation for my video of a previous trip but when i called in to claim my free 3 day trip i was told i could not book for the day i wanted because i was a single parent and that was their peak season not that they date wasnt available but that it was a rule that single woman could not stay at westgate property in florida during peak season... Im feeling a tad bit discriminated aganist this was last thing i expected. When i asked the agent waht shecsaid shecsteted it 3 times and told me that was the rule...Smh

View full review
Comment
0 0
Review
#1591677 Review #1591677 is a subjective opinion of poster.
Service
Bookvip Westgate Hotel Room Booking
Cons
False advertisement, Deceptiveness of the company and customer service agents, Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bookvip - Secrets Capri

4.6
Details

Awesome vacation - great price saved tons of money

View full review
Comment
0 0
Review
#1587814 Review #1587814 is a subjective opinion of poster.
Pros
Prices, Resort was very nice, Great prices and destinations, Friendly agent
Reason of review
Good customer service

Bookvip - Horrible experience

1.1
Details

I had a horrible vacation. At the time of booking my vacation , i was reserved for a 4 star resort .

i got a email the second day that my dates werent no longer available. I reconfirmed dates and reservation for a hotel and the customer service representative never locked my dates in.

I Wtf lost those dates and was put in a 3 star trashy hotel for vacation. i am totally displeased with the service i received and will definitely not return or recommend book vip for vacation travel.

View full review
Comment
0 0
Review
#1570236 Review #1570236 is a subjective opinion of poster.
Service
Bookvip Vacation Package Booking
Tags
  • False Misrepresentation Of Service
Reason of review
Bad quality
Loss
$777
Preferred solution
refund of trip or free trip offered at a 4 star resort

Contact Bookvip Customer Service

Mailing Address:
975 North Miami Beach Blvd., 2nd Floor
North Miami Beach, Florida 33160
United States
Phone:
(888) 849-8450
All Bookvip Contacts

Bookvip Most Helpful Reviews

More

Bookvip Products and Services Reviews

Bookvip's reply to:

Bookvip - Never again , thieves !!!!!!!

Dear Unica,

We are also disappointed that you were not able to take your children on vacation for your son’s birthday and have been unable to reach you to offer some possible options for your consideration.

However, your credit card was NEVER charged since your on-line reservation was not completed and processed when you spoke to the representative.

Although it is true that some of the resorts charge an extra surcharge on peak travel dates, not all of them do.

You can save up to 80% of the retail price because the resorts are subsidizing the cost of the vacation in exchange for meeting the eligibility requirements and attending a resort preview.

The resort sets forth the eligibility requirements – not BookVIP – and they are located at the bottom of each resort offering page on our website (Terms and Conditions).

If you would like to go ahead and plan that much-deserved vacation, please call the sales line at 888-849-8450 and a highly trained representative will be more than happy to assist you.

James Colligan
Owner
BookVIP.com
James@bookvip.com
author's review
Review
#1555818 Review #1555818 is a subjective opinion of poster.
3.2
Details

I was really looking forward to a great getaway with my children seeing its going to be my sons birthday on June 16th. So I decided to book with bookvip online for a 4/2 At westgate resort which was priced at 199.00.

Once I pushed submit I was prompted to call customer service to confirm my dates (great right !.....no ) apparently their were surcharges that I did not calculate in my fiancé’s which I totally understand I personally just couldn’t afford it so I explained to the agent that I would like to cancel the whole thing cause at this time being a single mother of three it’s hard to just fork out 376.19. So the next morning I awake to these same people I clearly repeated on recording to cancel my reservations had taken my money. As I stated I’m a single mother who works 10 hour shift 5-6 days a week so my children can be happy n live.

I as their mother was looking forward to an enjoyable Weekend together seeing that I suffer from depression so it can be hard on us as a family To have that amount taken from u is a blow to my heart my sons birthday is now quickly approaching I now have nothing for his birthday . No i am not pleased with the service of this company it’s horrible how do U take what was clearly not authorized for u to take And leave us suffering.

0 0