Welcome to Bookvip Community

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 300,000 customers per year.Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews.
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What Their Customers Are Saying
All testimonials are provided and verified by Bookvip. Verified testimonials on Pissed Consumer is a paid feature of the platform.

  • Aug 18
  • 26
Video

The best hotel I have ever stayed in. Everything about this place is superb; the accommodation, beach, pools, entertainment, food, location and staff were much better than expected. We stayed for a week in the top notch bungalows which were of a high standard and cleaned daily. Eating wise we used every restaurant but preferred the Seaside Grill where we were always well looked after by the staff. Staff wise all were great but Valentina (in the... Read more

  • Aug 18
  • 48
Video

I’d like to start from the beginning of our planning because I think there is a valuable lesson after going through all the travel options like expedia, orbitz, etc…I was pleasantly surprised that BookVIP offered the best pricing with the promotional package. We got a 6 day 5 night “ALL INCLUSIVE” package at the Villa Del Palmar Resort in Cabo San Lucas. I chose this hotel because it is the one of the few where the ocean waves are manageable and... Read more

  • Aug 17
  • 28
Video

This was my Wife and I's first time flying international and to Mexico. Upon landing, headed through Mexico customs which wasn't a problem at all, be sure to fill out the top AND bottom portion of the form either on the plane or while waiting in line. (*Don't stop to fill the form out in the hallway, go straight to the customs line!) Andres was our concierge and he absolutely made us feel like royalty. A rose for my wife and glasses of... Read more

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Bookvip 's reply to:

  • Aug 19
  • 1

Dear Crystal, We appreciate your feedback. Please note that, although BookVIP is not responsible for your resort choice, as a measure of good faith, we have given you a full refund. Our special promotional packages are sponsored by the resorts and the rooms are discounted up to 77% because the resort is paying for your room in exchange for your time during the resort preview. As the booking company, BookVIP’s job is to ensure that all guests... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • Aug 18
  • 26
Video

The best hotel I have ever stayed in. Everything about this place is superb; the accommodation, beach, pools, entertainment, food, location and staff were much better than expected. We stayed for a week in the top notch bungalows which were of a high standard and cleaned daily. Eating wise we used every restaurant but preferred the Seaside Grill where we were always well looked after by the staff. Staff wise all were great but Valentina (in the... Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • Aug 18
  • 48
Video

I’d like to start from the beginning of our planning because I think there is a valuable lesson after going through all the travel options like expedia, orbitz, etc…I was pleasantly surprised that BookVIP offered the best pricing with the promotional package. We got a 6 day 5 night “ALL INCLUSIVE” package at the Villa Del Palmar Resort in Cabo San Lucas. I chose this hotel because it is the one of the few where the ocean waves are manageable and... Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

  • Aug 17
  • 28
Video

This was my Wife and I's first time flying international and to Mexico. Upon landing, headed through Mexico customs which wasn't a problem at all, be sure to fill out the top AND bottom portion of the form either on the plane or while waiting in line. (*Don't stop to fill the form out in the hallway, go straight to the customs line!) Andres was our concierge and he absolutely made us feel like royalty. A rose for my wife and glasses of... Read more

Bookvip 's reply to:

  • Aug 16
  • 57
  • REVIEW RATING 4/5

Dear Sheila, We appreciate the opportunity to address your concerns. The vacation packages offered by BookVIP are amazingly affordable because the participating resort partner is paying the 70% discount in exchange for your time during the 90-120 minute preview. It is the resort’s prerogative to schedule the presentations at their discretion and BookVIP has no control over the time or length of the presentation. In an effort to accommodate... Read more

Was this review helpful? 0 2
  • Aug 09
  • 101
  • REVIEW RATING 5/5

Dear Sandy, We at BookVIP feel bad over your definitely preventable situation, however, this is the very first issue we have ever in over 100,000 vacations as on the Terms & Conditions it says you must bring your passports. Also, if you travel internationally anyplace in the world by plane, you MUST have your passport. We are also very concerned that the TSA and United Airlines allowed you to even get near the gate much less on the plane... Read more

Was this review helpful? 2 0
  • Aug 08
  • 60
  • REVIEW RATING 4/5

Dear Chuck, Thank you for your interest in BookVIP. As the fastest growing travel company in the world, we always happy to assist potential new customers. Providing excellent customer service is our main goal and all of our customer service agents are highly-trained and qualified. BookVIP has thousands of happy travelers every week, and has more video testimonials from happy customers than any other travel website in the world. Please refer to... Read more

Was this review helpful? 1 0
Bookvip 's reply to:

  • Aug 07
  • 170
  • REVIEW RATING 5/5

Dear Russell, As you are aware, the vacation package you booked became final and non-refundable after the Reservation Details were reviewed with you during the sales call and you accepted same via electronic signature as well as your decision to decline our trip guard insurance. Unfortunately, you called to cancel same days later alleging that the traveling guest (you did not make reservation in your own name) did not have a major credit card,... Read more

Was this review helpful? 1 0
  • Aug 05
  • 73
  • REVIEW RATING 4/5

We appreciate your feedback. Apparently, there is a misunderstanding. In September, 215, you were a lucky winner of a FREE 6-day/5-night Sweepstakes vacation at your choice of any Mayan Palace Resort in Mexico. There are no restrictions governing the Sweepstakes Vacation package which you activated on September 28, 2015, by paying the $99 required for government taxes. Once activated, you had 18-months to use your 6-day/5-night vacation in a... Read more

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Bookvip 's reply to:

  • Aug 05
  • 140
  • REVIEW RATING 5/5

Dear Marina, We appreciate all feedback. All of our special promotional packages are based on availability. The demand for your first resort choice was overwhelming and exceeded the allotment for the dates you selected. You were notified of the allotment issue the day after you booked (2 weeks before your travel dates). You agreed to change not only your resort but your destination as well, from Hilton Head, SC to Miami Beach, FL. We waived ½... Read more

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